CD no longer works...

terjeber · Post by **terjeber** » Mon Jan 23, 2006 6:25 pm

I purchased a download version of Ulead Production studio (in fact I have bought 3) and I copied it to a backup CD with my other ULead software. I had a HD crash, and I am in the process of re-installing stuff, and it turns out that my ULead CD is bad. Luckily I had the other ULead software on other backup CDs, but not Cool 3D Production Studio...

So, what now?

sjj1805 · Post by **sjj1805** » Mon Jan 23, 2006 6:28 pm

terjeber

Providing you have your original email from element5 with your purchase details, you need to send an email to ulead and request a download link.

terjeber · Post by **terjeber** » Mon Jan 23, 2006 6:43 pm

I do not have the original email from Element 5. My inbox was also lost in the HD crash.

sjj1805 · Post by **sjj1805** » Mon Jan 23, 2006 6:46 pm

Did you register your software on the ulead website. If so log on, retrieve your serial number and then send an email to ulead.

klowther · Post by **klowther** » Mon Jan 23, 2006 7:06 pm

Go to element 5's web-site. They should still have a record of your purchase. You will probably need to look it up by your email address (provided that hasn't changed since you made your purchase). I have been able to find info about purchases I made dating all the way back to 2002.

- Ken

terjeber · Post by **terjeber** » Mon Jan 23, 2006 9:19 pm

I registered my software, I'll send an email to ULead. I am unable to find anything on the element5 website that will allow me to log in and check my status. At www.element5.com there is only marketing blah, blah and a little bit of customer service...

terjeber · Post by **terjeber** » Mon Jan 23, 2006 9:28 pm

OK, found it through the ULead site... thanks guys.