PLEASE HELP! Problem loading once onto program

jase888 · Post by **jase888** » Thu Jan 26, 2006 9:33 pm

Hi

I have Video Studio 9 and it has been working fine until the other day, what happend was

1) click on uleads icon
2) once it came on choice menu, clicked on video studio editer
3)then when it loaded up that picture with the woman on stayed there and a little box came up giving me a choice to either debug or close.

If I click debug it closes and if I click close it closes, if you drag teh box, it leaves a shadow of those boxes.

Every time I load it up the same thing happens. What can I do to stop this, without having to uninstall becasue I have a lot of videos stored on there and also beacause I have lost my registaration code.

Post by **Ron P.** » Fri Jan 27, 2006 12:38 am

Hi Jase888,

The video's that you have are located in the folder that you captured to. What I do is navigate to either C:->Program Files->Ulead Systems->Video Studio 9. Look in there for your captured files. However you can (and I always do) specify another folder on my system. For example I create a folder under My Documents called "Video Captures". Then have several subfolders for each project. I also save my project files (*.vsp) to a seperate folder.

Ok now if you lost your registration number, you shouldn't have to worry about that. Every time I've reinstalled VS9 the Serial number is embeded in the program. If it is not, and you have registered with Ulead, then go to their Website http://www.ulead.com and log in. Then you can go to the tab to show your purchases. You will find your serial number there.

Yes what I'm leading up to is, that it sounds like your program is corrupted. So the only fix that I can think of is the dreaded uninstall/reinstall. I would also make sure I do a complete, clean uninstall. Search this forum for uninstall and you will find good directions for this.

Regards..

Ron P.

jase888 · Post by **jase888** » Fri Jan 27, 2006 9:33 am

Thanks for your help, but I was just wondering before I uninstall, if I copy my ulead file with all my clips in, say into my documents when I uninstall would it loose any of those clips?

also I didn't register with ulead and can't get on program to find code, but did you say that once you reinstall, it all ready has the code in the registatration box, is that correct?

Thanks in advance

Post by **Ron P.** » Fri Jan 27, 2006 12:59 pm

Jase888,

1. If you copy those to another folder, like your My Documents, then no VS will not remove them when you uninstall. After you have a succesful reinstall, and go to load up the projects again, you will have to "relink" the clips.

2. In order to answer the registration question, I need to know do you have the Downloaded (ESD) version, or the Boxed (on CD) version? Did you buy it from Ulead or another store or vendor? OR did you activate/convert a Trial version? The latter choice is not good...

Regards

Ron P.

jase888 · Post by **jase888** » Fri Jan 27, 2006 1:17 pm

I bought it from a online shop and inside the box it had a code on a stciky bit of paper, but i needed the dvd box for something else and took the code out and never seen it since. Never thought I would need it, looks like I was wrong.

You did say though if you uninstall, then reinstall the number is automatically there so I won't need it, is that what you ment or did I get the wrong end of the stick?

Thanks

Post by **Ron P.** » Fri Jan 27, 2006 1:22 pm

Jasse888,

Anytime I've installed or had to reinstall, the serial number has always been embeded in the program. I've never had to manually enter a serial number while installing Ulead products...

Regards..
Ron P.