VideoCapture program no start...

mzanchi · Post by **mzanchi** » Tue Feb 28, 2006 5:39 pm

Someone can help me!!!!!!

I have reinstall all my PC and all my Ulead product.
I have reinstall :
- Media Studio Pro
- DVD Workshop 2

and if i try to swith to:
- videocapture program in mediastudio or
- capture section in DVD Workshop

videocapture program don't start (Mediastudio) or
DVDWorkshop freeze.

What i can check in oder to resolve this problem?
if you need more information or details about my HW...let me know

Summary my hardware:

p4-3.2G with an asus p4p800
2G Ram
Logitech quickcam 4000 pro usb
Aipteck table PC usb

Thanks in advance
marco

tyamada · Post by **tyamada** » Tue Feb 28, 2006 11:57 pm

If you are Windows XP with SP2 you might try this:

"This is due to Data Execution Prevention for WinXP with Service Pack 2. Go to Control Panel > System > Advanced > Performance Settings > Data Execution Prevention . Select Turn on DEP for all programs and services except those I select then click Add . Locate vstudio.exe in the VideoStudio folder in Program files and select Open . Click Apply then restart your computer."

The above is a fix for VS9 not working but might work for MSP8 capture app. Substitute VCapture.exe for vstudio.exe. Located in Program Files\Ulead Systems\Ulead MediaStudio Pro 8.0.

troppo · Post by **troppo** » Wed Mar 01, 2006 12:22 am

Sometimes I have had hardware conflicts between capture devices, I think they were both trying to access the same resource at the same time. Maybe see if it works without any capture device installed?

mzanchi · Post by **mzanchi** » Wed Mar 01, 2006 10:29 am

Ok i found my problem!!
Thanks troppo and tyamada for you suggestion....

My problem is ATI Control Center driver..

If i start capture session with a DVCAM connected, capture session automaticaly select this device and start capture without problem.
If i don't have a DV cam connected, ATI rage theatre capture is selected and this device freeze capture session.

Now i try to find some information about ATI rage Theatre video capture but i don't find anything...
some one have information about this issue?

How i can reset default device to use for Video Capture module in MSP8?

thanks
Marco

tyamada · Post by **tyamada** » Wed Mar 01, 2006 4:32 pm

For information on your ATI card you should look here:
www.ati.com

As for MSP 8 capture, under setup, change capture plugin, Ulead Direct Show Capture Plugin, or Ulead DSW MPEG Capture plugin.

If the capture settings don't change there is something wrong with your drivers.

Suggest you download and install the latest dirvers from the ATI web site.

troppo · Post by **troppo** » Thu Mar 02, 2006 1:31 am

From what I have read around the net, ATI is not as compatible as Nvdia chipset when it comes to GPUs and NLE. I have an ATI chipset card (X800gt) and have had a few niggles with it. Now I just install the minimum drivers, and no extra bits. I capture with a pinnacle av/dv card.

tyamada · Post by **tyamada** » Thu Mar 02, 2006 1:35 am

Troppo:

mzanchi's mother board has an Intel chipset and is probably the most compatable mother board around.

I've got a mother board with the same chipset and haven't had any compatability problems with anything.

troppo · Post by **troppo** » Thu Mar 02, 2006 5:24 am

Troppo:

mzanchi's mother board has an Intel chipset and is probably the most compatable mother board around.

Yes, you are quite correct, Intel chipsets are much more compatible than any VIA or SiS chipsets when it comes to video editing periphials and cards. This is especially so with more professional equipment till it gets to a point where the high end NLE suppliers actually recommend certain chipsets, and in some cases actual systems! (Usually Dell or HP workstations) This is to certify all components will work nicely with each other without conflict.

It is for this reason I have used Intel chipsets and processors.

However, I was referring to the GPU (or Graphics Processing Unit) which is found on the Video Card, not the motherboard. ATI graphics drivers can interfere with NLE systems, causing hangups and crashes. The more recent drivers are better. Not to say that Nvdias drivers are trouble free!
I have an ATI card, and haven't had any problems that I can directly attribute to the graphics drivers, but I have heard of others with problems.
Try removing the ATI drivers and using the standard windows display driver and see if there is still a problem, then you will know if it is a driver issue. Then try different versions of the official ATI display driver, starting at the latest and working backwards till you find one that works, tedious I know!
Hope you can get it sorted!

mzanchi · Post by **mzanchi** » Thu Mar 02, 2006 7:59 am

Yes, my problem is Video Driver...
i use last ATI video drive, and i don't like ATI decision to eliminate standard control panel for a video board.
Now ATI support, develop and release only driver with a new control center, more beautifull in look and feel but develop in .NET and mroe heavy in termo of memory and CPU.

