Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Corel Paint Shop Pro

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einzel123
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Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by einzel123 »

Hello everyone,

I've been using Corel PaintShop Pro 2022 for a few weeks now. All good, except that it has been crashing a lot. When it crashes, my whole PC reboots. And that's not the worst thing: the .pspimage file I was working in gets corrupted. This happened to me twice already, meaning that after a crash I cannot open the file anymore. So, again, this morning, hours of work went down the drain. It doesn't matter if I save 100 times, when it crashes, the file becomes worthless.

I've got two questions.

1) How can I prevent this?
2) Can I somehow recover these files?

This is truly becoming a dealbreaker. I can't afford to lose so much time.

Thanks!
Jean-Luc
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by Jean-Luc »

einzel123 wrote:
Tue Oct 05, 2021 12:00 pm
1) How can I prevent this?
PSP could become unstable when working with big files, many layers, or many images open at the same time.
For years, what I have done regularly is to 'save as' by changing the name of the file (work01, work02,...). I erase the unused files after the job is done.
THE PAINTSHOP PRO COOKBOOK
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LeviFiction
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by LeviFiction »

einzel123 would you be willing to share a corrupted PSPImage file with me? Most "corruption" is that it doesn't know how to finish reading the file. I'm curious as to how bad the corruption is.
einzel123
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by einzel123 »

Jean-Luc wrote:
Tue Oct 05, 2021 2:11 pm
einzel123 wrote:
Tue Oct 05, 2021 12:00 pm
1) How can I prevent this?
PSP could become unstable when working with big files, many layers, or many images open at the same time.
For years, what I have done regularly is to 'save as' by changing the name of the file (work01, work02,...). I erase the unused files after the job is done.
Thank you, so I see it's a common problem. I've also contacted Corel for this, so I'm curious if they have a solution we can all benefit from :)
einzel123
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by einzel123 »

LeviFiction wrote:
Tue Oct 05, 2021 3:40 pm
einzel123 would you be willing to share a corrupted PSPImage file with me? Most "corruption" is that it doesn't know how to finish reading the file. I'm curious as to how bad the corruption is.
Sure, but it's 33 MB which is too big for an attachment. I can PM you a WeTransfer link? Thanks a lot in advance!
LeviFiction
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by LeviFiction »

If you don't mind, then yes a WeTransfer link would be fine.
einzel123
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by einzel123 »

Hello, here is a link: https://we.tl/t-yPjbISw59C

I've already remade the whole thing, so this file itself doesn't have to be repaired. However, it would be awesome if you can see what caused it, and if there's a possibility to restore this file so that PSP can read it.

Thanks a lot!
LeviFiction
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by LeviFiction »

The complete history of what you did seems to be saved. It takes up about 2MB of the total file size. Of the 11 layers that are supposed to be in there I can see the following layers inside the file (roughly translated): Background, Raster 1, Copy of Raster 1, Background 1, Copy of Background 1.

Copy of Background 1 is where the save of the file stopped saving properly. It started to save the Red Channel and then the rest of the file is blank. I'm guessing that's where it crashed. About 12.5MB of blank file. Sadly this doesn't really tell us much. The history isn't all that large. It's still a lot, but you don't appear to have used any patterns or textures that I can see. Those tend to blow up the history by a lot. But this is a fairly reasonable size for 11 layers at 1920x1080 at LZ77 compression.
einzel123
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by einzel123 »

Thank you for checking that out! Well, all I've used besides layers are shadows and glows for the words. No textures. So, as far as I understand, it's not that the file is too big or has too many layers? I mean, 11 layers aren't that much. Before this version of PSP, I was using PSP 5 (from 2012) and used 40/50 layers sometimes. It worked like charm. Too bad I've lost the CD and code.

Corel is currently looking at the problems, so I'll be waiting for their findings.

Anyway, thanks!
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by Jean-Luc »

Hi, einzel123
Your problem is perhaps related to the History.

If History is enabled, the pspimage file may become huge :

https://forum.corel.com/viewtopic.php?p=362705#p362705

https://forum.corel.com/viewtopic.php?f=56&t=67508

The only way I have found to remove the history is to save the file in pspimage X3 compatible format. If you are working with text, it may be a problem (becomes raster or disappears).
THE PAINTSHOP PRO COOKBOOK
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LeviFiction
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Hard_Drive_Capacity: 500GB
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by LeviFiction »

I do have a script that can remove the history from a PSPImage file. Though it needs refining. Right now it removes both the history and all EXIF data. I know how to edit it to remove only the saved history data, just haven't gotten around to it.
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by JoeB »

LeviFiction wrote:
Mon Oct 11, 2021 7:18 pm
I do have a script that can remove the history from a PSPImage file. Though it needs refining. Right now it removes both the history and all EXIF data. I know how to edit it to remove only the saved history data, just haven't gotten around to it.
Your script could possibly solve an issue brought up by another poster in the topic about what people want to see in PSP2023. Here's the post:

https://forum.corel.com/viewtopic.php?f ... 3&start=15
Regards,

JoeB
Using PSP 2019 64bit
LeviFiction
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by LeviFiction »

Thanks JoeB I sent them a message we'll see if it helps.

If anyone else is interested I fixed the script to only remove the actual history. Nothing else. The script can be found here - https://forum.corel.com/viewtopic.php?p=360388#p360388
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by JoeB »

Thanks @LeviFiction! Wasn't surprised that you'd come through with this once you saw that it could prove useful to some! :-)
Regards,

JoeB
Using PSP 2019 64bit
Jean-Luc
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Re: Corel PSP 2022 keeps crashes and corrupting files. How can I solve this?

Post by Jean-Luc »

LeviFiction wrote:
Wed Oct 13, 2021 2:39 am
If anyone else is interested I fixed the script to only remove the actual history.
I tested it on some files.
Seems to work as expected (history removed, no crash, no error).
Thank you! :-)
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Installed PSP Ultimate: X7, X9, 2018, 2019, 2020, 2021, 2022
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