Unable to use program

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Tezza
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Corel programs: VideoStudio X10 Ultimate & 2021 Ultimate
Location: Perth Australia

Unable to use program

Post by Tezza »

I downloaded Video Studio 2021 Ultimate a few days ago but when I open the program I am unable to use it and I soon as I move the Mouse the program shuts down. I did another download but I am having the same problem. I did report it to Core Support but have not heard back from them. This was a good few days ago.
gajanpriya
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Re: Unable to use program

Post by gajanpriya »

Yes, this seems to be an issue with VideoStudio 2021. Program shutsdown in few minutes. Corel Support has been contacted but of no help
Tezza
Posts: 30
Joined: Thu Oct 08, 2015 12:13 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: H55M-USB3
ram: 8GB
Hard_Drive_Capacity: 4000GB
Monitor/Display Make & Model: Samsung SyncMaster SA300
Corel programs: VideoStudio X10 Ultimate & 2021 Ultimate
Location: Perth Australia

Re: Unable to use program

Post by Tezza »

Why does Corel Support not answer to a problem. They want you to purchase their program but there is no support.
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lata
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Re: Unable to use program

Post by lata »

Tezza

Another user having similar issues, I replied earlier today
https://forum.corel.com/viewtopic.php?p=390754#p390754

I have been in touch with Corel Support and received a message regarding the New Blue filters that may attribute to this problem
Installing the Main Program only should NOT install these files, but should they exist can you go to...........

C:\Program Files\NewBlueFX\uninstallers

I see 18 files, 11 being named Uninstall*********
If these files exist can you run those Uninstall files, one at a time.
This will remove the New Blue from the FX library

From what I can see these files are 2021 only and should not affect other versions of VS
Regards Trevor
Tezza
Posts: 30
Joined: Thu Oct 08, 2015 12:13 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: H55M-USB3
ram: 8GB
Hard_Drive_Capacity: 4000GB
Monitor/Display Make & Model: Samsung SyncMaster SA300
Corel programs: VideoStudio X10 Ultimate & 2021 Ultimate
Location: Perth Australia

Re: Unable to use program

Post by Tezza »

Hi Trevor only found five files which I ran and uninstalled but I still have the same problem. I do not know why Corel Support has not yet contacted me.
Regards Tezza
gajanpriya
Posts: 16
Joined: Wed Nov 17, 2021 12:35 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Hard_Drive_Capacity: 2TB
Corel programs: Paintshop Pro, VideoStudio, After Shot

Re: Unable to use program

Post by gajanpriya »

Tezza wrote:
Fri Nov 26, 2021 12:44 pm
Hi Trevor only found five files which I ran and uninstalled but I still have the same problem. I do not know why Corel Support has not yet contacted me.
Regards Tezza
Run the cleanup 2021 tool (found in first topic of this forum), then reinstall 2021 again. However do not launch the video studio at this point. Go to New Blue uninstall folder and you should see a uninstall associated with VideoStudio. Run that uninstaller and then launch the program.

Also I would unselct installing Bonus features for now and then install it after ensuring program works (I am still having issues with that)
Tezza
Posts: 30
Joined: Thu Oct 08, 2015 12:13 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: H55M-USB3
ram: 8GB
Hard_Drive_Capacity: 4000GB
Monitor/Display Make & Model: Samsung SyncMaster SA300
Corel programs: VideoStudio X10 Ultimate & 2021 Ultimate
Location: Perth Australia

Re: Unable to use program

Post by Tezza »

Used the cleanup tool then reinstalled program without the Bonus Content found one one uninstall file which I ran. Program will not open now.
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