Missing Text in Menus and Dropdowns

Corel Paint Shop Pro

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sknepper19
Posts: 3
Joined: Sat Nov 28, 2020 4:40 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
ram: 6 GB
Video Card: Intel
Hard_Drive_Capacity: 328
Corel programs: Paintshop pro 2020, 2018

Missing Text in Menus and Dropdowns

Post by sknepper19 »

Does anyone know why my PSP 2020 and 2018 both are missing all the menu and dropdown text information? The icons are there in some instances though. I am running Win 7 and have updated Windows, PSP2020 and the video driver to the latest versions in an effort to fix this.
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Ken Berry
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Re: Missing Text in Menus and Dropdowns

Post by Ken Berry »

I'm moving this to the PSP forum since you are likely to get more replies there -- and the problem in any case appears to be directly related to PSP.

Have you tried resetting both PSP 2020 and 2018 if the problem only happens with them? With the programs closed, hold down the Shift key when you click on the desktop icon to open PSP. You should be asked if you want to reset. Make sure you first save any customized workspace before the reset since it will otherwise be lost.
Ken Berry
sknepper19
Posts: 3
Joined: Sat Nov 28, 2020 4:40 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
ram: 6 GB
Video Card: Intel
Hard_Drive_Capacity: 328
Corel programs: Paintshop pro 2020, 2018

Re: Missing Text in Menus and Dropdowns

Post by sknepper19 »

I did try to reset or st least i think so because all text in the dialog box was missing as well. I did hit the OK box and PSP looked different when it started but still no text.
Jean-Luc
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Re: Missing Text in Menus and Dropdowns

Post by Jean-Luc »

See if one of the following helps...

1)
File/Preferences/Reset Preferences:
Toolbar reset.jpg
Toolbar reset.jpg (28.42 KiB) Viewed 3047 times
2)
View/Customize/Menu tab/Reset:
Customize reset.jpg
3)
View / Customize
Left-click on a menu and display the submenus
Right-click on a submenu and tick "Text" or "Image and Text":
Submenu text reset.jpg
Submenu text reset.jpg (22.24 KiB) Viewed 3047 times
THE PAINTSHOP PRO COOKBOOK
Installed PSP Ultimate: X7, X8, X9, 2018, 2019, 2020 and 2021.
sknepper19
Posts: 3
Joined: Sat Nov 28, 2020 4:40 pm
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
ram: 6 GB
Video Card: Intel
Hard_Drive_Capacity: 328
Corel programs: Paintshop pro 2020, 2018

Re: Missing Text in Menus and Dropdowns

Post by sknepper19 »

Thank you for the responses. I finally fixed it by uninstalling PSP 2020. Now 2018 works as normal. Before that I tried Repair instal on 2020 and still no help. I may just leave things as is using 18. Thanks again.
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