Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

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Klepper
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processor: 9900K
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Hard_Drive_Capacity: 24TB
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Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by Klepper »

23.3.0.646 64-Bit Ultimate

Whenever I hit Multicam capture, it thinks for a minute, I see my webcam turn on, then it closes ore minimizes VS for a second, then comes back. It doesn't open the screen capture at all.

What's up?

Event Viewer shows the crash:

Application: MultiCamCapture.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at <Module>.Camera.{ctor}(Camera*, IBaseFilter*, CameraType)
at Capture.CaptureManager._CreateCamera(System.String, Capture.CameraSetupInfo)
at MCLiveCapture.Camera.Load()
at MCLiveCapture.Camera.Camera_Loaded(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

&

Faulting application name: MultiCamCapture.exe, version: 1.2.7.577, time stamp: 0x5f3faf53
Faulting module name: CameraController.dll, version: 0.0.0.0, time stamp: 0x5f3fadbc
Exception code: 0xc000041d
Fault offset: 0x0000000000001bff
Faulting process id: 0x2614
Faulting application start time: 0x01d70aa643c14267
Faulting application path: C:\Program Files\Corel\MultiCam Capture Lite\MultiCamCapture.exe
Faulting module path: C:\Program Files\Corel\MultiCam Capture Lite\CameraController.dll
Report Id: 3a023f16-5af2-466f-948d-80952a339c3c
Faulting package full name:
Faulting package-relative application ID:

Corel VideoStudio Build Information:
Build Date Thursday, August 13, 2020 @ 02:10:56
Build Mode Release

Hardware Configuration:
OEM ID: 9
Processors 16
Processor Type Intel(R) Core(TM) i9-9900KF CPU @ 3.60GHz
MMX Support Yes

Memory / Drive Status:
Memory Load Index 63 %
Total Physical Memory 63.92 GB
Available Physical Memory 23.45 GB
Total Paging Memory 73.42 GB
Available Paging Memory 30.15 GB
Total Managed Memory 434 MB
Total Handles: 1352

Video Driver Information:
Bits Per Pixel 32
Number of Colors 16777216
DIB Output 24 BPP
Palette Size Non-Paletted
Resolution 3840 x 2160

Operating System Information:
Operating System Windows 10

Plug-in Information
Filter Plug-ins Loaded 87
Transitions Plug-ins Loaded 136

--

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lata
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operating_system: Windows 10
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processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX10, 18, 19, 20, PSP, PI, MS3D
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Re: Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by lata »

I notice you are using 23.3.0.646 the latest version of Video Studio 2020
Have you installed any other earlier Video Studio programs, if so which one.
Your details show using MCCL version 1.2.7.577, I do not recognise that version number.

Have you upgraded the programs MCCL from the welcome screen, at a cost of course.

Can you try launching MCCL from the desktop icon instead of through Video Studio
Regards Trevor
Klepper
Posts: 22
Joined: Wed Jan 18, 2012 9:25 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: AsRock Z390
processor: 9900K
ram: 64GB
Video Card: 960GTX
sound_card: HT Omega Claro +
Hard_Drive_Capacity: 24TB
Monitor/Display Make & Model: 3 X 43" 4K
Corel programs: 23.3.0.646

Re: Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by Klepper »

lata wrote:
Wed Feb 24, 2021 2:10 pm
Have you installed any other earlier Video Studio programs, if so which one.
No. Clean install.
lata wrote:
Wed Feb 24, 2021 2:10 pm
Your details show using MCCL version 1.2.7.577, I do not recognise that version number.
Okay. The software says it's up to date. "no updates available at this time" etc.
lata wrote:
Wed Feb 24, 2021 2:10 pm
Have you upgraded the programs MCCL from the welcome screen, at a cost of course.
No. Is buying an upgrade how I make this version work as described?
lata wrote:
Wed Feb 24, 2021 2:10 pm
Can you try launching MCCL from the desktop icon instead of through Video Studio
Yes, it has the same crashing behavior. gives the same errors in the Event Manager.
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lata
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Posts: 12731
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX10, 18, 19, 20, PSP, PI, MS3D
Location: UK
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Re: Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by lata »

Have you ever been able to run MCCL?