As suggest from troppo, i would like to try with ATI windows XP standard driver, that is list and show in Windows Update but i'm not sure about performance..

Did you think that this drive is equal to ATI driver in term of performance?

in MSP8 Video Capture module, i change to QuickCam Pro 4000 device and this work fine

Video Capture module stop to works only with ATI rage theatre capture device.

In ATI site i found this technote, but i have newer driver installed:
https://support.ati.com/ics/support/def ... olderID=27

i use WDM driver version: 6.14.10.6246

For the other my HW, no compatibility problem, i use this platfrom since 2 year and this are my only problem..... and ATI driver is my only changed...

Can you give me a feedback about Windows ATI driver show in windows update about performance?

Thanks again.
marco.

tyamada · Post by **tyamada** » Thu Mar 02, 2006 4:24 pm

I am using the very first All In Wonder Radeon video card ATI made and am not having any problems with the Catalyst 6.2 drivers and the WDM capture drivers.

I had problems quite a few drivers back but I used the Catalyst un-installer located here: https://support.ati.com/ics/support/def ... olderID=27

I will remove ATI Programs and make you install new drivers.

Doesn't work with Multi Media center, that has to be removed seperatly and the new version installed.

troppo · Post by **troppo** » Fri Mar 03, 2006 2:33 am

As suggest from troppo, i would like to try with ATI windows XP standard driver, that is list and show in Windows Update but i'm not sure about performance..

The windows driver is the absolute minimum to get your video card to work. It is no where near as powerful as the proper ATI drivers. The proper ATI drivers control all sorts of accelerated features that the GPUs have. I would only use the windows driver as a test to see if it is a driver problem, not for continued use. I think we have determined this fact by now anyway.
I had a problem with my last video/capture card (Nvidia) so now I have decided to get a seperate card for both. The problem was not the display drivers, but actually the WDM drivers, which by now you may have guessed.
The WDM drivers are in charge of the capture part of your video card.
See if you can get some other versions of the WDM drivers, or like tyamada said...

I am using the very first All In Wonder Radeon video card ATI made and am not having any problems with the Catalyst 6.2 drivers and the WDM capture drivers.

I would ditch multimedia centre and any other software from ATI designed to operate the video card. Only install the drivers, nothing else.

Good luck!

mzanchi · Post by **mzanchi** » Sun Mar 12, 2006 12:47 pm

GUYS !!!!!

Only to inform you!!!!!!!

I'm happy, i spend some night hours to investigate in my issue and i found the problem:

Ulead VideoCapture freeze if a dual monitor configuration is active!
This is true for my system and i don't know if this is true generally.

By away, in order to understand the problem i try:

1. uninstall ATI diver and install last Asus driver for my board, this don't resolve the issue
2. install ati driver without CATALYST ontrol center, also thuis don't resolve the issue

in all my uninstall/reinstall i delete ATI configuration and my 2nd monitor turn off (default configration) and magically VideoCapture works.

So i found that:

if i have active 2nd monitor Ulead Video Capture freeze at startup, if 2nd monitor is not use all works fine, VideoCapture start normaly and i can use ATI rage theatre, logitech quickcam pro and/or SONY DV cam if connected.

now, i can submit a defect to ulead tech support?

Thanks
Marco

Devil · Post by **Devil** » Sun Mar 12, 2006 12:51 pm

I don't have problem with 2 screens off a Matrox card. I suggest this is probably an ATI problem, rather than a general one of dual-headies.

asande · Post by **asande** » Sun Mar 12, 2006 2:29 pm

Devil wrote:I don't have problem with 2 screens off a Matrox card. I suggest this is probably an ATI problem, rather than a general one of dual-headies.

I'm using an older ATI All In Wonder 7000 and have the composite video out active (to run a 13" TV for previews) and don't have these problems...

I'm using the following ATI software versions under Windows XP Pro on an Athlon 2400+ with 768 megs RAM (with all the latest service packs/updates installed):

hydravision-3-25-0006
mmc-9-02-0-0
mmc-9-1-0-0-dao-mdac
wxp-w2k-ccc-8-09-041221m-020455c-english

These are from the folder names in my C:\ATI\SUPPORT folder.

Over the past couple of years, I've found that some ATI software versions are more stable than others, so once I find the right combination, I'm a little reluctant to update. But, these versions have been working fine with MSP7 and MSP8 on this system for the past 6 months or so...

They should be downloadable from the ATI web site.

Regards, Al

troppo · Post by **troppo** » Tue Mar 14, 2006 2:31 am

Great to hear you got it sorted out mzanchi!

I also run two monitors off my ATI card (X800GT) and have never experienced a problem. My card does not capture though, I use it only for output. It is also dual DVI not analogue.

I would still try a few different drivers so you can have both your monitors going!