Corel Store Return Policy

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Corel Store Return Policy

Post by sjj1805 »

Corel Store Return Policy

(For purchases made from the Corel Store or Corel Customer Service only)

If you are not completely satisfied with your purchase we will credit you the amount of your order excluding any shipping costs. Note: In order to improve your Corel customer experience, Corel customer service representatives may inquire as to the reason of your return.

Returning Corel Products
Corel products may be returned under the following terms:
Requests for returns must be made within 30 days of purchase from Corel.

Products purchased from sources other than Corel (for example: local retailer / reseller, mail order, internet electronic reseller and others) must be returned to the company from which they were purchased and are subject to that company's return policies.

Product Return Guidelines
All returns to Corel must be accompanied by a Return Material Authorization number (RMA number).

Packages sent to Corel without an RMA number will not be processed and no credit will be issued.

Returned product must include all related media and manuals. The software must be uninstalled from your computer and any storage devices, and you must delete any backup copies.

Retail Product Not Eligible For Refund In North America
OEM software (purchased separately or pre-loaded on a personal PC by PC manufacturer)

Transactional Licenses purchased through the Corel Store

Licenses purchased through Corel's CLP licensing program - please check with your reseller/distributor for their return policy

Trial evaluation software

Reseller/Retailer and Contractor product returns - please co-ordinate your returns request with the Corel Value Added Reseller (VAR) program

Product obtained as Not For Resale Product

Products within the Corel DRAWings family for which the dongle requires a Key Code to unlock features

How To Obtain An RMA Number
Within North America, contact Customer Service at 1-800-772-6735. For International orders, please contact the Customer Service Center listed for your country

RMA instructions with shipping information and an RMA number will then be sent to you by e-mail or fax.

All approved returns will be processed within 10 working days from the date the product is received by Corel. Failure to include all media, material and information required may result in the refund being delayed or denied.
Note: To initiate the RMA process, please provide Corel with proof of purchase within the 30 day time-frame (Corel receipt, credit card statement, invoice or bank statement) as well as your customer contact information. Corel will be happy to note the reason for your return so we can provide better products for you in the future.