Aftershot Pro 3 hangs on output

Bugs & Suggestions

Aftershot Pro 3 hangs on output

Postby tdshepard » Wed May 15, 2019 7:02 pm

Is anyone else experiencing this problem? Anyone know of a solution?
I have thousands of jpeg and tiff images from scanning Kodachrome 25 slides and whenever I send any of the images to ANY output queue, the queue just freezes. It says 0 of 1 for the first image. If I drag it to the queue again, it says 0 of 2, if I manually invoke Run from the context menu, it goes to 0 of 3, etc. I have some older jpegs from another shoot that don't have this problem, which led me to suspect they were corrupt somehow. I downloaded and installed a jpeg repair app named Stellar Repair (stellarinfo.com) and ran it. It claimed to have repaired the jpegs. It did not. They still hang the output queue. Douglas King from Corel told me to do a clean re-install of my OS on my Mac Pro. I did that and also increased the flash storage to 1 TB and the memory to 64 GB. That did not solve the problem. Aftershot Pro 3 does work on RAW format files, such as the cr2 files made by my Canon EOS 40 D. Does anyone have any ideas?
I have ordered a rental scanner from ezphotoscan.com which has a built-in Canon camera that saves the files in cr2 format. Seems like my best option. I will have to rescan all the slides, about 8000 total, and then process them all over in Aftershot Pro 3. I am currently taking legal action against Corel to get a refund of what I paid for Bibble Pro 5, Aftershot Pro 1, and Aftershot Pro 3.
Dr. Thomas D. Shepard
tdshepard@comcast.net
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tdshepard
 
Posts: 8
Joined: Tue Apr 23, 2019 3:36 pm
operating_system: Mac
System_Drive: N/A
32bit or 64bit: 64 Bit
motherboard: Mac motherboard
processor: 6-core intel xeon
ram: 64GB
Video Card: Mac videocard
sound_card: apparently none installed
Hard_Drive_Capacity: 1000 GB
Monitor/Display Make & Model: Samsung 4k
Corel programs: Bibble Pro 5, Aftershot Pro 1 and 3

Re: Aftershot Pro 3 hangs on output

Postby Autumnsboy » Mon Jul 20, 2020 1:56 am

Same problem here. I used the program successfully just yesterday. Today, it totally hangs when I try to send files (Tiffs) to the output section for JPEG generation. What 'is the problem? Please tell me how to fix.

This program has always had the tendency to crash, but now it has become unusable for me. Corel seems to frequently drop the ball with programs. They put out a program but after a few years stop maintaining it. From what I have read the last update in Fall of 2019 has gotten many terrible ratings. When is a fix coming out?
Autumnsboy
 
Posts: 14
Joined: Sun Nov 30, 2014 7:31 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit

Re: Aftershot Pro 3 hangs on output

Postby Autumnsboy » Sat Jul 25, 2020 12:25 pm

The problem is even worse than I anticipated. Not only does it not generate any output but it is continually scanning images, never stopping and apparently writing something to my hard drive to the point where it has used up all my hard drive space. I have found myself deleting photo folders to free up space only to watch that free space get consumed by just having Aftershot running. Its only after I shut down the program does the consumption of free space stop. I literally have no free hard drive space on my computer. How can I stop this and get this hard drive space back. Aftershot is destroying my computer.
Autumnsboy
 
Posts: 14
Joined: Sun Nov 30, 2014 7:31 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit

Re: Aftershot Pro 3 hangs on output

Postby Autumnsboy » Sat Aug 08, 2020 3:18 pm

Can anyone help? I am about done with Corel products. They develop products that get buggier the more that you use them and they don't really maintain them nor provide reasonable customer service. This program when left running literally continues to write to my hard drive until all the available space is used up.
Autumnsboy
 
Posts: 14
Joined: Sun Nov 30, 2014 7:31 pm
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit


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