VS 2020 and Newblue plugins

Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

My Corel remote support session took place yesterday evening. As promised here is my update
1. During installation of the setup file, he checked the boxes to install only the 64 bit version.

2. When prompted for a path he navigated to C:\Program Files\Corel\Corel VideoStudio 2019\vft_plug

3. He then navigated to this folder on my hard drive: C:\Program Files\NewBlue\Video Essentials VI forWindows\ULead64. He copied all the files, including those with a .vft extension, to the folder C:\Program Files\Corel\Corel VideoStudio2020\vft_plug.

4. When he attempted to open video studio it again failed to load past the splash screen.

5. His next step was to open control panel and navigate to: Administrative tools / Computer management / Event viewer / Custom views / Administrative events.

I took a snapshot of that step.

Unfortunately, I was not quick enough to precisely note down what he did next although he told me that he had ‘reset the library manually.’

After this VS2020 loaded and we were able to see NB Video Essentials VI in the edit pane.

He then closed my support ticket and terminated the connection.
Unfortunately, when I closed Video Studio and tried to re-open it, I found I couldn’t get past the VS splash screen. Bizarrely, I could get it to load after a re-boot of my PC. The position is the same today.

I have the following questions

a) What are the steps required to manually reset the library?

b) Do forum members feel that I should open another Corel support ticket or simply uninstall the NB plugin and hope that Corel sorts this problem out in VS2021?
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Ken Berry
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Re: VS 2020 and Newblue plugins

Post by Ken Berry »

It would obviously be useful if we could find out precisely what he did to get VS to open, even if you are now finding it's on again, off again...! As for Corel finding or installing a solution, I have my doubts that would be one of their priorities... But I'll ask one of the Corel developers and see if he can give a response.
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Re: VS 2020 and Newblue plugins

Post by lata »

The only manual approach I know of that would reset the library would be using the “program reset”, this is achieved by re-naming the 23.0 folder 23.0_old, that is for VS 2020
Located here C:\Users\UserName\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro (x64)\23.0
A new 23.0 folder will be created when starting Video Studio.
Renaming allows us to revert to the original folder if we wish to do that, otherwise delete the 23.0_old

Ken has asked the Corel Developers so hopefully you will get a meaningful reply, otherwise I would open a new ticket as Corel have not fixed the problem, they are far to eager to close tickets.
Regards Trevor
Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

Many thanks Ken and Trevor for your intervention. Corel have just contacted me to offer further technical support on this issue. This issue has me completely stumped.
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Re: VS 2020 and Newblue plugins

Post by RobertOZ »

Surely it is up to Corel to pressure New Blue to find a solution, after all this issue has been ongoing since VS2018 and the contact I have had with New Blue has been fruitless, they actually told me that they were not prepared to spend anymore time trying to fix "Legacy" products, yet Corel are still selling Essentials V1, makes you wonder if the product was actually tested by Corel before being marketed, they are also promoting NB Film Effects which also do not install
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Ken Berry
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Re: VS 2020 and Newblue plugins

Post by Ken Berry »

Martin H -- if you get in touch with Corel again, you could of course seek detailed instructions as to what he did the first time which got things working. In the mean time, as Trevor has indicated, I have been in touch with one of the Corel developers and drew his attention to the situation. He has undertaken to look into it and get back to me. I specifically drew his attention to your thread.
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Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

Ken Berry wrote:
Wed Dec 30, 2020 11:11 pm
Martin H -- you could of course seek detailed instructions as to what he did the first time which got things working.
Great thinking. I'll ask him to email me the revised installation instructions so that I can copy them here.

Edit: Just read you reply again. It would be great if I could get him to post his instructions here for the benefit of all forum members wrestling with the same / similar issues.
Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

My second Corel remote support session took place yesterday evening. When discovering that he could not get VS2020 to open past the splash screen he then opened and viewed task manager. He then disconnected the remote connection. I immediately emailed Corel that I was still sitting at my pc awaiting further instructions. I heard nothing back until just now - 18 hours later!!

This is what Corel Support tell me
"After reviewing the notes left on your desktop yesterday, it will take a bit of time to get the instructions you are looking for, for the NewBlue installation process I took. When a client asks for these steps, I write them up comprehensively, with screenshots, so it is easy to follow. Being the meticulous person I am, I take my time in doing this.

As for the launching issue, after some further research into the matter, the issue isn't solely with VideoStudio, after the installation of the additional filters. With the way that Windows now handles the interactions with programs and respective hardware, it was found by a colleague, that all drivers for the system, not just audio and video, as well as the system firmware, or BIOS, needs to be updated. From what I have been able to glimpse, this does not just affect our software, but various others as well, and not at the same time. Some applications do not even show any faults, but are there.

On that note, however, I am not permitted to assist with these types of updates, and must leave it to you. I can advise, however, that you can find the majority of these installs, on your system manufacturers website (*HP, DELL, Acer, etc*)"
I have responded
"Whilst I am willing to concede that the issues you describe may well affect installation on my desktop pc this does seem illogical as an identical problem is also experienced on my new laptop.