You may have to re-install Video Studio as the MCCL is installed with the main program

First I would try manually re-installing MCCL
Go to Program and Features, is MCCL listed, if so uninstall it.

Go to your program downloads folder and locate the \64bit\Ultimate\Setup\RunTime

Within the Run Time folder you should find MultiCam Capture Lite.exe, double click to run the MCCL installer
Regards Trevor
Klepper
Posts: 22
Joined: Wed Jan 18, 2012 9:25 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: AsRock Z390
processor: 9900K
ram: 64GB
Video Card: 960GTX
sound_card: HT Omega Claro +
Hard_Drive_Capacity: 24TB
Monitor/Display Make & Model: 3 X 43" 4K
Corel programs: 23.3.0.646

Re: Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by Klepper »

Uninstalled it, reinstalled it.

When I ran it this time, it popped up with this

Image

Then this:

Image

before it crashed:

Faulting application name: MultiCamCapture.exe, version: 1.2.7.577, time stamp: 0x5f3faf53
Faulting module name: CameraController.dll, version: 0.0.0.0, time stamp: 0x5f3fadbc
Exception code: 0xc000041d
Fault offset: 0x0000000000001bff
Faulting process id: 0x36d4
Faulting application start time: 0x01d72ecdc2154f71
Faulting application path: C:\Program Files\Corel\MultiCam Capture Lite\MultiCamCapture.exe
Faulting module path: C:\Program Files\Corel\MultiCam Capture Lite\CameraController.dll
Report Id: 8ed6996b-da69-46b9-9834-e4f60336dd17
Faulting package full name:
Faulting package-relative application ID:

I've tried the lowest resolution and the highest resolution, no change.

How do I fix this?
User avatar
lata
Site Admin
Posts: 12731
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX10, 18, 19, 20, PSP, PI, MS3D
Location: UK
Contact:

Re: Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by lata »

Have you tried re-installing MCCL

I uninstalled MCCL from Program and Features I then deleted the MCCL folder from C:\Program Files\Corel\MultiCam Capture Lite
I attempted to manually install the MCCL but the installer did not run, I had thought that option would work?

I then ran the programs installation file (VideoStudio2020_Installer.exe) to run the Repair option, takes a while to complete.
That provided me with MCCL version 1.2.7.618
The Performance Check is normal for the first time MCCL is run.

As a thought If your downloaded installation files are corrupt then you may be best to download the packages again to do that we need to uninstall the 2020 program, but it may be worth the effort to download the entire installation packages again.
Create a new empty folder to hold the new downloads. Then install VS 2020 from these files.
Regards Trevor
Klepper
Posts: 22
Joined: Wed Jan 18, 2012 9:25 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: AsRock Z390
processor: 9900K
ram: 64GB
Video Card: 960GTX
sound_card: HT Omega Claro +
Hard_Drive_Capacity: 24TB
Monitor/Display Make & Model: 3 X 43" 4K
Corel programs: 23.3.0.646

Re: Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by Klepper »

lata wrote:
Sun Apr 11, 2021 3:01 pm
Have you tried re-installing MCCL

As a thought If your downloaded installation files are corrupt then you may be best to download the packages again to do that we need to uninstall the 2020 program, but it may be worth the effort to download the entire installation packages again.
Create a new empty folder to hold the new downloads. Then install VS 2020 from these files.
Done. I wiped it completely clean, rebooted, and re-downloaded EVERYTHING to a new folder, rebooted. Reinstalled everything.

When I tried to run MCCL, I picked 1080P, and then it did the exact same thing:

