New User With Rendering Woe

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Mahasona
Posts: 5
Joined: Thu Dec 10, 2020 11:33 pm
operating_system: Windows 10
System_Drive: C
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motherboard: dont know
processor: Ryzen 5 3600
ram: 32GB
Video Card: AMD RX 5700 XT
sound_card: bibew
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: acer
Corel programs: videostudio paint shop pro

New User With Rendering Woe

Post by Mahasona »

Hi guys, really hoping someone can help with this, contacting Corel Support has got me nowhere.

I have VS Pro 2020 which refuses to render the 4K MPEG-4/H.264 files from my Panasonic camera

Advice from support was to reconvert them into MP4s and suggested XMedia Recode. After struggling to work out how to use the thing I've tried it but none of the three file formats available in MP4 work with VS.

So what do I do?


(As a side note I've discovered that a slideshow I made in VS and exported as MP4 also fails to render when I load it back into VS!)
tletter
Posts: 909
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operating_system: Windows 10
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Corel programs: X4, X5, X6, X7, X8, X9, X10, 2018, 2019
Location: Canada

Re: New User With Rendering Woe

Post by tletter »

Mahasona wrote:I have VS Pro 2020 which refuses to render the 4K MPEG-4/H.264 files from my Panasonic camera
What are the properties these Panasonic files and what are the project properties that you're using to render?
Mahasona wrote:(As a side note I've discovered that a slideshow I made in VS and exported as MP4 also fails to render when I load it back into VS!)
You probably have a mismatch between the properties this file and the project properties that you're using to render so let VS match the project properties to the video properties.
Mahasona wrote:So what do I do?
Post an example Panasonic file so that others can try rendering it.

tletter
https://www.youtube.com/user/tletter
Mahasona
Posts: 5
Joined: Thu Dec 10, 2020 11:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: dont know
processor: Ryzen 5 3600
ram: 32GB
Video Card: AMD RX 5700 XT
sound_card: bibew
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: acer
Corel programs: videostudio paint shop pro

Re: New User With Rendering Woe

Post by Mahasona »

Ah - I might be getting the terminology wrong, sorry if I am.

My problem is that the video don't show in the preview screen correctly, just get green with bars.

A screenshot of the properties is in the first post.

Link to Google Drive for test video https://drive.google.com/file/d/1MrgvgO ... sp=sharing
Pepi
Posts: 141
Joined: Wed Apr 03, 2013 10:45 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS TUF Z270 MARK 1
processor: Intel i7-7700K
ram: 32GB
Video Card: AMD Radeon RX 5700 XT
Corel programs: VideoStudio 2020; PaintShopPro 2019

Re: New User With Rendering Woe

Post by Pepi »

Have you verified that you have all updates to VideoStudio?

This is how it shows to me:
VS-TestVideo.jpg
And it plays just normally from start to end.

Please double check also, that you drivers for Graphical card are updated.

Try have the preview in a different sizes.
--
Don't Panic
Mahasona
Posts: 5
Joined: Thu Dec 10, 2020 11:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: dont know
processor: Ryzen 5 3600
ram: 32GB
Video Card: AMD RX 5700 XT
sound_card: bibew
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: acer
Corel programs: videostudio paint shop pro

Re: New User With Rendering Woe

Post by Mahasona »

VideoStudio is fully up to date, same with AMD graphics drivers & Wndows itself. I've just checked and installed.

Still have a green preview screen.
Mahasona
Posts: 5
Joined: Thu Dec 10, 2020 11:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: dont know
processor: Ryzen 5 3600
ram: 32GB
Video Card: AMD RX 5700 XT
sound_card: bibew
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: acer
Corel programs: videostudio paint shop pro

Re: New User With Rendering Woe

Post by Mahasona »

So after checking everything is up to date, this is what I see.

Screen Shot 12-12-20 at 09.52 AM.PNG
Pepi
Posts: 141
Joined: Wed Apr 03, 2013 10:45 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS TUF Z270 MARK 1
processor: Intel i7-7700K
ram: 32GB
Video Card: AMD Radeon RX 5700 XT
Corel programs: VideoStudio 2020; PaintShopPro 2019

Re: New User With Rendering Woe

Post by Pepi »

Have you tested with different preferences?

From menu: Settings / Preferences
VS-Forum-Preferences.jpg
Have you tested a different cameras and different formats? Can you get any of the videos working? Then have you compared what are the differences between the files?
--
Don't Panic
Mahasona
Posts: 5
Joined: Thu Dec 10, 2020 11:33 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: dont know
processor: Ryzen 5 3600
ram: 32GB
Video Card: AMD RX 5700 XT
sound_card: bibew
Hard_Drive_Capacity: 1TB
Monitor/Display Make & Model: acer
Corel programs: videostudio paint shop pro

Re: New User With Rendering Woe

Post by Mahasona »

OMG yes it's working! Thank you!

Everything was default in the performance tab, I turned on Smart Proxy and it's now working.

I have no idea what all the technical stuff is about so thanks again!
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