Studio 2020 Crashed

Re: Studio 2020 Crashed

Postby RobCharles1981 » Sat May 09, 2020 11:05 pm

canuck wrote:Does it crash when you launch VS 2020?
If VS 2020 launches Ok, does it then crash when you open a project? If yes, with every project or only a particular project?
Have you created a new project as you were asked by Trevor in an earlier post?


When the project loads and soon as I start to play it back when editing the program will just shut down!
I've not made no new projects.

Thanks
Rob
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Re: Studio 2020 Crashed

Postby canuck » Sun May 10, 2020 12:21 am

with every project or only a particular project?
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sun May 10, 2020 12:24 am

canuck wrote:with every project or only a particular project?


With the latter........
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sun May 10, 2020 11:14 am

tbqh - I never had much trouble with version 10 it did work fine.
But version 2020 is beyond a Joke!
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sun May 10, 2020 4:37 pm

bump!!!
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Re: Studio 2020 Crashed

Postby lata » Sun May 10, 2020 4:42 pm

Hi Rob
A little confused and just catching up on the replies here
I thought you had problems actually starting the program where it froze with the splash screen
I assume you can now launch the program

If you are having problems with a specific project then can you tell us what type of video you are working with although you appear to mention MTS, is this correct.
If you can explain what effects or types of editing you have done then maybe we can pin down just why the program crashes so often.

Video from I-Phones can use a variable frame rate and video studio does not seem to like.

I notice you have AMD, can you deselect the acceleration options as I don’t think VS supports AMD, go to F6 – Performance tab and deselect the hardware acceleration options.
Regards Trevor
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sun May 10, 2020 4:46 pm

lata wrote:Hi Rob
A little confused and just catching up on the replies here
I thought you had problems actually starting the program where it froze with the splash screen
I assume you can now launch the program

If you are having problems with a specific project then can you tell us what type of video you are working with although you appear to mention MTS, is this correct.
If you can explain what effects or types of editing you have done then maybe we can pin down just why the program crashes so often.

Video from I-Phones can use a variable frame rate and video studio does not seem to like.

I notice you have AMD, can you deselect the acceleration options as I don’t think VS supports AMD, go to F6 – Performance tab and deselect the hardware acceleration options.


Hi Trevor

The Program will load along with my project and soon as I touch the program it will just close
I then can't open the program again until I reboot and the same thing happens.

I've decided that this version is no longer fit for purpose and have requested a refund and going back to X10 for the time being.
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Re: Studio 2020 Crashed

Postby lata » Sun May 10, 2020 4:52 pm

Ok
Does this happen with every project you use or is it just one particular project

Can you zip the vsp and attach to your post and we can have a look, wont be able to see your actual MTS but possibility re-link to my files then i should be able to see whats going on, or not
Regards Trevor
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sun May 10, 2020 5:09 pm

Ok here is the file.
Attachments
Oxwich Marsh Walk 2.zip
(32.62 KiB) Downloaded 30 times
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Re: Studio 2020 Crashed

Postby lata » Sun May 10, 2020 6:00 pm

Hi Rob
Your project properties are using DVD 720 x 480 at 29.97 fps and that is NTSC standards I assume your MTS are 10920 x 1080 and using Pal at 25fps
certainly something amiss there?

taken a while but i have re-linked all your MTS to my own files
Also a little concerned with the Audio as they are MP3, if using the Lame codec can cause some problems
I would suggest you remove the 7 audio clips to see if the project plays

Not sure why you have placed all MTS on the overlay track in preference to the top main timeline.?

So far i have not had a crash, but then not linked the audio.

Can you provide the properties of your video files.
Tell us what you are intending to make as your settings / properties seem a little mixed between Ntsc and Pal, HD and SD
Regards Trevor
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Tue Jul 14, 2020 6:53 pm

Hi so since re-purchased the full edition of 2020
Done a clean install of the program and working on a video project I understand there is a Service Pack 3 update?

But running into the same problem where the program randomly closes its driving me nuts.

Here is the error code in event viewer:

Faulting application name: vstudio.exe, version: 23.2.0.587, time stamp: 0x5ee12459
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x1644
Faulting application start time: 0x01d65a048c518fad
Faulting application path: D:\Program files\Corel\Corel VideoStudio 2020\vstudio.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 006c8284-638f-4a4f-8917-40ee815f50d7
Faulting package full name:
Faulting package-relative application ID:



Fault bucket 1757457611311624023, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: vstudio.exe
P2: 23.2.0.587
P3: 5ee12459
P4: StackHash_757d
P5: 10.0.18362.815
P6: b29ecf52
P7: c0000374
P8: PCH_49_FROM_ntdll+0x000000000009CBC4
P9:
P10:
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App report.jpg
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Wed Jul 22, 2020 10:52 pm

Ok

So I've done a Clean Install of Windows 10 And Installed Studio 2020 which seems to work ok. But I think a Windows Update is the cause of the problem.
I spent over 3 hours working on a project and doing "tweaks" the program will just randomly shut down!

Any ideas please?
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Re: Studio 2020 Crashed

Postby Ken Berry » Wed Jul 22, 2020 11:09 pm

No real suggestions about the crashes, but at least it should be a reminder to save your project every few minutes, and perhaps give each -- or every second or third -- save a different name so you don't lose everything with a crash...
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Re: Studio 2020 Crashed

Postby lata » Thu Jul 23, 2020 8:56 am

Hi Rob
My own experience in crashes is that they seem more of a problem when using projects that were first created using earlier versions of Video Studio.
I was using project from X10 and did present more problems than projects created from scratch using 2020.
Unfortunately X10 projects once opened with CVS2020 then saved cannot be opened again using X10.
Most of my projects were using MTS video.
I first started having random silent crash problems using 2018, then 2019 was particularly bad, now CVS 2020
Just simply importing MTS to the library or timelines is much slower than importing similar Mpeg4 clips, although they did address that to some extent.
They should know how to improve things as Pinnacle simply flies when importing MTS, there must be a difference in the way the two programs handle these files, this maybe too difficult for them to change Video Studio, otherwise I am sure they would have done that.
Corel do need to take this issue to hand and get it sorted but appear to be using their resources for Mpeg4 and 4K video types.

Of course silent crashes also affect other formats it is just MTS seems to suffer most.

In my experience I do not think it has anything to do with Windows Updates that is just coincidence.
Just to repeat, projects created as new with 2020 seem easier to work with than projects created with earlier VS versions.
Regards Trevor
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