Painter 12 won't run because of KernelBase.dll

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Dom83
Posts: 1
Joined: Sun Aug 28, 2022 5:50 pm
operating_system: Windows 7 Ultimate
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Asus B450M-A II
processor: Ryzen 3600
ram: 32GB
Video Card: GeForce 9500GT
sound_card: E-MU 0404
Monitor/Display Make & Model: Dell U2412M
Corel programs: Painter 8 & 12, Painter Essentials 7

Painter 12 won't run because of KernelBase.dll

Post by Dom83 »

Hello

I own two old versions of Corel Painter : 12 and Essentials 7. (I also own 8 and 10 but I lost those CDs)

For some reason they can't start anymore, they crash...

In Windows journal I see that it is related to KernelBase.dll : (sorry it's in french)

Nom de l’application défaillante Painter Essentials 7.exe, version : 7.0.0.86, horodatage : 0x5d8e1636
Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.17514, horodatage : 0x4ce7c78c
Code d’exception : 0xc06d007e
Décalage d’erreur : 0x000000000000a49d
ID du processus défaillant : 0xff4
Heure de début de l’application défaillante : 0x01d8bafab19c9ddf
Chemin d’accès de l’application défaillante : C:\Program Files\Corel Painter Essentials 7\Painter Essentials 7.exe
Chemin d’accès du module défaillant: C:\Windows\system32\KERNELBASE.dll
ID de rapport : f0e7582f-26ed-11ed-ace7-aac5db708133

Nom de l’application défaillante Painter 12 x64.exe, version : 12.1.0.1213, horodatage : 0x4ee6e075
Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.17514, horodatage : 0x4ce7c78c
Code d’exception : 0xc06d007e
Décalage d’erreur : 0x000000000000a49d
ID du processus défaillant : 0xe14
Heure de début de l’application défaillante : 0x01d8bafa3288073a
Chemin d’accès de l’application défaillante : C:\Program Files\Corel Painter12\Painter 12 x64.exe
Chemin d’accès du module défaillant: C:\Windows\system32\KERNELBASE.dll
ID de rapport : 74688015-26ed-11ed-ace7-aac5db708133

I executed
Dism /Online /Cleanup-Image /ScanHealth
and
sfc /scannow
but it did not find anything

I tried to copy KernelBase.dll from another computer, but this file is protected, I can't rename or delete it.

I reinstalled both Painter versions, as well as my graphic card drivers, DirectX, vc++ redistribuables 2008, 2010, 2013...
But they still won't start. :(

Can somebody help please ?

Thanks
Kathy_9
Site Admin
Posts: 2658
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operating_system: Windows 10
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sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: HP EliteDisplay E243m 23.8-inch
Corel programs: PSPX2 ~2022; Painter 2018~22
Location: USA

Re: Painter 12 won't run because of KernelBase.dll

Post by Kathy_9 »

Hello and welcome to the forum.

Unfortunately we do not cover Corel Painter or Painter Essentials here. This forum is more focused on PaintShop Pro and Video Studio.

You will need to register at the Painter forum here https://painterfactory.com/painter_product_discussion/
PSPX9 | PSP2019 | PSP2020 | PSP2021| PSP2022 | PSP2023 & PhotoMirage installed; PSPX | PSPX2 thru PSP2018 owned but not installed
http://www.flickr.com/photos/37153430@N03/