silent crash ultimate 2020

Moderator: Ken Berry

Post Reply
FRANCOIS1ER
Posts: 9
Joined: Thu Sep 17, 2020 1:49 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

silent crash ultimate 2020

Post by FRANCOIS1ER »

Gents
hello to all
i have purchased last 2020 Ultimate version 15 days ago but cannot get it to work correctly

i have regular silent crashes , Video Studio just stops after few minutes and closes without any message while i'm editing
or just reading a video on timeline

i have tried many ways to find out where this could come from:

with or without proxies
with or without material acceleration box checked
with or without nvidia CUDA/intel quick sync video
also changing project and using only projects made with 2020 version
have also uninstalled and reinstalled via new dowload on corel site
i have also tried with or without music file mp3
the project preferences are set on same as original rush
AVCHD 1980x1080 25ips

i have a new computer HP OMEN which has no problem : Wind 10 X64 I7-9700F CPU 3GHZ
NVIDIA GEFORCE 1660 TI

i still have also X7 on my computer which works very well and hardly NEVER crashes

may i have , dear Sirs and Madams , your suggestions for help

thanking you

francis from Marseilles France
tletter
Posts: 925
Joined: Thu Jul 16, 2015 12:23 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: i7-3632QM 2.2 GHz
ram: 16GB
Hard_Drive_Capacity: 1TB
Corel programs: X4, X5, X6, X7, X8, X9, X10, 2018, 2019
Location: Canada

Re: silent crash ultimate 2020

Post by tletter »

FRANCOIS1ER wrote:i have regular silent crashes , Video Studio just stops after few minutes and closes without any message while i'm editing
Does it happen with all clips or just AVCHD ones? Are your AVCHD clips variable frame rate? As test, try converting some of the AVCHD clips to MP4 and then let VS match the clip properties and see if the problem persists.

tletter
https://www.youtube.com/user/tletter
FRANCOIS1ER
Posts: 9
Joined: Thu Sep 17, 2020 1:49 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: silent crash ultimate 2020

Post by FRANCOIS1ER »

Hi tletter

thanks for reply
well , only use AVCHD issued fm my Sony Camera
the frame rate of my clips is 25 ips
ok shall try your test
thanks
FRANCOIS1ER
Posts: 9
Joined: Thu Sep 17, 2020 1:49 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: silent crash ultimate 2020

Post by FRANCOIS1ER »

HI

so , yes the test is positiv
VS doesn t shut down anymore
but this would mean that i sd convert all my MTS clips to MP4 before
starting editing !
isn t there another solution to keep my original clips as they are and edit with these
as i do it with other softs such as magix , cyberlink or pinnacle or even corel X7 ?

Francois1er
User avatar
lata
Site Admin
Posts: 12738
Joined: Thu Jan 19, 2012 6:21 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X 0x
processor: 4 10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: CVSX10, 18, 19, 20, PSP, PI, MS3D
Location: UK
Contact:

Re: silent crash ultimate 2020

Post by lata »

Hi
I have a Panasonic 900 series camcorder that records to MTS Pal and have little or no crashes directly associated with these files
I have been working today rendering MTS and have not had a crash using 2020
I do have some problems importing MTS files to the library, I find the process very slow to complete, better to import directly to the timelines.

There was a recommendation by Corel to install k-Lite codec pack if we have problems using HD video.
I do have this installed but cannot say if this codec pack will make any difference.
https://support.corel.com/hc/en-us/sear ... mit=Search

I cannot really suggest anything else as I do not have problems so cannot replicate any crashes.
Maybe re-installing the program may improve things, hmmm

Post Updated
When you installed Video Studio did you first install the Trial version.
After purchase did you uninstall the Trial then install the purchased version or simply activated the trial to the full version.
Regards Trevor
FRANCOIS1ER
Posts: 9
Joined: Thu Sep 17, 2020 1:49 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: silent crash ultimate 2020

Post by FRANCOIS1ER »

Hello IATA

thanks
Ok shall try this codec

regarding your question :
Post Updated
When you installed Video Studio did you first install the Trial version. NO DID NOT intall trial
After purchase did you uninstall the Trial then install the purchased version or simply activated the trial to the full version.

after uninstall the purchased version then reinstalled from dowloaded version .

francois1er
zehavi
Posts: 222
Joined: Tue Jun 06, 2006 6:22 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: Intel[R] Core[TM] i7-8700 CPU 3.20 GHz
ram: 8GB
Hard_Drive_Capacity: 465 GB
Monitor/Display Make & Model: LG
Location: Israel

Re: silent crash ultimate 2020

Post by zehavi »

I am using mp4 files and have lots of silent crashes
FRANCOIS1ER
Posts: 9
Joined: Thu Sep 17, 2020 1:49 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit

Re: silent crash ultimate 2020

Post by FRANCOIS1ER »

hello to all
reverting a few months later
just to say that i got rid of my 'silent crashes' and now my corel 2020 ultimate works well

as IATA said : There was a recommendation by Corel to install k-Lite codec pack if we have problems using HD video.
I do have this installed but cannot say if this codec pack will make any difference.

after installing such codec no more crashes , thanks to him for this !
unless it might be due to last window 10 updates? Who can know?

maybe this can help others.

rgds FRANCOIS1ER
Post Reply