Cannot install PSP2019 upgrade, Error 1722--Solved

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Moderator: Kathy_9

Cannot install PSP2019 upgrade, Error 1722--Solved

Postby JAR » Sat Sep 08, 2018 3:06 am

Nature of the problem
Could not install PSP2019 Ultimate upgrade. With Support, tried to install PSP2019 upgrade. Kept getting Error 1722

Installed on XPS-8930 tower having Windows 10, 64-bit.

  • Originally used EaseUS PCTrans to move PSP2018 from laptop to tower. It claimed success, but app would not work.
  • Bought PSP2019 upgrade and tried to install. No go, got Error 1722. So I figured to upgrade would need functioning PSP2018.
  • From this board posted by Kathy_9 got Clean Up Tools for 2018 and 2019, as pointed to by Corel Support rep.
    Used both as well as CCleaner.
After clean, PSP2018 installed, but PSP 2019 would not install, issuing Error 1722 code twice during unsuccessful install.

Examining Error 1722 details, I investigated PASMUtility.dll which seems to do with authentication and security during install and each program startup (guessing).

Two folders hold PASMUtility files: Program Files (x86)\Corel and Program Files\Corel (first, x86, is 32-bit, while latter is 64-bit)
I saw Program Files\Corel\PASMUtility\v1\ folder had 6 files, while Program Files (x86)\Corel\PASMUtility\v1\ folder had 1 file.

I copied files from the folder having 6 files into the folder having 1 file.

After 5 days of sweating it out, the PSP2019 install succeeded, as did the other related apps in the Ultimate package. Hope this helps someone.

Error Codes
Error 1722
This is a problem with this Windows installer package. A program run as part of this setup did not finish as expected. Contact your support personnel or package vendor. Action:
Location: c:\Windows\SysWOW64\,
command: c:\Windows\SysWOW64\regsvr32.exe /s "c:\Program Files (x86)\Corel\PASMUtility\v1\PASMUTILITY.dll"
Posts: 1
Joined: Sat Sep 08, 2018 2:24 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: dell xps-8930
processor: i7-7800
ram: 16GB
Hard_Drive_Capacity: 2.5T
Monitor/Display Make & Model: LG 29" ultrawide
Corel programs: PSP 2019, AfterShot Pro 3

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