MultiCam Capture issues with VideoStudio 2021

[BiAnMiXiang]

I ordered both VideoStudio 2021 and MultiCam Capture. But MultiCam Capture refuse to install because it "cannot find a compatible version of Pinnacle Studio or VideoStudio", I contacted Corel Support and they let me reinstall VideoStudio 2021. But it doesn't work. What should I do?

[DOMV2]

See my post. I had the same issue and have updated it with a possible work around if you have older versions of VS Ultimate.
https://forum.corel.com/viewtopic.php?f=1&t=68015

[lata]

BiAnMiXiang
You should contact Corel again

You will have a ticket number -- can you provide that please?

DOMV2, thanks for the input here and the work-round.

[BiAnMiXiang]

BiAnMiXiang
You should contact Corel again

You will have a ticket number -- can you provide that please?

DOMV2, thanks for the input here and the work-round.

The ticket number is 6527732.

[lata]

If the MCCL is a 2019 version, there may be an option in 2021 for Restore Purchase from the Help menu

Can you try that to see if it allows MCCL to install with 2021

I did get a reply from Corel today that they are updating the MCC and that is all I know.