PSP 2022 crashes

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wizzard
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PSP 2022 crashes

Post by wizzard »

The start up screen comes up and after a while, PSP crashes. Tried running as Admin as well - no luck. This has suddenly started happening. Have reinstalled twice now without any success.
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Re: PSP 2022 crashes

Post by Jean-Luc »

THE PAINTSHOP PRO COOKBOOK
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Re: PSP 2022 crashes

Post by wizzard »

Jean-Luc wrote: Sun Aug 07, 2022 11:09 am Try a reset:
https://forum.corel.com/viewtopic.php?t=67616
Cannot do that. Crashes soon after the splash screen. Cannot get to the reset option. Possible to try a command prompt option, if any?
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Re: PSP 2022 crashes

Post by wizzard »

Tried Shift + PSP icon click with mouse. No joy.
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Re: PSP 2022 crashes

Post by Kathy_9 »

wizzard wrote: Sun Aug 07, 2022 11:21 am Tried Shift + PSP icon click with mouse. No joy.
When you say "no joy" do you mean the reset didn't help or you didn't get the reset dialog box because sometimes it doesn't come up right away.
reset.JPG
Also, sometimes just a restart of the operating system helps.
You do not have the required permissions to view the files attached to this post.
PSPX9 | PSP2019 | PSP2020 | PSP2021| PSP2022 | PSP2023 & PhotoMirage installed; PSPX | PSPX2 thru PSP2018 owned but not installed
http://www.flickr.com/photos/37153430@N03/
Jean-Luc
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Posts: 1963
Joined: Sat Oct 22, 2011 10:50 pm
operating_system: Windows 10
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motherboard: ASUS Computer N751J
processor: Intel i7_4710 HQ 2_50GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 850M
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2 Tb
Monitor/Display Make & Model: NVIDIA GeForce GTX 850M
Corel programs: PSP X7, X9, 2018 to 2023
Location: Belgium (French speaking)

Re: PSP 2022 crashes

Post by Jean-Luc »

wizzard wrote: Sun Aug 07, 2022 10:34 am Have reinstalled twice now without any success.
Did you uninstall it with the appropriate tools?
https://forum.corel.com/viewtopic.php?t=52337
THE PAINTSHOP PRO COOKBOOK
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wizzard
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Re: PSP 2022 crashes

Post by wizzard »

Kathy_9 wrote: Sun Aug 07, 2022 4:00 pm
wizzard wrote: Sun Aug 07, 2022 11:21 am Tried Shift + PSP icon click with mouse. No joy.
When you say "no joy" do you mean the reset didn't help or you didn't get the reset dialog box because sometimes it doesn't come up right away.

reset.JPG

Also, sometimes just a restart of the operating system helps.

Got the box - still does not work. Still crashes.
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Re: PSP 2022 crashes

Post by wizzard »

Jean-Luc wrote: Sun Aug 07, 2022 4:23 pm
wizzard wrote: Sun Aug 07, 2022 10:34 am Have reinstalled twice now without any success.
Did you uninstall it with the appropriate tools?
https://forum.corel.com/viewtopic.php?t=52337
Yes. Twice now. Still crashes.
Jean-Luc
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operating_system: Windows 10
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motherboard: ASUS Computer N751J
processor: Intel i7_4710 HQ 2_50GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 850M
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2 Tb
Monitor/Display Make & Model: NVIDIA GeForce GTX 850M
Corel programs: PSP X7, X9, 2018 to 2023
Location: Belgium (French speaking)

Re: PSP 2022 crashes

Post by Jean-Luc »

Did you install both versions?
Does it crash with 32bit or 64bit version?
Did you update recently the driver of your graphic card?
If so, could you reinstall the previous driver?
If not updated, verify if a new driver is available.
You need also to verify if you have the latest Microsoft Visual C++ Redistributable.
THE PAINTSHOP PRO COOKBOOK
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wizzard
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Re: PSP 2022 crashes

Post by wizzard »

