Photo express 6 full microsoft problem? don't work

michele · Post by **michele** » Sat Feb 04, 2006 7:31 am

I have the photo express 6 full version but when i start program it stop and on the screen i saw the window of microsoft problem..debug..send microsoft problem..Why?

thank at all.

The demo version work fine!!!

sjj1805 · Post by **sjj1805** » Sun Feb 05, 2006 6:20 am

Michelle
This is a bit like saying my car wont start, why?

Please complete your system specifications on your profile page.
Your copy of Photo Express, how long have you had it, did it ever work.
Is it a boxed or downloaded version. If it was working previously what has changed on your computer since it last worked, new software, hardware. uninstalled anything.

We need more information.

michele · Post by **michele** » Tue Feb 14, 2006 10:20 am

Hello, in my computer i already installes this program:
Videostudio 9
Moviefactory 4
photoimpact 10
workshop
powerdirector 5
nero 6

This program can cause a problem?conflict?

Thanks

sjj1805 · Post by **sjj1805** » Tue Feb 14, 2006 1:00 pm

Michele

You still haven't completed your system specification on your profile page.

The demo version work fine!!!

Did you uninstall the demo before installing the full version. It is a known problem that many Ulead products do not install very well on top of an exisiting demo version.

The programs listed will not cause conflicts, See my list below!

Steve J

michele · Post by **michele** » Tue Feb 14, 2006 1:36 pm

I had disinstalled the demo ,i rebbot ,then i had installed the full version, i reebot, i installed the photo exp 6 , i reebot, when i double click on the icon of program it start open the little window with the indian children and then appear the microsoft window error that say debug...

thanks

sjj1805 · Post by **sjj1805** » Tue Feb 14, 2006 2:01 pm

You need to do a clean install by clearing out all the existing entries.

There is a guide here for Video Studio, but the procedure is the same.
http://phpbb.ulead.com.tw/EN/viewtopic.php?t=5992

Obvioulsy you have to replace any references to Video Studio with Photo express. Also the "folder" mentioned in "Step 2" will be different
To find the one for your product navigate to
KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
then click each of the folders in turn until you see the one containing Photo Express.