DON’T BUY STUDIO 2019 ULTIMATE

[grayfox]

[youtube][/youtube]

My advice to anyone is DO NOT BUY STUDIO 2019 Ultimate it doesn’t work and Corel are not interested in customer complaints apart from admitting they are aware of the problem which they have not fixed since I purchased the program in June.
I have asked now on two occasions for a full refund and they are totally ignoring me, not even replying.
I have gone back to 9.5 which works Ok, but I am very disappointed with this company’s attitude.
Graham

[tletter]

My advice to anyone is DO NOT BUY STUDIO 2019 Ultimate it doesn’t work

Please expand on what doesn't work for you. In my case, I bought VS2019 early on but couldn't deal with the issues that it had at that time and returned to using VS2018. However, VS2018 has stability issues that result in unresponsiveness and silent crashes, and as well it can't reliably render 4K videos without crashing. Hence I've reverted to X10 which has fewer issues than either VS2018 or VS2019. Unless Corel addresses the stability and performance issues in VS2020, I'll be exploring alternative NLEs.

tletter
https://www.youtube.com/user/tletter

[grayfox]

If I drop video on the timeline which I know to be good and try to play it from the timeline, it crashes after a few minutes, the screen doesn’t freeze it just just goes black.
If I try to add a transition and then delete it, it crashes.
If I try to output the video as an MP4 file it crashes.
It has even crashed while the project was loading.
When Corel accessed my computer it crashed just the same when they tried it.
They have just dropped it to £22 so that’s got to tell you something.
My Studio 9.5 Ultimate has none of these failures.

[canuck]

I do not experience any of the problems you are having with C2019.

[Pepi]

@grayfox

I fully agree, I have seen the same problem with Corel that they seems to not respect user's voices. But at the same time I know that some others have a different experience. How they have done it, I have no idea. e.g. I have reported simple text error on one window when you try to generate a video file with already existing file name. In my mind it should not ask "Do you want to replace the profile?", but "..file". And they promised to get this fixed already to version VS2018

But before I start complaining the company from such a basic behaviour, I personally would like try to verify it is not my computer which is causing the issue. What about the GPU and its drivers, could that be the reason? And did Corel ever share you any explanations for that?

[lata]

Hi
I do not seem to have a problem using 2018 or 2019
I render a video and see a message that “the file has been rendered successfully”
When I click ok I see the file name change adding a _01 etc
I can then render again to the new file.
If I remove the _01 then I see a message that the video already exists “ do you want to replace the profile”
I have the choice of OK or Cancel, choosing Cancel allows me to change the file name.

At no time does the program overwrite an existing file without some notification
At least that’s what I experience

I agree that the wording could be File instead of Profile but that does not affect the function of render.

Dont Panic

[asik1]

Trevor, pepi just point to the symptom, if Corel failed to correct a typo, in few versions, how one can expect it will correct much more significant issues.

[lata]

I am sure Corel are working on the more significant issues and will get around to the typos when they have the time.
The point is it does not affect the function of rendering. There are other more confusing typos within the program.

Not a big deal

[weaver]

The question is: are they able to overcome on those problems? They started with the VS2018 and the next version was even worse. Instead to fix the known problems with the VS2018 they introduced a fully new concept in VS2019 and this can be very dangerous. The problems are multiplicated, the background environment instable - (they try to support all OS from W7), and they have definitively limited resources (and time).

[asik1]

Some of the issues are based/related to the OS, as 7 is practically dead the next VS will have to be 10 only.

[lata]

I have brought Corels attention to the post by Pepi

viewtopic.php?f=1&p=372410#p372405

Pepi
I assume the "promise" from Corel came after you submitted a complaint and received a ticket
Do you have that ticket reference number.

[weaver]

Some of the issues are based/related to the OS, as 7 is practically dead the next VS will have to be 10 only.

They have many issues, few of them even internal. One of their last statement was, that during the update the user have to delete the old version as it may be in conflict with a new version ( but one cannot install the new version when the old one is not on the system).
Here in this forum there are many members who run several versions on the same computer without a single problem ( i belong also to this group) and we also see the the brandnew installation of the latest VS also has a problem. I.e. Corel lost completely the control what is going on with their new versions.

[Pepi]

@lata
I drop a PM for you.

But this is very much like @asik1 nailed. Each and every developer company, no matter of size of the company, should be able to catch the "low-hanging fruits" from the feedback channels. And simple typos are definately those. If Corel's incident management system does not support that, then it would be much more harder to reach.

You are also very right, typos are not breaking the system, but that was more like an example for this topic.

[rwernyei]

Definitely