VS9 Hangs with Memory Error

stevop7777 · Post by **stevop7777** » Wed Mar 01, 2006 7:00 am

First off I did a search and got this:http://phpbb.ulead.com.tw/EN/viewtopic. ... tion+error

I have the same problem.

I have the download version of VS9 & the back-up CD from Ulead. I NEVER HAD THE TRIAL VERSION. I BOUGHT VS9 FROM THE GET GO in Jan 06. I have a new desktop that I bought about a month ago. Today I installed 2GB of brand new DDR2-667 RAM.

The ram I replaced was 1GB (2 Dimms 512) of DDR2-533 RAM that I got with my new desktop. I am tired of spending money!

I hope someone especially the Guru's of VS9 ie: Ken, Steve and Ron can help me? The boxed version and download version according to Ulead's website are the same Full Version.

The memory error I get is: ULEAD VIDEOSTUDIO9.0 VSTUDIO.EXE - APPLICATION ERROR

the instructions at 0X73DD11C7 REFERENCED MEMORY AT 0X0000000004 THE MEMORY COULD NOT BE READ...ETC

It can't be my memory because I ran diagnostics and all memory checked out. I have tried uninstalling/reinstalling VS9. I clean out my caches and temp files regulary & do everything to maintain the OS. I turn off virus app and shut down everything I can when I run VS9. I don't know what else I can do.

I looked in Event Viewer (Application) and got this error: (many times)

Event Type: Error
Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events
Event ID: 101
Date: 2/28/2006
Time: 8:13:16 PM
User: NT AUTHORITY\SYSTEM
Computer: D66Z7Y81
Description:
Information Level: error

Internet connection not detected.
____________________________________________________________
Does VS9 look for an internet connection while running? I use dial-up so I do not edit and be on the web at the same time.

I found this post (sorry no URL) about a month ago so here is the post. (BTW I did not write or respond to this post.)
_____________________________________________________________
Posted: Thu Jan 12, 2006 5:34 am Post subject: I had problem installing v9 after running trial version

But I found this in another section not related to the trial version and thought maybe it is useful here for someone else... it was hard to find and I haven't gotten any response from customer service yet when I emailed about the problem and it sure would be nice for Ulead to have some kind of info like this clearly posted if it is an ongoing problem.

QUOTED: "Didn't see this posted anywhere and thought it might help folks trying to re-install VS9. Had a problem with VS9 (upgrade) and tried uninstalling/reinstalling VS9. VS9 would then try to startup and then just go away. Anyway, should you need to uninstall/reinstall VS9, here's how an email from Ulead recommends uninstalling (there's a lot of nooks & crannies that need cleaning out):

1) Clean up C:\Windows\temp directory. Clean up all files in C:\Documents and Settings\[UserName]\Local Settings\Temp folder.

Uninstall VideoStudio 9 from
control panel Add/Remove programs.

Delete following folders
=>C:\Documents and Settings\All Users\Application Data\Ulead Systems\UleadVideoStudio

=>C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc

=>C:\Documents and Settings\[Username]\My Documents\UleadVideoStudio

=>C:\Program Files\Common Files\Ulead Systems\

Proceed to step 2, even if you can't complete step 1.

2) Delete folder {88F92798-59AB-474F-B40D-1EC5F782F7EE} in
C:\Program Files\InstallShield Installation Information (Please set "Show hidden files and folders." in folder option in OS)

3) Please del the folder " Ulead VideoStudio 9.0" folder in C:\program
files\ulead system

4) Run Regedit from Start/Run in Windows task bar

5) Delete folder {88F92798-59AB-474F-B40D-1EC5F782F7EE} in
KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
(If you always see Ulead VideoStudio 9 file name showed in the Add/Remove Program, please do point 5)

6) Then reinstall UVS 9 again
___________________________________________________________

I followed the directions and reinstalled again. I started VS9 and about 20 min of editing and just by scrolling the TimeLine I get the hang & Application Error again for the 10th time today! Hope somebody can give me advice?

Thanks in advance.
Steve

PeterMilliken · Post by **PeterMilliken** » Wed Mar 01, 2006 7:16 pm

Hi Steve,

Memory diagnostics aren't foolproof - especially if you have an intermittant fault. You are lucky (from the spending money perspective

) that you have your old memory available. So to postively rule out memory fault, put the old stuff back in and new out and try again (step 1).

Assuming that step 1 doesn't work, then (step 2) we have to "trust" the message from VS9 (I shudder here!

) and assume that it really is an application error - the message states that it is attempting access location 0000...04 - a very low memory location! Unlikely to be in the program space of the application, so it would be safe to assume there really has been a program bug hit within VS9. So what can we do?

The most likely culprit is data content i.e. either a particular clip, a particular combination of clips, a particular combination of transitions and/or clips. So perhaps try and see whether you can get the "bug" to be "repeatable" i.e. save the project early and often, then when you hit the application error, restore the project and attempt the exact same sequence of edit actions that triggered the error - using this technique you might be able to get a "clue" as to what part of your edit cycle (or content) that is triggering the error - and once you have identified it then "work around it" by either (a) doing it a different way or (b) changing the video content.

For example, I believe you mention that scrolling the timeline triggered the application error - so is it repeatable i.e. can you (re)load the project and have the error show at exactly the same place? If so, then is it somehow linked to when a particular clip/transition is coming into view on the timeline? If it appears so, what happens if you use the timeline scaler - does that allow a 'work around'? What if you re-arrange the clips/transitions - does the problem "follow" the clip/transition? These are some of the many other possibities that you might need to explore in getting a resolution to this issue.

