Download fails when trying to install

[ralf123]

I am trying to install VideoStudio 2023 but it keeps getting the following error:
We encountered a problem while downloading. Please check your internet connection.

My internet is fine. I have tried deleting the download folder on my desktop and re-trying as well as trying it on multiple computers with the same issue.

[lata]

Another poster Ken is having a similar download problem, not sure how far he was getting with the download, this was my reply....
Try downloading the installation files again, this time one at a time
Delete the previous downloads or at least choose an empty destination folder
One page shows the option “complete” or ”custom”
Choose the Custom option selecting only the Main pack.
Does that install correctly.
Run the installer again to download and install the Contents pack
Again does that install.
Finally run the installer again to download and install the Bonus Features

[ralf123]

Unfortunately when I run the installer and choose custom, I can't select different packs, I just have the option for the main program.

I also tried a different download location, and it failed also.

[lata]

Ralf
Please read your Private Messages regarding downloading 2023
You should also report this problem to Alludo Support if you have not already done so....

[HumblyDriven]

Yea I am having the same issues also. I contacted support they gonna get back to me. So it isn't just 2023 I wanted to install 2022 because I have some editing to get done for someone. It seems to be all of them having this error issue. Even when just trying to install just the main program & not the extras.

Thanks for that
Please watch your Private messages

[krixnosis]

I am also having this problem with VideoStudio 23. I sent a ticket.

[TheOldGuy]

I'm having the same problem. Tried everything I could think of and still the download freezes at around 2.33GB. BTW I am running Win10 64-bit. Of the people reporting problems are you running 32 or 64-bit systems, just of our curiosity.

[lata]

Hi TheOldGuy

Sorry you are having these problems, Alludo are aware of this issue
Please contact Alludo Support, they will provide you with a download link providing the correct installation files for you, I believe you will have to provide your program serial number

[TheOldGuy]

I went ahead and requested a refund. I am tired of jumping through hoops to install the program. If it won't install correctly it probably won't run correctly.

[pizza66]

I am having the same problem with download/install Visual Studio Ultimate 2023. Download stops at 2.33 GB. I have tried several things but it the download keeps quitting.

[Kathy_9]

I am having the same problem with download/install Visual Studio Ultimate 2023. Download stops at 2.33 GB. I have tried several things but it the download keeps quitting.

Please contact support https://www.videostudiopro.com/en/support/ as they are aware of the issue and working to correct it. In the meantime they can verify your ownership of the product and provide you with a working download link.

[pizza66]

Thank you!

[lata]

The download problem affected all versions, I have just tested VS 2021 and that now downloaded the files without error.

[pizza66]

I was able to file a support request with Corel using the link provided by Kathy_9 above. Corel responded later in the day with an alternate link that allowed me to download the installation files and instructions. I now have VS 2023 running.