Prior to the installation of VS2019 and NB filters on my Huawei X Pro 2019 laptop I updated windows and all system drivers. The problem was replicated despite the fact that no additional 3rd party software had been installed on the laptop.

What is the best way forward?

Are you suggesting that I the only way for this to be resolved is for me to incur the additional cost of getting my PC engineer to update all audio and video drivers, as well as the system firmware, or BIOS on my desktop pc and try to install the NB filters again myself?]"
The response
"Only if you are not comfortable about visiting a website, and downloading the necessary updates yourself. As for the happenstance on the alternate machines, it is logical, especially if you are running any Windows build after 1909. From the white paper I was reading, the architecture, is being changed, to prepare for the next evolution of the Operating System. With these changes, the environment has to be as up to date as possible. Motherboard and PC Manufacturers will release firmware and BIOS updates for a lot of their components for this very reason, as well as to ensure any / all security vulnerabilities are patches and secured.

It sounds farfetched, but it actually is not. I have been working in this field for over 25 years, and have had the honour of working for Microsoft before in the past. I was present for the releases of Windows 2000, XP, Vista and Seven. One of the first courses in our training was learning the changes of the framework architecture, and to recognize the subtle to complex differences between the platforms. The errors shown in the MSInfo32 window yesterday and previously, are that of ntdll.dll and kernelbase.dll -- the two higher level components which act as the go between for drivers and core system components.

There are so many intricacies, so many connections in the system, which allow the OS to process commands from applications, it makes my mind bounce over."
:shock:
Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

Last week my PC engineer updated the BIOS, video and all other drivers. My third Corel Technical Support II Remote Sessions just finished. In concise terms he was unable to resolve the issue and will be passing it across to the development team. In the meantime I will uninstall NB Video Essentials VI and NB Art effects so that I can get VS2020 to load and get some editing done.

I'll keep you all posted when I hear more.
Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

I have just contacted Corel support to find out if the problem I experienced running multiple copies of NB effects in VS Ult 2020 have been addressed in VS 2021.
Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

Corel support just replied
To be perfectly honest, I don't know. Every system configuration is different, so there is no telling if removing 2020 and all items attached to it and installing 2021 will do the trick.
Can anyone running VS Ult 2020 please go to Help --> About --> System Information and scroll down to see how many Filter and Transitions plugins they have loaded. My system is showing 144 filter plug-ins and 196 transitions plug-ins. Thx
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Re: VS 2020 and Newblue plugins

Post by lata »

134 Filter Plug-ins Loaded
138 Transitions Plug-ins Loaded

these correspond to what i see in the library.

I Do not have any additional New Blue filters
All I have is what is provided by the program

Strange to have more transitions, (196) are some of those duplicated
Regards Trevor
Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

lata wrote:
Fri Feb 12, 2021 3:09 pm
Strange to have more transitions, (196) are some of those duplicated
Thanks for your prompt response. No duplicates as far as I can see. The additional transitions (58) I have are from the NB Ultimate FX bundle I purchased via the VS 2019 interface.

Installation of the NB Video Essentials VI Plugins, again purchased via Corel, causes VS Ult 2020 to freeze at the splash screen on my desktop pc. As a compromise I have them installed on my laptop which is running VS Ult 2019. I suspect I must have hit the upper limit on transitions & effects plugins. Needless to say I won't be upgrading to VS2021 on the off-chance that it resolves this issue.
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Re: VS 2020 and Newblue plugins

Post by lata »

I downloaded NB Video Essentials VI which would install as the trial version.
Although the installation seemed to complete ok I was not able to show in 2020
I tried many options copying files to 2020 etc. with no success

I also downloaded a few more packs, a slightly different install process, even so could not show in 2020, one pack stalled the program on the splash screen, finally to crash, I was able to delete the offending files to launch 2020 as ok.

Totally confused, I gave up, but will try again.
Just wondered if these NB filters are compatible with the latest Windows -10 version

Post updated

I have installed NB Video Essentials VI to windows 7 laptop to Video Studio 2020, other than being the trial version there seems to be no problems
Regards Trevor
Martin H
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Re: VS 2020 and Newblue plugins

Post by Martin H »

Hi Trevor, Thank you for taking the time to double check this for me. Yes. Both Corel & NB Support were aware of my PC specs and the Win10 version I was using at the outset. Neither I, NB support nor Corel Level 2 support could get NB Video Essentials VI to work on my desktop pc. It hangs at splash screen.
lata wrote: I have installed NB Video Essentials VI to windows 7 laptop to Video Studio 2020, other than being the trial version there seems to be no problems.
These NB effects will also work on my laptop running Windows 10, version 1909. In contrast my desktop is running Windows 10, version 20H2.

Is your main pc also running Windows 10, version 20H2 by any chance?
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