Corel X10 Closes Randomly

Corel X10 Closes Randomly

Postby RobCharles1981 » Thu Jun 25, 2020 12:01 am

So Working on a video Project on Corel X10, the program randomly crashes even if you play your video clip in program or has a senior moment.
I try to re-launch the program but it doesn't load, If I restart the computer, the program will run!

On Checking the Event Viewer log it shows this bellow any ideas on how to fix?

Faulting application name: vstudio.exe, version: 20.5.0.60, time stamp: 0x599334e7
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x2a54
Faulting application start time: 0x01d64a65e1e83ba3
Faulting application path: D:\Program files\Corel\Corel VideoStudio X10\vstudio.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: cf2a41ac-5961-4b68-b84b-8cabaf5a774a
Faulting package full name:
Faulting package-relative application ID:
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Re: Corel X10 Closes Randomly

Postby Ken Berry » Thu Jun 25, 2020 12:06 am

I have no idea why it might be doing this. However, before you reboot the computer, check in Task Manager > Background Processes to see if an element of VS is still running there. If so, right click on it and choose End Task. Then you might be able to restart VS without rebooting.
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Re: Corel X10 Closes Randomly

Postby RobCharles1981 » Thu Jun 25, 2020 12:13 am

Nothing shows in the task manager.....
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Posts: 97
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operating_system: Windows 10
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sound_card: Sound Blaster Z
Hard_Drive_Capacity: 620gig
Monitor/Display Make & Model: Asus
Corel programs: Studio Ultimtate 2020

Re: Corel X10 Closes Randomly

Postby lata » Thu Jun 25, 2020 11:31 am

Hi
There was an issue in launching X10, Corel provided a hot fix
Please read this topic

https://forum.corel.com/viewtopic.php?f=88&t=65289

Let us know if this helps you.
Regards Trevor
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Re: Corel X10 Closes Randomly

Postby RobCharles1981 » Thu Jun 25, 2020 2:13 pm

lata wrote:Hi
There was an issue in launching X10, Corel provided a hot fix
Please read this topic

https://forum.corel.com/viewtopic.php?f=88&t=65289

Let us know if this helps you.



Hiya Lata,

Yes that worked when I spoke to a robot on the Corel Live Chat a few weeks back he sent me that file and the program launched as it should.
But still trying to look into the Ntld.dll problem!
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Posts: 97
Joined: Thu Apr 10, 2014 11:28 pm
Location: Wales
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Msi B450 Gaming Motherboard
processor: AMD Ryzen 2600
ram: 16gig DDR4
Video Card: XFX 390
sound_card: Sound Blaster Z
Hard_Drive_Capacity: 620gig
Monitor/Display Make & Model: Asus
Corel programs: Studio Ultimtate 2020

Re: Corel X10 Closes Randomly

Postby lata » Thu Jun 25, 2020 5:32 pm

Hi
Apologies for the confusion there.
I notice that the Event Viewer shows the Program files on D Drive, I assume that you have installed the program on that drive.
I know we are allowed to do that and the program should run ok, but it always begs the question to whether that may be an issue
I do not understand why some do install to another drive other than C Drive, but then we cannot all be the same.

To be honest the Event Viewer details mean little to me
Although you say the crash is random, can you say what you are doing when the error occurs, what type of files are you importing to the project, video, audio etc.
If you start a new project and use other video files do you get the same error?
I guess I am asking if you think it is the project that may have an issue or the installation of the program.

Post updated
I did a search of the forums for ntdll.dll, and had 80 + hits, some relating to pc having multiple monitors
You should do the search.
Regards Trevor
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