MSP8 Video Capture Crashing

[matthew180]

Greetings,

I'm trying to use Video Capture to get some footage from my video camera and every time I begin capturing I get the system crash message:

"Video Capture has encountered a problem and needs to close. We are sorry for the inconvenience."

Also, when I try to access the partial file created before the crash, Windows Explorer crashes.

I'm running WinXP w/SP2, MSP8.00.0033 (hotfix patch installed). My capture setup is a Sony DCR-HC40 via Fireware to the computer. I can preview the video from the camera just fine, it only crashes when I try to start a video capture.

Any insight would be greatly appreciated!

Thanks,
Matthew

[Devil]

Difficult to say, but I think your best bet will probably be to uninstall MSP8, delete all files related to it, especially in C:\Documents and Settings\...\Application Data\Ulead Systems\Ulead MediaStudio Pro\8.0 (also the file that is causing the problem) and then reinstall.

I presume you capture to AVI, not transcode to MPEG?

[matthew180]

Total uninstall, *sigh*. But I'll try anything right now. I am capturing to AVI. I pretty much left all the setting to their defaults. Also, I did notice that the crash seems to happen right when I begin capturing, there is a little pause from the time I hit the "OK" button to when I see the status bar showing the progress. Sometimes it will cause the crash, sometimes it won't. I can't reproduce it 100% every time.

Something else I noticed is that I can move the "Video Capture has encountered a problem and needs to close. We are sorry for the inconvenience." window out of the way and complete the capture, then close the program normally, then close the crash window. Doing this preserves the captured file and does not cause problems with Windows Explorer... This leads me to believe that maybe there is just something that windows does not like or is jumping the gun on? I have no idea.

I can send the crash information to anyone who might be able to use it.

Matthew