Page 1 of 2

Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Fri Oct 23, 2020 5:00 pm
by tjs22655
My Video Studio Ultimate 2020 crashes when rendering a project. It always closes down when I hit 27% complete. I have rendered other projects as MPEG 2s and it worked fine. I am trying this one as an MPEG 4 and it crashes. I tried to render this project as an MPEG 2 and it also crashes. I have deleted temp files and reset back to default settings.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Fri Oct 23, 2020 6:30 pm
by Ken Berry
Welcome to the forum.

Since it crashes whatever you are trying to produce in that one project, then I would be checking to see exactly what you have a little over a quarter of the way into the project. The crash suggests there is something there that VS does not like, such as a slightly corrupt clip or the incorrect placement of a filter...

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Fri Oct 23, 2020 9:59 pm
by tjs22655
When I play the video it does close the app about 25% of the way in. How do I check to see what the problem is?

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Fri Oct 23, 2020 11:10 pm
by Ken Berry
First try to play the clips around 25 or 27% in an outside video player such as the free VLC player. If you have applied various filters in that area, remove them one by one to see if that makes a difference when you render. Do the same with anything else around that spot e.g. transitions -- either remove the transition or replace it with another.

You might also want to tell us the Properties of the video around that point. Right click a clip in the timeline and copy all its Properties here or take a screen shot of the Properties box and upload it here as an Attachment. If the video at that point came from a camera, the frame rate could be important as Video Studio does not like the variable frame rates used by some phones. You would need to put the video at that point through a third party video converter such as the free Handbrake and produce a new clip with much the same properties but a fixed frame rate. FYI some common fixed frame rates that VS normally employs include 25 or 50 frames per second (fps) for PAL video and 29.97 or 59.84 fps (or more commonly expressed as 30/60) fps for NTFS video.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Sat Oct 24, 2020 4:17 pm
by tjs22655
I have removed the offending clip and it still crashes. So I decided to repair my VS in Control Panel. When I do, I get this.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Thu Oct 29, 2020 3:41 am
by tjs22655
So what do I need to do to "repair" my VS or get updates Thanks.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Thu Oct 29, 2020 6:28 am
by tletter
tjs22655 wrote:So what do I need to do to "repair" my VS or get updates
If your installation is corrupt then you could uninstall and reinstall VS2020.

tletter
https://www.youtube.com/user/tletter

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Thu Oct 29, 2020 3:21 pm
by tjs22655
Well, I bought it from CleverBridge and the download link has expired.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Thu Oct 29, 2020 6:19 pm
by Ken Berry
Didn't you keep the installer stub which you would have downloaded from the link that Cleverbridge provided? It would have been called something like VideoStudio_Install.exe. If you still have that on your computer somewhere or on an external hard drive or USB stick drive, then you could run it and it will download the latest build of VS 2020 including all updates.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Fri Oct 30, 2020 4:36 am
by tjs22655
I do but they say the link has expired.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Fri Oct 30, 2020 4:41 am
by Ken Berry
Who is "they"? And have you tried to use the stub?

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Fri Oct 30, 2020 10:25 am
by lata
If you have lost the stub aka web installer then download the trial version.
You will download a small file about 7 mb, run that and inserting your serial number should allow you th download Video Studio 2020.
Otherwise try this link
https://www.videostudiopro.com/en/pages/download/

Note -
We have to uninstall 2020 before we can download the program again.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Fri Oct 30, 2020 4:24 pm
by tjs22655
Cleverbridge reactivated the link. Downloading it now thanks for your help.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Sat Oct 31, 2020 6:21 pm
by tjs22655
I located a clip that was 0.01 secs long. Deleted it and the video rendered! Thanks so much for your help.

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Posted: Sun Nov 01, 2020 12:27 pm
by lata
Thanks for the update, very strange having a clip so short
as 0.01 seconds I wonder how many frames that is.

We have had reports a few year, so called rogue clips that appeared to be less than one frame, now that's really hard to do, and equally difficult to locate, showed on the timeline as a hairline.