Installation Problems

Technomage · Post by **Technomage** » Wed Feb 01, 2006 5:09 pm

I did try this in the General Section but no responce, I should also point out that I have had no responce from either customer services or Tech Support. I did get the Automated Responce so am getting the emails!

If anybody has any practical suggestions I would appreciate it!

The Problem:

I have a registered product DVD Movie Factory 2, I have an Upgrade to DVD Movie Factory 4 Disc Creator.

Due to the loss of a PC I have now lost my copy of DVD Movie Factory 2, the product is registered with Ulead. DVD Movie Factory 4 Disc Creater does not appear to have a licence code, it looks for a qualifying product on installation.

I cant register the product as the Ulead site say's I require a Licence code to do this.

Accordingly I have contacted Ulead Customer Service on the 16th of Jan, all I got was an automated responce and a 5% off code.

I have now contacted Technical Support, but as I cant register version 4, and as version 2 is no longer supported, I have had to contact them using my Media Studio Pro 8 registration.

Does anybody have any idea where I can get a copy of Version 2, I have the licence code, I just need th program

Anybody here had any luck contacting Ulead Customer or Technical Support?

Any help would be appreciated as it is frustrating not being able to install the program.

Regards

Technomage

tyamada · Post by **tyamada** » Wed Feb 01, 2006 5:59 pm

If you have any of the following on CD you might be able to use it for your qualifying products:

# Ulead DVD MovieFactory 4 Standard Full/ Upgrade Box/ESD version
# Ulead DVD MovieFactory 3.5 Suite/Suite Deluxe/
# Ulead DVD MovieFactory 3 Disc Creator (Full/Upgrade)/Standard (Full/Upgrade)/SE/Suite
# Ulead DVD MovieFactory 2.5 Advance (Japanese version)/ SE/Suite
# Ulead DVD MovieFactory 2 Full/Upgrade/LE/SE/SE Studio Suite/ SE Studio Suite Deluxe
# Ulead DVD MovieFactory 1.0 Full/SE
# Ulead VideoStudio 7/8 Full/SE

Technomage · Post by **Technomage** » Wed Feb 01, 2006 8:50 pm

Hi

Thanks for the suggestion, my problem is I have the Licence Code but not the product, it was a download and I never had a CD. I protected V4 but must have forgotten to protect the earlier version.

Regards

Techno

Technomage · Post by **Technomage** » Wed Feb 01, 2006 8:53 pm

Just a note on original CDs, I did borrow a copy of Video Studio 9 from work, not mine, but I already technacally have a legal upgrade path so I thought it worth a try.

I even installed the program, but it was not recognised by my DVD Movie Factory 4 Disc Creater Upgrad?

grant9954 · Post by **grant9954** » Sun Feb 26, 2006 9:29 pm

I installed UV8 so I could install UV9 upgrade on my new laptop.
When I try to install MF4 upgrade it also says It's an upgrade and it can't find any Ulead products on my hard drive. What are we doing wrong?