An interesting post but a couple of points
Ulead does appoint a number of users to be Beta Testers before they release their products on the market.When a beta version is put out, it is done via the forums where values customers can download and publically comment on what they have found. This sure makes those releases stable and educated the customer base.
How do we know this is fact? I have searched for but not been able to find a single user forum for Adobe Photoshop (Or any other Adobe Product for that matter). Now if there was such a forum available I wonder if it would be full of praise or critisism?What can be forgetton is the the only reason for developers and support to create Photoshop is to please customers so much that they purchase Photoshop and stay with them for years, spread the word and create more loyal and values customers who keep purchasing unhancements to their product.
Here on our Ulead forum we at least get the chance to exchange ideas, problems and suggestions, whether these posts are praise or critisism.
Ulead are brave enough to provide this forum in the knowledge that critisism will be raised.
Steve J
