Be carefull, when you buy Pinacle Studio!

Discuss anything about video editing, HD, codecs, etc......

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edoras
Posts: 1
Joined: Fri Oct 02, 2020 8:11 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Be carefull, when you buy Pinacle Studio!

Post by edoras »

I bought Pinacle Studio 20 few years ago. I bought new computer and I try to install it on the new computer.
During installation I got error message "This serial number has been used too many times. Please contact customer support - error code 1001" .
I contacted support line by email. They answered after 24hours and tell me to send them screenshot of the message. I sent it.
They answered me after next 24 hours again and tell me to send them invoice, where I bought the product. Ofcourse I havent the invoice, it is at least 3 years ago, when I bought it. I sent them photo of original DVD and original product box. I contacted them by online chat, they promised me, they will contact me immediatelly, but nobody answered untill now (it is next 12 hours already).

Never time I will buy any product from Corel and I'm looking for another product for video, because support doesn't work and their products are time limited ... you are limited for few installations and then you can not install it anymore and support will not help you!
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Ken Berry
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Posts: 21272
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2020; PSP 2020; MS3D; ASP 3; DRAW 17
Location: Levin, New Zealand

Re: Be carefull, when you buy Pinacle Studio!

Post by Ken Berry »

As I have said in a very recent post, we don't cover Pinnacle in this forum. There is a completely separate forum with its own quite independent registration system for that. See See http://forums.pinnaclesys.com/forums/default.aspx
Ken Berry
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