Smart Selection Brush Freezes Program

Corel Paint Shop Pro

Moderator: Kathy_9

HeshamRagab
Posts: 2
Joined: Sun Oct 12, 2014 9:29 am
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit

Smart Selection Brush Freezes Program

Post by HeshamRagab »

The Smart Selection Brush stopped working causing the program to freeze and I have to close it through task manager. I have Paintshop Pro X7. Windows 8. 8 GB RAM. Both 64 and 32-bit gave the same issue. Other selection tools seem to work though! I have noticed that this issue faced other members but could not find a solution for! I wonder if anybody would have an explanation or a solution for this problem! Thank you.
Joelle
Posts: 1776
Joined: Wed Apr 02, 2008 10:12 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Asus Prime B350M-A
processor: AMD Ryzen 5 1500 Quad-Core
ram: 16 GB RAM
Video Card: NVidia GeForce GTX 1050
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: Samsung
Corel programs: PaintShop Pro X9
Location: UK

Re: Smart Selection Brush Freezes Program

Post by Joelle »

HeshamRagab wrote:The Smart Selection Brush stopped working causing the program to freeze and I have to close it through task manager. I have Paintshop Pro X7. Windows 8. 8 GB RAM. Both 64 and 32-bit gave the same issue. Other selection tools seem to work though! I have noticed that this issue faced other members but could not find a solution for! I wonder if anybody would have an explanation or a solution for this problem! Thank you.

Oh dear, that's not a good combination.
PSPX7 should be getting a service pack soon, which might (or not) help with the Smart Selection Brush freezing.
As for Windows 8, that is causing problems for a lot of things, not only PaintShop Pro.
I don't have Windows 8, so can't try.

Not a lot of help, I know :-(
If you have bought your copy of PaintShop Pro X7 less than 30 days ago, you could request a refund from Corel. Worth a try?
X6 is good.

Joëlle
Joëlle
(PSPX9 )
pdxrjt
Posts: 459
Joined: Tue Jul 22, 2008 4:30 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: Intel Core i7 - 4.2 GHz
ram: 32 GB
Video Card: NVIDIA GeForce GTX 1080
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 10TB Int.
Monitor/Display Make & Model: Acer 32 inch x2
Corel programs: Paint Shop Pro 2018
Location: Portland, Oregon

Re: Smart Selection Brush Freezes Program

Post by pdxrjt »

I also have Win 8 (well 8.1) (using 64 bit) and can't replicate the problem. A Service Pack may help but I would hang in there with PSP. It is a great program when you get to know it (and it works.)
Adverts for Corel products when you close PSP don't bother me.
cookie1234
Posts: 39
Joined: Wed Feb 05, 2014 12:16 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Monitor/Display Make & Model: Dell UltraSharp 25 Monitor
Corel programs: PaintShop Pro 2018 Ultimate

Re: Smart Selection Brush Freezes Program

Post by cookie1234 »

Hi--Though I'm using PSP X6 Ultimate and Windows 8, I have the same problem. See my post OCT 10, 2014 in PSP. A fellow member has a suggestion for a fix, but I have a few more questions (which, as of this date, have not been answered) before I try it. (The tool has probably been corrupted.)
HeshamRagab
Posts: 2
Joined: Sun Oct 12, 2014 9:29 am
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit

Re: Smart Selection Brush Freezes Program

Post by HeshamRagab »

Thank you for your reply. I have tried to reset the program to its defaults using the shift key; however, the problem still persists!!
dejudicibus
Posts: 39
Joined: Thu Mar 03, 2011 7:07 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
Contact:

Re: Smart Selection Brush Freezes Program

Post by dejudicibus »

I have exactly the same problem. The problem occurs on Windows 7 Professional 64 bit with: PSP X6, PSP X6 64bit, PSP X7, and PSP X7 64bit. It looks like there is something that is used by the Smart Selection tool that is corrupted. I have to force the closure of PSP by using the task manager.
:cry:
Dario de Judicibus
Site- Blog- Book
Kathy_9
Site Admin
Posts: 2354
Joined: Tue Nov 30, 2010 12:44 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: 8th Gen. Intel Core i7+ 8700 3.20 GHz
ram: 16GB
Video Card: NVIDIA GeForce RTX 2060 [6 GB GDDR6 dedicated]
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: HP EliteDisplay E243m 23.8-inch
Corel programs: PSPX4 ~2020; DrawX5; Painter 2018-19-20
Location: USA
Contact:

Re: Smart Selection Brush Freezes Program

Post by Kathy_9 »

dejudicibus wrote:I have exactly the same problem. The problem occurs on Windows 7 Professional 64 bit with: PSP X6, PSP X6 64bit, PSP X7, and PSP X7 64bit. It looks like there is something that is used by the Smart Selection tool that is corrupted. I have to force the closure of PSP by using the task manager.
:cry:
Did you also try the reset method? http://corel.force.com/index/articles/e ... -000016466
PSP2021 ver. 23.1.0.27, PSP2020 ver. 22.2.0.8 2019 ver. 21.1.0.22, and & PhotoMirage installed; PSPX thru PSP2018 owned but not installed
http://www.flickr.com/photos/37153430@N03/
Lorelle
Posts: 5
Joined: Sat Jan 21, 2012 5:00 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit

Re: Smart Selection Brush Freezes Program

Post by Lorelle »

Count another one here.

