Download fails when trying to install

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ralf123
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Download fails when trying to install

Post by ralf123 »

I am trying to install VideoStudio 2023 but it keeps getting the following error:
We encountered a problem while downloading. Please check your internet connection.

My internet is fine. I have tried deleting the download folder on my desktop and re-trying as well as trying it on multiple computers with the same issue.
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lata
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Re: Download fails when trying to install

Post by lata »

Another poster Ken is having a similar download problem, not sure how far he was getting with the download, this was my reply....
Try downloading the installation files again, this time one at a time
Delete the previous downloads or at least choose an empty destination folder
One page shows the option “complete” or ”custom”
Choose the Custom option selecting only the Main pack.
Does that install correctly.
Run the installer again to download and install the Contents pack
Again does that install.
Finally run the installer again to download and install the Bonus Features
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ralf123
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Re: Download fails when trying to install

Post by ralf123 »

Unfortunately when I run the installer and choose custom, I can't select different packs, I just have the option for the main program.

I also tried a different download location, and it failed also.
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lata
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processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
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Re: Download fails when trying to install

Post by lata »

Ralf
Please read your Private Messages regarding downloading 2023
You should also report this problem to Alludo Support if you have not already done so....
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HumblyDriven
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Re: Download fails when trying to install

Post by HumblyDriven »

Yea I am having the same issues also. I contacted support they gonna get back to me. So it isn't just 2023 I wanted to install 2022 because I have some editing to get done for someone. It seems to be all of them having this error issue. Even when just trying to install just the main program & not the extras.

Thanks for that
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Re: Download fails when trying to install

Post by krixnosis »

I am also having this problem with VideoStudio 23. I sent a ticket.
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Re: Download fails when trying to install

Post by TheOldGuy »

I'm having the same problem. :evil: Tried everything I could think of and still the download freezes at around 2.33GB. BTW I am running Win10 64-bit. Of the people reporting problems are you running 32 or 64-bit systems, just of our curiosity.
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lata
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ram: 16 gb
Video Card: on board
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Re: Download fails when trying to install

Post by lata »

Hi TheOldGuy

Sorry you are having these problems, Alludo are aware of this issue
Please contact Alludo Support, they will provide you with a download link providing the correct installation files for you, I believe you will have to provide your program serial number
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Re: Download fails when trying to install

Post by TheOldGuy »

I went ahead and requested a refund. I am tired of jumping through hoops to install the program. If it won't install correctly it probably won't run correctly.
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Re: Download fails when trying to install

Post by pizza66 »

I am having the same problem with download/install Visual Studio Ultimate 2023. Download stops at 2.33 GB. I have tried several things but it the download keeps quitting.
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Re: Download fails when trying to install

Post by Kathy_9 »

pizza66 wrote: Mon Mar 20, 2023 2:28 pm I am having the same problem with download/install Visual Studio Ultimate 2023. Download stops at 2.33 GB. I have tried several things but it the download keeps quitting.
Please contact support https://www.videostudiopro.com/en/support/ as they are aware of the issue and working to correct it. In the meantime they can verify your ownership of the product and provide you with a working download link.
PSPX9 | PSP2020 | PSP2021| PSP2022 | PSP2023 & PhotoMirage installed; PSPX | PSPX2 thru PSP2019 owned but not installed
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pizza66
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operating_system: Windows 11
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motherboard: Dell Inspiron 16 5620 Laptop
processor: Intel Core i7-1255U
ram: 16 GB
Video Card: Intel Iris Xe Graphics
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: 16in FHD+ 1920x1200 Non Touch and Acer 1920x1080
Corel programs: VideoStudio Ultimate 2023

Re: Download fails when trying to install

Post by pizza66 »

Thank you!
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lata
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Posts: 14185
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operating_system: Windows 10
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motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX, 19, 20, 22 PSP2023, PI, MS3D
Location: UK

Re: Download fails when trying to install

Post by lata »

The download problem affected all versions, I have just tested VS 2021 and that now downloaded the files without error.
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pizza66
Posts: 3
Joined: Mon Mar 20, 2023 2:21 pm
operating_system: Windows 11
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell Inspiron 16 5620 Laptop
processor: Intel Core i7-1255U
ram: 16 GB
Video Card: Intel Iris Xe Graphics
Hard_Drive_Capacity: 1 TB
Monitor/Display Make & Model: 16in FHD+ 1920x1200 Non Touch and Acer 1920x1080
Corel programs: VideoStudio Ultimate 2023

Re: Download fails when trying to install

Post by pizza66 »

I was able to file a support request with Corel using the link provided by Kathy_9 above. Corel responded later in the day with an alternate link that allowed me to download the installation files and instructions. I now have VS 2023 running.