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Convert image to RGB 16bits/channel not working

Corel Paint Shop Pro

Moderator: Kathy_9

Convert image to RGB 16bits/channel not working

Postby CloudyBright » Wed Oct 17, 2018 3:36 am

File> Preferences> General Program Preferences> Auto Action> Converts Image to RGB 16bits/channel "Always"
This setting does not work. I click on the "Always" button, click OK and it closes - when I double check the setting i find that it had reverted back to "Prompt'.
Is this a bug or why can't I convert photos to 16bit?
CloudyBright
 
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Re: Convert image to RGB 16bits/channel not working

Postby Kathy_9 » Wed Oct 17, 2018 4:08 pm

Which version of PSP are you using?
Using PSP2019 version 21.1.0.22; X4 thru PSP2018 & PhotoMirage

http://www.flickr.com/photos/37153430@N03/
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Re: Convert image to RGB 16bits/channel not working

Postby CloudyBright » Thu Oct 18, 2018 3:22 am

Kathy_9 wrote:Which version of PSP are you using?

PSP 2019
CloudyBright
 
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Re: Convert image to RGB 16bits/channel not working

Postby Kathy_9 » Fri Oct 19, 2018 1:06 am

I've never changed any of the auto action settings but I just tested this is 2019, 2018 and X9 and I can confirm your findings that the changes don't stick.

You can submit a ticket with Corel at the following link.

https://www.corel.com/en/contact-us/index.html
Using PSP2019 version 21.1.0.22; X4 thru PSP2018 & PhotoMirage

http://www.flickr.com/photos/37153430@N03/
Kathy_9
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Posts: 2100
Joined: Tue Nov 30, 2010 12:44 am
Location: USA
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI 2A9C
processor: 2.80 gigahertz Intel Core i7 860
ram: 8GB
Video Card: NVIDIA GeForce GT 220
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: HP 2010i 20" HD Ready LCD
Corel programs: PSPX4 ~2019; DrawX5; Painter 2018-19

Re: Convert image to RGB 16bits/channel not working

Postby CloudyBright » Fri Oct 19, 2018 3:09 am

Thank you.
Ticket submitted 10/18/2018
CloudyBright
 
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Re: Convert image to RGB 16bits/channel not working

Postby CloudyBright » Sat Oct 20, 2018 2:24 pm

10/20/2018
Corel tech responded that they were able to duplicate this problem and are forwarding it to their Level 2 for further troublehooting.
CloudyBright
 
Posts: 8
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operating_system: Windows 7 Professional
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Re: Convert image to RGB 16bits/channel not working

Postby Kathy_9 » Sat Oct 20, 2018 2:31 pm

Thanks for reporting back.
Using PSP2019 version 21.1.0.22; X4 thru PSP2018 & PhotoMirage

http://www.flickr.com/photos/37153430@N03/
Kathy_9
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Posts: 2100
Joined: Tue Nov 30, 2010 12:44 am
Location: USA
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI 2A9C
processor: 2.80 gigahertz Intel Core i7 860
ram: 8GB
Video Card: NVIDIA GeForce GT 220
sound_card: NVIDIA High Definition Audio
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: HP 2010i 20" HD Ready LCD
Corel programs: PSPX4 ~2019; DrawX5; Painter 2018-19

Re: Convert image to RGB 16bits/channel not working

Postby LeviFiction » Sat Oct 20, 2018 3:01 pm

If you're interested I have a workaround for you. It requires use of the registry editor.

1) Close PSP
2) open regedit
3) Go to Computer\HKEY_CURRENT_USER\Software\Corel\PaintShop Pro\X11\General\Fixups
4) Find "IncreaseColorsTo16Bit
5) Change the value to 0 for "Always"

PSP should now show "Always" in the preferences dialog.
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Re: Convert image to RGB 16bits/channel not working

Postby CloudyBright » Fri Nov 09, 2018 7:04 pm

Corel's tech support response was to select: Image > Increase Color Depth
That works on a one-by-one basis.

And thanks to LeviFiction for a registry edit work-around which I will probably do when I have a little free time on my hands.
CloudyBright
 
Posts: 8
Joined: Wed Oct 03, 2018 2:36 pm
operating_system: Windows 7 Professional
System_Drive: C
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Corel programs: PSP9 - PSP2019 - Corel Draw


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