I have just purchased MSP 8 upgrade boxed version (so I had a printed manual), but on trying to install it after inputting the new version serial number it asks for the previous S/N. Inputting that results in the information it is the wrong serial number. I have checked on the Ulead web site and my 6.5 S/N is there, and is also showing under Help- about Ulead when I start 6.5. What is going wrong??? How can I get it to load, or is it NOT compatible with 6.5 VE??
Stuart39
MSP 8 upgrade wil not accept 6.5 VE serial number
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sjj1805
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The version you have "VE" appears to indicate you acquired it as part of a Computer Magazine cover disc. If so I do not think it will qualify as an upgrade product. Consider it to be a never ending trial version.
You will need to email Ulead Tech support to confirm this.
I know there are other VE versions in circulation and a few other users have mentioned that they hope to upgrade from it.
For the benefit of those users could you post a reply when you have resolved this issue.
Thank you.
Steve J
You will need to email Ulead Tech support to confirm this.
I know there are other VE versions in circulation and a few other users have mentioned that they hope to upgrade from it.
For the benefit of those users could you post a reply when you have resolved this issue.
Thank you.
Steve J
It seems your VE version of Media Studio can only be used to upgrade from to download version. You might want to send an e-mail to Ulead support to see if they will send you a serial number to activate your product.
See this link: http://www.ulead.com/msp/sn_form_msp_box.htm
This link will also request a serial number from your current Media Studio version to see if you are qualify to purchase the boxed version.
See this link: http://www.ulead.com/msp/sn_form_msp_box.htm
This link will also request a serial number from your current Media Studio version to see if you are qualify to purchase the boxed version.
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Stuart39
MSP 8 upgrade wil not accept 6.5 VE serial number
I have just received the following reply from Ulead. Hope it helps others in the same boat.
"I obtained a upgrade version of Pro 8 - boxed version so I had a printed manual. Trying to install, it gives the box to insert the 6.5 serial number whereupon it gives an error message that it is not the correct S/N. Please advise ASAP if this WILL upgrade my existing version, and how to do so.
Stuart Tanfield
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Dear Customer,
I'm sorry but I've learned that you won't be able to install your MSP8 boxed version upgrade with your MSP6.5 VE. The only upgrade version you could use for your MSP6.5 VE is the download version of MSP8 upgrade.
For more information regarding MSP8 upgrade policy, please follow this link:
http://www.ulead.com/store/msp/upgrade.htm
To help you, I suggest that you give us a scanned copy of your proof of purchase(official receipt) of the said boxed version of MSP8. It might be in pdf version or doc version that you can send to us via FTP.
Please reply to me with the following information:
Name and version number of the Ulead software that is being requested
Your Full Name
Address
City, State, ZIP
Phone Number
Email address
Serial number
Scanned copy of the sales receipt (important!)
*Do not send attachments. We currently do not have the capability of receiving attachments with the email system we are using. Please submit it by uploading the file into our FTP Server. Using an FTP client such as SmartFTP (www.smartftp.com), login by entering these information into the appropriate field:
Address: private.ulead.com
Log-in ID: ts4user
Password: testfile
Save the file under the directory "PPC". Please zip the supporting documents and save it as "Redownload.zip" ex. Redownload24038.zip. Notify me using the reply box once you've completed the requirements. Once we've verified and confirmed the information you've sent us, then we will give you a new download link of the ESD installer.
***Unfortunately, we cannot give you a redownload or replacement based solely on your registration. We need to verify and confirm that the actual person requesting for the replacement or redownload is the one who purchased the software so please bear with us on this.
Thank you and have a nice day! "
"I obtained a upgrade version of Pro 8 - boxed version so I had a printed manual. Trying to install, it gives the box to insert the 6.5 serial number whereupon it gives an error message that it is not the correct S/N. Please advise ASAP if this WILL upgrade my existing version, and how to do so.
Stuart Tanfield
-------------------------------------------
Dear Customer,
I'm sorry but I've learned that you won't be able to install your MSP8 boxed version upgrade with your MSP6.5 VE. The only upgrade version you could use for your MSP6.5 VE is the download version of MSP8 upgrade.
For more information regarding MSP8 upgrade policy, please follow this link:
http://www.ulead.com/store/msp/upgrade.htm
To help you, I suggest that you give us a scanned copy of your proof of purchase(official receipt) of the said boxed version of MSP8. It might be in pdf version or doc version that you can send to us via FTP.
Please reply to me with the following information:
Name and version number of the Ulead software that is being requested
Your Full Name
Address
City, State, ZIP
Phone Number
Email address
Serial number
Scanned copy of the sales receipt (important!)
*Do not send attachments. We currently do not have the capability of receiving attachments with the email system we are using. Please submit it by uploading the file into our FTP Server. Using an FTP client such as SmartFTP (www.smartftp.com), login by entering these information into the appropriate field:
Address: private.ulead.com
Log-in ID: ts4user
Password: testfile
Save the file under the directory "PPC". Please zip the supporting documents and save it as "Redownload.zip" ex. Redownload24038.zip. Notify me using the reply box once you've completed the requirements. Once we've verified and confirmed the information you've sent us, then we will give you a new download link of the ESD installer.
***Unfortunately, we cannot give you a redownload or replacement based solely on your registration. We need to verify and confirm that the actual person requesting for the replacement or redownload is the one who purchased the software so please bear with us on this.
Thank you and have a nice day! "