That's about all I can suggest - I have personally never experienced an application error. One of my nephews used my VS9 on a school project and hit application errors left, right and centre - but because it was only a small project and a one off we never spent the time to investigate it properly - so I never determined whether the issue was linked to a particular set of data i.e. content or a particular machine (he used his own machine to do the assignment).

Best of luck and let us know how you get on,

Peter

tyamada · Post by **tyamada** » Wed Mar 01, 2006 7:51 pm

Here is a link to your error at Ulead.
http://www.ulead.com/tech/vs/vs90faq.htm

Scroll down to other and click on the text below it to see the text.

stevop7777 · Post by **stevop7777** » Wed Mar 01, 2006 11:13 pm

Thank you Peter & tyamada for your prompt reply.

I called tech support in S California and they said that MCE (Media Center Edition of WXP) is the cause of the Application Error. Lucky me I have MCE! They said that VS9 is not supported if you have MCE because of hardware incompatibility. Great! Now I wonder why Ulead didn't post something to let you know about that issue? I would have got my new computer with WXP PRO.

I really like VS9 and have put alot of time in learning it and I would like to continue to use it but not the way it is.

Can I keep my WXP-MCE OS the way it is and install regular WXP Pro on a different partition? I am aware of Partition Magic. I only have a "C" partition now.

I have 160GB SATA hard disk and I am going to get another 300GB SATA HD for video only. I know I can reformat my 160GB & load WXP PRO but then I will loose some programs that came with my computer. And perhaps my warranty will be void with Dell if I load WXP PRO?

So my question is how do I get WXP PRO on my new computer without nuking MCE?

Thanks again
Steve

PeterMilliken · Post by **PeterMilliken** » Wed Mar 01, 2006 11:21 pm

Steve,

Your best bet on these question would be to ask the suppler of your PC - a real hassle I know.

You could try installing software that sets your computer for multiple OS's and then install XP Pro - but I'm not sure what your warranty conditions are in that instance. Plus it would chew up a lot of disk space.

Personally I have no idea what MCE is or what benefits it would offer, otherwise I would be tempted to suggest you buy XP and then just blow whatever is there away.

A very real option is to install a disc image program (Image for Windows is nice shareware) and take a disc image of your C drive (hopefully you don't have too much loaded at the moment!

) - then you can try anything you like - if something screws up you can just restore everything as it currently is!

Otherwise, we really can't help too much on these questions.

Best of luck,
Peter

tyamada · Post by **tyamada** » Wed Mar 01, 2006 11:24 pm

If you want to install Win XP Pro just boot with a XP Pro CD and install.
You will end up with a dual boot option and be asked which OS you would like to boot to.

stevop7777 · Post by **stevop7777** » Thu Mar 02, 2006 12:33 am

A very real option is to install a disc image program (Image for Windows is nice shareware) and take a disc image of your C drive (hopefully you don't have too much loaded at the moment! ) - then you can try anything you like - if something screws up you can just restore everything as it currently is!

Thanks Peter,
I have Norton GHOST so I will take your advice about that and build an image file.

If you want to install Win XP Pro just boot with a XP Pro CD and install.
You will end up with a dual boot option and be asked which OS you would like to boot to.

Thanks tyamada,
Can you have 2 OS on same partiton? Will XP Pro automatically create its own partition? When I obtain another HDisk, will both OS "see" the other HDisk? Would MCE be on the "C" HD and would XP Pro be on the "D" HD? Finally, would I have to install VS9 on XP Pro side of the dual boot? Sorry for all the questions.

Steve

jchunter · Post by **jchunter** » Thu Mar 02, 2006 2:56 am

Steve,
Call Dell tech support. They will probably bend over backwards to help with this problem.

BTW, Ulead's response that VS9 "isn't supported" under MCE, really stinks!

tyamada · Post by **tyamada** » Thu Mar 02, 2006 3:24 am

Can't tell you for sure about the partitions, I had a dual boot computer a while back but it was with Windows ME. The XP Pro did make its own partition after several boots. I think this was because it was installed on a FAT 32 partition.

When you install the new XP do not place it in the same directory as your MCE insallation or you will lose your MCE OS.

Once you install XP, boot into that system and install the programs you want to use with it.

There are several users on the board that have Windows MCE and use VS9, you might want to try to contact one of them to see how everything is working on their computers.

Do a search for MCE.

heinz-oz · Post by **heinz-oz** » Thu Mar 02, 2006 4:30 am

You would have to create a separate partition first (Partition Magic?) Otherwise XP will not find a partition to boot to and install over your MCE

I would either use a partitioning software to create a partition on an already formated disk or ghost the current installation and reformat the disk. Create two partitions and reload the ghosted MCE into the first partition. You should then be able to install XP into the second partition.

heinz-oz · Post by **heinz-oz** » Thu Mar 02, 2006 4:33 am

jchunter wrote:Steve,
Call Dell tech support. They will probably bend over backwards to help with this problem.

BTW, Ulead's response that VS9 "isn't supported" under MCE, really stinks!

Why is that jchunter? Did the system requirements state that it will run under MCE? Don't think so. It may be sad, but it certainly doesn't stink. There is a lot of software around that has issues with MCE.

What stinks is that companies like Dell churn out these MCE systems without telling people what the limitations are. MCE stands for Media Center Edition, it's supposed to be a device to run your home theater installation from. These are completely different requirements than what you would want a video editing machine to do.

stevop7777 · Post by **stevop7777** » Thu Mar 02, 2006 7:11 am

Thanks to all for the rapid response & your advice. I really appreciate it. I researched the dual boot at Microsoft's site & you must have a seperate partition for each OS. I took your advice tyamada and did a search for MCE with interesting results!

I will probably go with Heinz suggestion & GHOST the MCE and reformat & load XP. Was not planning on buying another OS but I love video so I will do what it takes to get this resolved.

Stay Well,
Steve