Perfectly Clear - Access Violation

[ellington]

Have been waiting since 7am this morning for a remote session with Corel support. This has now been moved to Wednesday at 7am so I still none the wiser. Will see what happens then.

[hdrabkin]

This worked for me once and I have no idea why. I have 64 and 32 bit versions of psp2019. I have the PC plugin pathway entered in 64, but not 32 bit version. So for the heck of it, I started 32 bit version; as expected, PC doesn't show up as a plugin. I then closed the program.
Opened 64bit and loaded a photo. I could then get the PC plugin to load and work! Multiple times. !! ??? Why? But NOT complaining. BUT THEN...

So a few days later, I cannot load plugin again in 64bit version; get notice that plugin cannot be found or needs to be reinstalled.

[ellington]

Still waiting for something coming back from Corel Support, Gone to next level now.

[ellington]

Unfortunately still awaiting a response. The problem is still there. 3 or 4 photos with perfectly clear and the access violation.

[dssimmet]

Has anyone been able to get a resolution on this problem? I loaded PSP 2019 Ultimate in January. I have the same issue as everyone else. Perfectly Clear works for 3 - 5 pictures then I get the error. I am currently going back and forth with support, but no resolution at this time.

Dave

[ellington]

Hi dssimmet,
I have been waiting for a considerable time for a solution. I received an email from support saying that the problem had been fixed already and I was to delete Perfectly Clear and reinstall from a link I was sent. Unfortunately having tried it on my PC and my wife's PC, there is no difference so its back to support. Just thought I would let you know.

ellington