VideoStudio 9 Crashing When I Click "Create Video"

[rybio]

I had the trial version of VS9 and it worked perfectly.

After installing the full version, it seemed to work fine also. But when I finally finished editing and tried to create a .wmv file of my work, the program crashed. I am unable to see the submenu that pops under the "Create Video File" button that allows me to choose a format. VS9 just closes. When I tried to find other ways around it to export, such as the last button about publishing it on a website (neptune.com) the program closed on me again.

I searched the boards but failed to find anything that helps. There was another person who had this same problem, it seems, on December 20 but his post went unanswered.

I also did a clean uninstall-reinstall by following the guide that told me to deleteall the misc. folders in C:\Windows\temp and C:\Documents and Settings\User\etc, to delete a folder in the registry, etc.

Has anyone else had this problem? Or does anyone have a solution?

Edit: I used the Event Manager and found that ntdll.dll was a faulty module, if that helps. I'm not quite sure what that is telling me to do with it.

[2Dogs]

Hi rybio,

welcome to the forum - and I'm sorry to hear you're having problems.

One technique which has been used successfully by previous posters is to create a new user account in Windows, and then load VS9 into that. Sometimes it's hard to ensure that you have fully uninstalled the program, so it's a way of circumventing that.

Other than that, look in the event viewer logs which may give clues as to what is causing the crash.

Good luck!

[tyamada]

I'm not sure but you might want to download: http://www.microsoft.com/downloads/deta ... layLang=en

It contains the codecs for WMV files.

[rybio]

I downloaded that while I was still trying out the trial version. And it's not that I can't make .wmv files. I can't make any files, whether they be .avi, .mpg, .wmv, etc.

[Buckeye Steve]

I just saw your post when I searched for it today. If you look at the more recent posts, you'll see I had a very similar problem. I too was able to successfully make 3 projects with the Trial Software. I then paid the $99 for the retail version and encountered the problem in the "create video file" stage.

I never really permanently solved my problem but found a workaround. It may not work for you though, since you can't create ANY type of file. I wasn't able to make a DVD NTSC (mpeg2) file from my edited .AVI footage but I could make 4 large .AVI files out of the approx. 75 smaller .AVI files/scenes that made up my project. It rendered them into larger files which I then used in a new project.

For some reason, which I do not know, I was able to make a DVD NTSC (mpeg2) video file out of these four .AVI files. The program locked up at 99% but the file had already been created so I guess I'm okay.

Did you ever figure out what was going on with your program? Ulead's Tech Dept. (which evidently only works by e-mail) told me to uninstall VS9 and delete all the folders in my C:\DocumentsandSettings\AllUsers\ApplicationData directory. I guess I'll try that next.

Steve

[phishman]

There definitely appears to be a problem with VS9 when installing the full version after uninstalling trial version. I have seen a few people refer to this problem, and there doesn't appear to be a clear-cut way around it, short of wiping out your HDD and reinstalling the OS, then reinstalling VS9.

I guess I just got lucky, because I haven't had many problems with VS9 (short of a few video/audio codec issues) after uninstalling trial version and installing full version.