Jean-Luc wrote: Sun Aug 07, 2022 9:04 pm Did you install both versions?
Does it crash with 32bit or 64bit version?
Did you update recently the driver of your graphic card?
If so, could you reinstall the previous driver?
If not updated, verify if a new driver is available.
You need also to verify if you have the latest Microsoft Visual C++ Redistributable.
Did you install both versions? No - 64bit only
Does it crash with 32bit or 64bit version? - 64 Bit. Tried 32bit and that crashed
Did you update recently the driver of your graphic card?No.
If so, could you reinstall the previous driver?Tried previous one. Still crashes
If not updated, verify if a new driver is available.Using latest Nvidia driver for the card - card is about 18months old
You need also to verify if you have the latest Microsoft Visual C++ Redistributable. Yes. Using latest version
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Re: PSP 2022 crashes

Post by wizzard »

Have reinstalled PSP 2022 again. Now the screen goes upto the Welcome screen. Stays there for 2 to 3 seconds and then crashes. very frustrating!

Tried PSP 2023 Trial version - same issue.
Jean-Luc
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Posts: 1963
Joined: Sat Oct 22, 2011 10:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS Computer N751J
processor: Intel i7_4710 HQ 2_50GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 850M
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2 Tb
Monitor/Display Make & Model: NVIDIA GeForce GTX 850M
Corel programs: PSP X7, X9, 2018 to 2023
Location: Belgium (French speaking)

Re: PSP 2022 crashes

Post by Jean-Luc »

wizzard wrote: Mon Aug 08, 2022 10:22 am Have reinstalled PSP 2022 again. Now the screen goes upto the Welcome screen. Stays there for 2 to 3 seconds and then crashes. very frustrating!
Tried PSP 2023 Trial version - same issue.
Disconnected your internet connection and launch the program. PSP is trying to connect to Corel's servers. It could be the culprit.
THE PAINTSHOP PRO COOKBOOK
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wizzard
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Re: PSP 2022 crashes

Post by wizzard »

Jean-Luc wrote: Mon Aug 08, 2022 11:52 am
wizzard wrote: Mon Aug 08, 2022 10:22 am Have reinstalled PSP 2022 again. Now the screen goes upto the Welcome screen. Stays there for 2 to 3 seconds and then crashes. very frustrating!
Tried PSP 2023 Trial version - same issue.
Disconnected your internet connection and launch the program. PSP is trying to connect to Corel's servers. It could be the culprit.
Tried this. Does not work either. Bizzare that it worked all this time but does not now.
Jean-Luc
Advisor
Posts: 1963
Joined: Sat Oct 22, 2011 10:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS Computer N751J
processor: Intel i7_4710 HQ 2_50GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 850M
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2 Tb
Monitor/Display Make & Model: NVIDIA GeForce GTX 850M
Corel programs: PSP X7, X9, 2018 to 2023
Location: Belgium (French speaking)

Re: PSP 2022 crashes

Post by Jean-Luc »

wizzard wrote: Mon Aug 08, 2022 1:02 pm Tried this. Does not work either. Bizzare that it worked all this time but does not now.
Strange...
Something was modified on your system.

Did you upgrade recently from Windows 10 to 11?
Did you add or remove something (screen, printer, software, ...)?
Did you use CCleaner?
THE PAINTSHOP PRO COOKBOOK
Installed PSP Ultimate: X7, X9, 2018, 2019, 2020, 2021, 2022, 2023
wizzard
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Re: PSP 2022 crashes

Post by wizzard »

Jean-Luc wrote: Mon Aug 08, 2022 3:55 pm
wizzard wrote: Mon Aug 08, 2022 1:02 pm Tried this. Does not work either. Bizzare that it worked all this time but does not now.
Strange...
Something was modified on your system.

Did you upgrade recently from Windows 10 to 11?
Did you add or remove something (screen, printer, software, ...)?
Did you use CCleaner?
Did you upgrade recently from Windows 10 to 11? No. Moved a few months ago when PSP worked.
Did you add or remove something (screen, printer, software, ...)?No
Did you use CCleaner? No. Nothing like that