I WANT MY LINK....

[petgabor]

to my serial-number-only MSP8!!!

Here is my story:

Bought MSP8 and downloaded the file:
msp8_E.exe (size: 134 911 071)

Tried to install the hotfix - No Ulead MSP8 on my system!
Tried to install the SC - MSP8 was unable to start with U32CFg error Ulead.dat problem.

Contacted ulead. Waited days. Got a reply from support@ulead.com to upload my billing to a given ftp.

Uploaded: case #14215.pdf and tried to notify them.

My email came back with this message:

<support@ulead.com>: host ulead.com.mail5.psmtp.com[64.18.5.10] said: 550 No such user - psmtp (in reply to RCPT TO command)

It was 10 days ago still no answer and I am stuck with my MSP8 not running.

Today I noticed the new hotfix and SC. Uninstalled my software, installed and I have the same ERRORS all over again. I NEED that serial-number-only version, except that no one is there to send me the link....

PLEASE A KIND SOUL SOMEHOW NOTIFY SUPPORT THAT I HAVE UPLOADED THE DOCUMENT #14215 AND WANT MY WORKING VERSION ASAP!!!!

[Wolfgang van Ween]

Gabor. you're not alone. I've had the same thing happening with Video Studio 9. Except that I've sent the email 3 times and repeated my request using the online Tech support and Customer support forms twice. I also changed the email address to support@ulead.com.tw which didn't bomb, but still no answer...
No reaction, except for an automated mail from Tech support giving me a 5% off discount code for my next purchase.
I'm thinking about contacting my credit card company to revert the charges. That should wake them up.
Any other ideas are highly appreciated.

[sjj1805]

Petgabor, Wolfgang van Ween
You're not alone. Please view this link:

http://phpbb.ulead.com.tw/EN/viewtopic.php?p=49020

[HankM]

No he is not alone!
After waiting several days I was given a download site. Even with DSL it took me 4 hours to down MSP8.
The new installation still will not permit me to install the designer or hot fixes. However, the program is running OK—so far.
Hank

[tyamada]

This is where I sent my billing information and request for a download link to the serial number activated MSP8.

Hyde Wu [hydewu@ulead.com.tw]

There is supposed to be a newer patch and smart composer shortly.

[HankM]

Well, I reinstalled MP8 again, (the one I downloaded from Wu) and I'll be hornswageled, I could load the patches and composer designer. Miracles never cease.
Is there a tutorial on how to use designer?
Hank

[tyamada]

HankM:

Here is what Ulead has on their products site: http://www.ulead.com/learning/msp/msp8_03_01.htm