Video Studio Ultimate 2020 Crashed when rendering a project

tjs22655
Posts: 12
Joined: Fri Oct 23, 2020 4:49 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: HP 843 B
processor: Processor Intel Core i7 9700 CPU 3 GHz
ram: 16 GB
Video Card: Intel UHD Graphics 630
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: Webster Gr
Monitor/Display Make & Model: Samsung
Corel programs: Corel VideoStudio Ultimate 2020

Video Studio Ultimate 2020 Crashed when rendering a project

Post by tjs22655 »

My Video Studio Ultimate 2020 crashes when rendering a project. It always closes down when I hit 27% complete. I have rendered other projects as MPEG 2s and it worked fine. I am trying this one as an MPEG 4 and it crashes. I tried to render this project as an MPEG 2 and it also crashes. I have deleted temp files and reset back to default settings.
User avatar
Ken Berry
Site Admin
Posts: 21313
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2020; PSP 2020; MS3D; ASP 3; DRAW 17
Location: Levin, New Zealand

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by Ken Berry »

Welcome to the forum.

Since it crashes whatever you are trying to produce in that one project, then I would be checking to see exactly what you have a little over a quarter of the way into the project. The crash suggests there is something there that VS does not like, such as a slightly corrupt clip or the incorrect placement of a filter...
Ken Berry
tjs22655
Posts: 12
Joined: Fri Oct 23, 2020 4:49 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: HP 843 B
processor: Processor Intel Core i7 9700 CPU 3 GHz
ram: 16 GB
Video Card: Intel UHD Graphics 630
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: Webster Gr
Monitor/Display Make & Model: Samsung
Corel programs: Corel VideoStudio Ultimate 2020

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by tjs22655 »

When I play the video it does close the app about 25% of the way in. How do I check to see what the problem is?
User avatar
Ken Berry
Site Admin
Posts: 21313
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2020; PSP 2020; MS3D; ASP 3; DRAW 17
Location: Levin, New Zealand

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by Ken Berry »

First try to play the clips around 25 or 27% in an outside video player such as the free VLC player. If you have applied various filters in that area, remove them one by one to see if that makes a difference when you render. Do the same with anything else around that spot e.g. transitions -- either remove the transition or replace it with another.

You might also want to tell us the Properties of the video around that point. Right click a clip in the timeline and copy all its Properties here or take a screen shot of the Properties box and upload it here as an Attachment. If the video at that point came from a camera, the frame rate could be important as Video Studio does not like the variable frame rates used by some phones. You would need to put the video at that point through a third party video converter such as the free Handbrake and produce a new clip with much the same properties but a fixed frame rate. FYI some common fixed frame rates that VS normally employs include 25 or 50 frames per second (fps) for PAL video and 29.97 or 59.84 fps (or more commonly expressed as 30/60) fps for NTFS video.
Ken Berry
tjs22655
Posts: 12
Joined: Fri Oct 23, 2020 4:49 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: HP 843 B
processor: Processor Intel Core i7 9700 CPU 3 GHz
ram: 16 GB
Video Card: Intel UHD Graphics 630
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: Webster Gr
Monitor/Display Make & Model: Samsung
Corel programs: Corel VideoStudio Ultimate 2020

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by tjs22655 »

I have removed the offending clip and it still crashes. So I decided to repair my VS in Control Panel. When I do, I get this.
Attachments
Screenshot 2020-10-22 123553 Corel.jpg
tjs22655
Posts: 12
Joined: Fri Oct 23, 2020 4:49 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: HP 843 B
processor: Processor Intel Core i7 9700 CPU 3 GHz
ram: 16 GB
Video Card: Intel UHD Graphics 630
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: Webster Gr
Monitor/Display Make & Model: Samsung
Corel programs: Corel VideoStudio Ultimate 2020

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by tjs22655 »

So what do I need to do to "repair" my VS or get updates Thanks.
tletter
Posts: 793
Joined: Thu Jul 16, 2015 12:23 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: i7-3632QM 2.2 GHz
ram: 16GB
Hard_Drive_Capacity: 1TB
Corel programs: X4, X5, X6, X7, X8, X9, X10, 2018, 2019
Location: Canada