Application: MultiCamCapture.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at <Module>.Camera.{ctor}(Camera*, IBaseFilter*, CameraType)
at Capture.CaptureManager._CreateCamera(System.String, Capture.CameraSetupInfo)
at MCLiveCapture.Camera.Load()
at MCLiveCapture.Camera.Camera_Loaded(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

then

Faulting application name: MultiCamCapture.exe, version: 1.2.7.577, time stamp: 0x5f3faf53
Faulting module name: CameraController.dll, version: 0.0.0.0, time stamp: 0x5f3fadbc
Exception code: 0xc0000005
Fault offset: 0x0000000000001bff
Faulting process id: 0x4bb0
Faulting application start time: 0x01d732b2217009c2
Faulting application path: C:\Program Files\Corel\MultiCam Capture Lite\MultiCamCapture.exe
Faulting module path: C:\Program Files\Corel\MultiCam Capture Lite\CameraController.dll
Report Id: 82981e7b-900c-47de-8ee8-c1189839b0a0
Faulting package full name:
Faulting package-relative application ID:

then

Faulting application name: MultiCamCapture.exe, version: 1.2.7.577, time stamp: 0x5f3faf53
Faulting module name: CameraController.dll, version: 0.0.0.0, time stamp: 0x5f3fadbc
Exception code: 0xc0000005
Fault offset: 0x0000000000001bff
Faulting process id: 0x4bb0
Faulting application start time: 0x01d732b2217009c2
Faulting application path: C:\Program Files\Corel\MultiCam Capture Lite\MultiCamCapture.exe
Faulting module path: C:\Program Files\Corel\MultiCam Capture Lite\CameraController.dll
Report Id: 82981e7b-900c-47de-8ee8-c1189839b0a0
Faulting package full name:
Faulting package-relative application ID:

in Event Viewer.

What's up?
User avatar
lata
Site Admin
Posts: 12731
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX10, 18, 19, 20, PSP, PI, MS3D
Location: UK
Contact:

Re: Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by lata »

Thanks for the update on this topic
Details from Event Viewer however do not mean that much to me although it does indicate the offending file as
C:\Program Files\Corel\MultiCam Capture Lite\CameraController.dll
Even so not sure what to do about that.

I have had problems in re-installing MCCL in that uninstalling although cleared Program and Features did not always remove the MCCL folder C:\Program Files\Corel\MultiCam Capture Lite
and here
C:\Users\Trevor\AppData\Roaming\Corel\MultiCam Capture Lite

Although I do have several versions of Video Studio installed we can only have one version of MCCL.
Once I uninstall MCCL I always make sure those folders have also been removed.
Then I am sure when installing that I get the folders created again and not using any older installation files.

My only other thought is if you have additional cameras plugged into the pc, to remove those before trying to run MCCL just in case of any conflict
Other than that I have no other suggestions and you should contact Corel Support, unless others on the forum have any ideas
Regards Trevor
Klepper
Posts: 22
Joined: Wed Jan 18, 2012 9:25 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: AsRock Z390
processor: 9900K
ram: 64GB
Video Card: 960GTX
sound_card: HT Omega Claro +
Hard_Drive_Capacity: 24TB
Monitor/Display Make & Model: 3 X 43" 4K
Corel programs: 23.3.0.646

Re: Multicam Crashed whenever I click on it. - 23.3.0.646 64-Bit Ultimate & 4k x 3

Post by Klepper »

I tried unplugging my webcam and disabling 2 of the 3 monitors, (so there is only 1 display option), my old old VS couldn't do 3 monitors, they fixed this so maybe that was the problem again. But still Multi-cam crashes. Even after reinstall.

How do I fix this? Reinstall windows? I'll contact Corel about this now.

Faulting application name: MultiCamCapture.exe, version: 1.2.7.577, time stamp: 0x5f3faf53
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x2f2f77bf
Exception code: 0xe0434352
Fault offset: 0x0000000000034b59
Faulting process id: 0x3b98
Faulting application start time: 0x01d736a7f38d6e02
Faulting application path: C:\Program Files\Corel\MultiCam Capture Lite\MultiCamCapture.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: ba3e3dd6-636d-4329-89f7-4b5d0872560d
Faulting package full name:
Faulting package-relative application ID:

Application: MultiCamCapture.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
at System.String.CtorCharPtr(Char*)
at Capture.CaptureManager._EnumerateDeviced(Capture.DeviceType)
at MCLiveCapture.MainWindow.RemoveDevices()
at MCLiveCapture.MainWindow.Window_Loaded(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.BroadcastEventHelper.BroadcastEvent(System.Windows.DependencyObject, System.Windows.RoutedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(System.Object)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object)
at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
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