How long for support to come back?

[Nik0906]

I posted on this forum without receiving a response (I understand that not all posts can be responded to), so I e-mailed tech support with the same problem on the 1st Feb.
I received a confirmation e-mail "Thanks for contacting tech support" with some upgrade voucher attached. But since then I've heard nothing.

My problem still exists, it's not complicated, but I've had no feedback on how to fix it.

Does anyone know how long Ulead take to come back on a tech support e-mail?

Thanks
Nik

[sjj1805]

I sent a request to Tech support and they replied in about 4 days.
I suppose the time it takes to reply depends upon the question.

It is feasible that something complicated may require some research at their end before they can give a meaningful reply.

Steve J