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by tletter »

tjs22655 wrote:So what do I need to do to "repair" my VS or get updates
If your installation is corrupt then you could uninstall and reinstall VS2020.

tletter
https://www.youtube.com/user/tletter
tjs22655
Posts: 12
Joined: Fri Oct 23, 2020 4:49 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: HP 843 B
processor: Processor Intel Core i7 9700 CPU 3 GHz
ram: 16 GB
Video Card: Intel UHD Graphics 630
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: Webster Gr
Monitor/Display Make & Model: Samsung
Corel programs: Corel VideoStudio Ultimate 2020

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by tjs22655 »

Well, I bought it from CleverBridge and the download link has expired.
User avatar
Ken Berry
Site Admin
Posts: 21313
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2020; PSP 2020; MS3D; ASP 3; DRAW 17
Location: Levin, New Zealand

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by Ken Berry »

Didn't you keep the installer stub which you would have downloaded from the link that Cleverbridge provided? It would have been called something like VideoStudio_Install.exe. If you still have that on your computer somewhere or on an external hard drive or USB stick drive, then you could run it and it will download the latest build of VS 2020 including all updates.
Ken Berry
tjs22655
Posts: 12
Joined: Fri Oct 23, 2020 4:49 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: HP 843 B
processor: Processor Intel Core i7 9700 CPU 3 GHz
ram: 16 GB
Video Card: Intel UHD Graphics 630
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: Webster Gr
Monitor/Display Make & Model: Samsung
Corel programs: Corel VideoStudio Ultimate 2020

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by tjs22655 »

I do but they say the link has expired.
User avatar
Ken Berry
Site Admin
Posts: 21313
Joined: Fri Dec 10, 2004 9:36 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2020; PSP 2020; MS3D; ASP 3; DRAW 17
Location: Levin, New Zealand

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by Ken Berry »

Who is "they"? And have you tried to use the stub?
Ken Berry
User avatar
lata
Site Admin
Posts: 12243
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX10, 18, 19, 20, PSP, PI, MS3D
Location: UK
Contact:

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by lata »

If you have lost the stub aka web installer then download the trial version.
You will download a small file about 7 mb, run that and inserting your serial number should allow you th download Video Studio 2020.
Otherwise try this link
https://www.videostudiopro.com/en/pages/download/

Note -
We have to uninstall 2020 before we can download the program again.
Regards Trevor
tjs22655
Posts: 12
Joined: Fri Oct 23, 2020 4:49 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: HP 843 B
processor: Processor Intel Core i7 9700 CPU 3 GHz
ram: 16 GB
Video Card: Intel UHD Graphics 630
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: Webster Gr
Monitor/Display Make & Model: Samsung
Corel programs: Corel VideoStudio Ultimate 2020

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by tjs22655 »

Cleverbridge reactivated the link. Downloading it now thanks for your help.
tjs22655
Posts: 12
Joined: Fri Oct 23, 2020 4:49 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit
motherboard: HP 843 B
processor: Processor Intel Core i7 9700 CPU 3 GHz
ram: 16 GB
Video Card: Intel UHD Graphics 630
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: Webster Gr
Monitor/Display Make & Model: Samsung
Corel programs: Corel VideoStudio Ultimate 2020

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by tjs22655 »

I located a clip that was 0.01 secs long. Deleted it and the video rendered! Thanks so much for your help.
User avatar
lata
Site Admin
Posts: 12243
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX10, 18, 19, 20, PSP, PI, MS3D
Location: UK
Contact:

Re: Video Studio Ultimate 2020 Crashed when rendering a project

Post by lata »

Thanks for the update, very strange having a clip so short
as 0.01 seconds I wonder how many frames that is.

We have had reports a few year, so called rogue clips that appeared to be less than one frame, now that's really hard to do, and equally difficult to locate, showed on the timeline as a hairline.
Regards Trevor
Post Reply