Error When Closing

Moderator: Ken Berry

Post Reply
User avatar
RobertOZ
Advisor
Posts: 2038
Joined: Tue Jun 26, 2012 12:50 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018/2019/2020 & MS 3D
Location: Mornington, Vic. Australia

Error When Closing

Post by RobertOZ »

Installed MS3D on new Win 10 laptop, made sure that I installed as Administrator and installation was successful, launched OK (with the script error mentioned in a previous post)
However, every time when closing I get the Program has encountered an unspecified error and needs to close, and to send .dmp file to support.

I have noticed that the location of the .dmp file is incorrect, the actual files are located in a different location

Bearing in mind that the program is about 6 years old, help from Support will be non existent, any ideas as to what may be causing the error
You do not have the required permissions to view the files attached to this post.
Dell 7567,Win 10(2004) i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5, drives, 1 TB SSD + 1 TB HDD, Samsung 28" 3840x2160 UHD 4K LED Monitor
PS24 Ultimate, PSP 2020, PhotoMirage, Painter 2020, VS 2018 Ult, VS2021 Ult MultiCam Capture XL
User avatar
RobertOZ
Advisor
Posts: 2038
Joined: Tue Jun 26, 2012 12:50 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018/2019/2020 & MS 3D
Location: Mornington, Vic. Australia

Re: Error When Closing

Post by RobertOZ »

Using the Win 10 Program Compatibility Troubleshooter, the report states that the program is incompatible
You do not have the required permissions to view the files attached to this post.
Dell 7567,Win 10(2004) i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5, drives, 1 TB SSD + 1 TB HDD, Samsung 28" 3840x2160 UHD 4K LED Monitor
PS24 Ultimate, PSP 2020, PhotoMirage, Painter 2020, VS 2018 Ult, VS2021 Ult MultiCam Capture XL
User avatar
lata
Site Admin
Posts: 12731
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX10, 18, 19, 20, PSP, PI, MS3D
Location: UK
Contact:

Re: Error When Closing

Post by lata »

Hi Robert

I do not have that problem, the script error, yes that shows when accessing the internet via the Corel Guide – Home tab

But crashes no problems

Not sure if MC3D has a service pack available, have you tried checking for updates?

My version is 1.0.0.252
Regards Trevor
User avatar
RobertOZ
Advisor
Posts: 2038
Joined: Tue Jun 26, 2012 12:50 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018/2019/2020 & MS 3D
Location: Mornington, Vic. Australia

Re: Error When Closing

Post by RobertOZ »

Thanks for looking Trevor, my version is the same as yours and there are no updates available, strange when you think about it, Corel launch a new program,then completely ignore it, no updates, no new releases for 6 years or more
Dell 7567,Win 10(2004) i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5, drives, 1 TB SSD + 1 TB HDD, Samsung 28" 3840x2160 UHD 4K LED Monitor
PS24 Ultimate, PSP 2020, PhotoMirage, Painter 2020, VS 2018 Ult, VS2021 Ult MultiCam Capture XL
User avatar
Ken Berry
Site Admin
Posts: 21459
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2020; PSP 2020; MS3D; ASP 3; DRAW 17
Location: Levin, New Zealand

Re: Error When Closing

Post by Ken Berry »

FWIW I have the same version, and like Trevor I get no error msg when I close MS3D...
Ken Berry
User avatar
RobertOZ
Advisor
Posts: 2038
Joined: Tue Jun 26, 2012 12:50 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018/2019/2020 & MS 3D
Location: Mornington, Vic. Australia

Re: Error When Closing

Post by RobertOZ »

Still having issues, but for some reason do not get the error msg every time when closing, however, every time the program is closed 3 .dmp files are created, even when no error msg is given.
So could you please go to C:\Users\*******\AppData\Local and see if you have anything in the CrashDumps folder, because I get 3 files every time the program is closed
Dell 7567,Win 10(2004) i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5, drives, 1 TB SSD + 1 TB HDD, Samsung 28" 3840x2160 UHD 4K LED Monitor
PS24 Ultimate, PSP 2020, PhotoMirage, Painter 2020, VS 2018 Ult, VS2021 Ult MultiCam Capture XL
User avatar
Ken Berry
Site Admin
Posts: 21459
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2020; PSP 2020; MS3D; ASP 3; DRAW 17
Location: Levin, New Zealand

Re: Error When Closing

Post by Ken Berry »

I have nothing relating to MS3D in the Crash Dumps folder, though I've opened and closed the program a few times in the past couple of weeks. Just did so again, but again nothing in Crash Dumps.
Ken Berry
User avatar
RobertOZ
Advisor
Posts: 2038
Joined: Tue Jun 26, 2012 12:50 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018/2019/2020 & MS 3D
Location: Mornington, Vic. Australia

Re: Error When Closing

Post by RobertOZ »

Thanks for checking Ken, wonder if this laptop being a 7th Generation Intel is just too much for MS3D
Dell 7567,Win 10(2004) i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5, drives, 1 TB SSD + 1 TB HDD, Samsung 28" 3840x2160 UHD 4K LED Monitor
PS24 Ultimate, PSP 2020, PhotoMirage, Painter 2020, VS 2018 Ult, VS2021 Ult MultiCam Capture XL
Post Reply