Studio 2020 Crashed

Studio 2020 Crashed

Postby RobCharles1981 » Fri May 08, 2020 9:39 pm

So I took the plunge to re purchase Video Studio 2020, and cleaned installed the program, and had been editing a video all day today.

Not so long ago now the program randomly closed and can't restart the program.
I checked in the event log for clues and this is what it says any ideas?

Faulting application name: vstudio.exe, version: 23.1.0.481, time stamp: 0x5e7f5648
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x1528
Faulting application start time: 0x01d62577c5c26c03
Faulting application path: D:\Program files\Corel\Corel VideoStudio 2020\vstudio.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ec3b3c03-b467-4868-b9f6-62aedf2a98a5
Faulting package full name:
Faulting package-relative application ID:
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Re: Studio 2020 Crashed

Postby Ken Berry » Fri May 08, 2020 9:54 pm

Have you looked in Task Manager > Background Processes to see if some remains of the program is still running there? If so, right click it and choose End Task.

Other than that, have you rebooted the computer and tried to restart VS?
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Fri May 08, 2020 10:03 pm

Ken Berry wrote:Have you looked in Task Manager > Background Processes to see if some remains of the program is still running there? If so, right click it and choose End Task.

Other than that, have you rebooted the computer and tried to restart VS?


Hi Ken I've checked in TM nothing there. Tried to restart the program and is stuck on the splash screen.
The strange thing is, I know the program will load properly again when restarting my computer!
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Re: Studio 2020 Crashed

Postby Ken Berry » Fri May 08, 2020 10:25 pm

Apart from doing a complete uninstall/reinstall, all I can think of to do would be a reset. This involves going to C:\Users\[Your Name]\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro (x64) and changing the name of the 23.0 folder to 23.0_OLD. Then try to restart VS. If it does restart, it will take some time to rebuild databases etc before it opens fully, so you need to be patient. That can take 2 or 3 minutes normally...
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Fri May 08, 2020 11:18 pm

Ken Berry wrote:Apart from doing a complete uninstall/reinstall, all I can think of to do would be a reset. This involves going to C:\Users\[Your Name]\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro (x64) and changing the name of the 23.0 folder to 23.0_OLD. Then try to restart VS. If it does restart, it will take some time to rebuild databases etc before it opens fully, so you need to be patient. That can take 2 or 3 minutes normally...


Hiya,

Tried the "reset option" then reloaded program and project, the program then closed again!
so doing plan B of re-installing the program - what a nightmare!
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Re: Studio 2020 Crashed

Postby tletter » Sat May 09, 2020 5:14 am

RobCharles1981 wrote:I know the program will load properly again when restarting my computer!

What version of the program are you running? As the program will start after rebooting, have you tried checking for any updates/patches?

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Re: Studio 2020 Crashed

Postby Ken Berry » Sat May 09, 2020 5:20 am

That's a fair enough point tletter. But if he's reinstalling, he will get the latest version of VS from the Corel servers when he uses the installation stub file...
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sat May 09, 2020 8:38 am

Ken Berry wrote:That's a fair enough point tletter. But if he's reinstalling, he will get the latest version of VS from the Corel servers when he uses the installation stub file...


That's Correct!
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sat May 09, 2020 11:14 am

Still randomly closes even when you play your video project back!!!!
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Corel programs: Studio Ultimtate 2020

Re: Studio 2020 Crashed

Postby lata » Sat May 09, 2020 5:02 pm

Hi Rob
Just a thought---- Did you install the program to the default location on the C Drive
Although we can install to another drive which should work without problems I would always recommend installing to the C Drive.
Can you give details of your project, what type of files are you using?
For example phone video using a variable frame rate always seems to upset Video Studio
If you were to create a project using the programs library samples do you have crash issues.
Regards Trevor
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sat May 09, 2020 6:17 pm

lata wrote:Hi Rob
Just a thought---- Did you install the program to the default location on the C Drive
Although we can install to another drive which should work without problems I would always recommend installing to the C Drive.
Can you give details of your project, what type of files are you using?
For example phone video using a variable frame rate always seems to upset Video Studio
If you were to create a project using the programs library samples do you have crash issues.


Hiya

I installed to my "D" Drive where I store my Programs my Drive C is my O/S
The files are .mts files

Ile do another clean install and put the program on Drive C and see what happens.
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Re: Studio 2020 Crashed

Postby lata » Sat May 09, 2020 7:02 pm

Hi Rob

Clutching at straws, can you disconnect your internet then try to run the program.
Regards Trevor
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sat May 09, 2020 7:20 pm

lata wrote:Hi Rob

Clutching at straws, can you disconnect your internet then try to run the program.


Nope still doing it!
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Re: Studio 2020 Crashed

Postby RobCharles1981 » Sat May 09, 2020 10:49 pm

Anyone!
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Re: Studio 2020 Crashed

Postby canuck » Sat May 09, 2020 10:57 pm

Does it crash when you launch VS 2020?
If VS 2020 launches Ok, does it then crash when you open a project? If yes, with every project or only a particular project?
Have you created a new project as you were asked by Trevor in an earlier post?
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