The Smart Selection Brush persists once chosen. I can't undo (CTRL+Z) or use the functions described on the screen for CTRL to remove or CTRL+D to reset. I switch selecting tools and it is stuck on Smart Selection Brush. I hit the Text and the Smart Selection Brush is still there. I close the image, reopen or switch to another image and it is still ON. Forced restart clears it, but I CANNOT touch that tool because it will not go away once chosen. Hope that helps.
Dijenga
Posts: 67
Joined: Wed Mar 06, 2013 12:26 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Micro Star International
processor: Advanced Micro Devices
ram: 8gb
Video Card: ati 5750
sound_card: Soundblaster X-Fi
Hard_Drive_Capacity: 1tb+
Monitor/Display Make & Model: 2 ea 23" HP Monitors
Corel programs: PSP(U) X8,X9,2018 VS(U) X8 & X10
Location: Arkansas, USA

Re: Smart Selection Brush Freezes Program

Post by Dijenga »

Same problem here. Only a restart will unselect the tool.

I used the tool on Sunday evening, today is Wednesday (so we are not even looking at a week between use and loss of functionality).

I've tried all of the above listed "resets" and the only thing I accomplished is wasting time.

Someone throw out a solution ... not a perfect tool, but sometimes it is the easiest, fastest and best tool for a job.
Still learning, but here are a few of my favorite shots: https://www.500px.com/ccjr221
JoeB
Posts: 2604
Joined: Fri Mar 28, 2008 10:04 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: LENOVO 4524PE4 ThinkCentre M91p
processor: 3.10 gigahertz Intel Quad Core i5-2400
ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2019, 32 & 64-bit
Location: Canada

Re: Smart Selection Brush Freezes Program

Post by JoeB »

Reading these posts seems to indicate that the problem is not innate with the tool itself in that it sounds like it worked for everybody for at least some period of time and then, for some reason, seems to have become corrupted and then just persists. This makes me wonder if, somewhere along the way, users have made some change(s) to the options for the tool in the tool options bar for that brush and if something specific in the new options might be causing the problem. If that is the case AND if some option is actually corrupting the tool then it might be necessary to do a clean uninstall (using the uninstall tools in the sticky near the top of this forum) and reinstall - not something I like to suggest except as a last resort. If doing so, save your workspace first.

If, on the other hand, the tool isn't completely corrupted but it is still caused by some tool option chosen, perhaps try manually changing some of those settings while the tool is active and see if that allows you to change tools. Perhaps the size of the brush chosen might cause issues if using a large brush on a large image. Not likely to work but perhaps somebody with the problem might try it and report back.
Regards,

JoeB
Using PSP 2019 64bit
cookie1234
Posts: 39
Joined: Wed Feb 05, 2014 12:16 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Monitor/Display Make & Model: Dell UltraSharp 25 Monitor
Corel programs: PaintShop Pro 2018 Ultimate

Re: Smart Selection Brush Freezes Program

Post by cookie1234 »

This has happened to me too several times while using PSP Ultimate X6. I seem to have found the solution--at least for me. If I have too many images in my Pictures folder,
the smart selection brush won't work. I'm not sure what the capacity beyond which the brush won't work, but any time it won't work and I delete some images, the
brush goes back to working. I'm not sure what the connection could possibly be; but I think it might be worth your while to try this, since it's such a cool brush when it does work..
cvnativeinpa
Posts: 5
Joined: Sun Apr 08, 2018 9:29 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: Smart Selection Brush Freezes Program

Post by cvnativeinpa »

I'm using PSO2018 and the Smart Selection Brush is freezing the program. No other selection tool will do this. I've reset the database, checked my files to make sure they weren't corrupted, reset the program, logged out and logged in and still nothing happens. Short of reinstalling the program, can anyone help me? I'm using Windows 10.. Thanks!
Jean-Luc
Posts: 1552
Joined: Sat Oct 22, 2011 10:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS Computer N751J
processor: Intel i7-4710 HQ 2.50GHz
ram: 16GB
Video Card: NVIDIA GeForce GTX 850M
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 2 Tb
Monitor/Display Make & Model: NVIDIA GeForce GTX 850M
Corel programs: PSP X7, X8, X9, 2018, 2019, 2020, 2021
Location: Belgium (French speaking)
Contact:

Re: Smart Selection Brush Freezes Program

Post by Jean-Luc »

Don't know if the following may help...

The reset button of the tool :
smart brush reset.png
Enable the scratch disk :
scratch disk.png
THE PAINTSHOP PRO COOKBOOK
Installed PSP Ultimate: X7, X8, X9, 2018, 2019, 2020 and 2021.
JoeB
Posts: 2604
Joined: Fri Mar 28, 2008 10:04 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: LENOVO 4524PE4 ThinkCentre M91p
processor: 3.10 gigahertz Intel Quad Core i5-2400
ram: 8 GB
Hard_Drive_Capacity: 4.6 TB
Corel programs: PSP 9, X7 to 2019, 32 & 64-bit
Location: Canada

Re: Smart Selection Brush Freezes Program

Post by JoeB »

Further to Jean-Luc's suggestion about the scratch disc, if you have multiple hard drives you should choose a disc that is not the same one where PSP is installed, which is likely your system disc. The faster the disc and/or more free space that scratch disc has the better performance you'll get. That applies even if the scratch disc suggestion doesn't help with this particular issue.
Regards,

JoeB
Using PSP 2019 64bit
cvnativeinpa
Posts: 5
Joined: Sun Apr 08, 2018 9:29 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: Smart Selection Brush Freezes Program

Post by cvnativeinpa »

Thanks, Jean-Luc for your suggestion. I tried doing that, but the screen is frozen, so I can't pull down that menu. I have to go into Task Manager and end the program just to change the screen.

A scratch disk? Please help as I'm unfamiliar with the term. How would I go about doing this?

Thank you both.
Post Reply