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Perfectly Clear - Access Violation

Corel Paint Shop Pro

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Re: Perfectly Clear - Access Violation

Postby ellington » Mon Oct 22, 2018 1:09 pm

Have been waiting since 7am this morning for a remote session with Corel support. This has now been moved to Wednesday at 7am so I still none the wiser. Will see what happens then.
ellington
 
Posts: 22
Joined: Tue Aug 25, 2015 8:19 am
Location: North East England
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASRock N7AD-SLI
processor: 2.40 gigahertz Intel Core2 Quad
ram: 4GB
Video Card: NVIDIA GeForce 9800 GT
sound_card: On motherboard
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: Iiyama PL2202W [Monitor]
Corel programs: PSP X6 X7 X9 PSP 2019 Video Studio 11

Re: Perfectly Clear - Access Violation

Postby hdrabkin » Thu Nov 01, 2018 5:40 pm

This worked for me once and I have no idea why. I have 64 and 32 bit versions of psp2019. I have the PC plugin pathway entered in 64, but not 32 bit version. So for the heck of it, I started 32 bit version; as expected, PC doesn't show up as a plugin. I then closed the program.
Opened 64bit and loaded a photo. I could then get the PC plugin to load and work! Multiple times. !! ??? Why? But NOT complaining. BUT THEN...

So a few days later, I cannot load plugin again in 64bit version; get notice that plugin cannot be found or needs to be reinstalled.
hdrabkin
 
Posts: 9
Joined: Sat Sep 03, 2016 1:18 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Corel programs: Paintshop Pro x9, Aftershot Pr

Re: Perfectly Clear - Access Violation

Postby ellington » Tue Nov 06, 2018 6:59 am

Still waiting for something coming back from Corel Support, Gone to next level now.
ellington
 
Posts: 22
Joined: Tue Aug 25, 2015 8:19 am
Location: North East England
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASRock N7AD-SLI
processor: 2.40 gigahertz Intel Core2 Quad
ram: 4GB
Video Card: NVIDIA GeForce 9800 GT
sound_card: On motherboard
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: Iiyama PL2202W [Monitor]
Corel programs: PSP X6 X7 X9 PSP 2019 Video Studio 11

Re: Perfectly Clear - Access Violation

Postby ellington » Mon Nov 19, 2018 2:54 pm

Unfortunately still awaiting a response. The problem is still there. 3 or 4 photos with perfectly clear and the access violation.
ellington
 
Posts: 22
Joined: Tue Aug 25, 2015 8:19 am
Location: North East England
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASRock N7AD-SLI
processor: 2.40 gigahertz Intel Core2 Quad
ram: 4GB
Video Card: NVIDIA GeForce 9800 GT
sound_card: On motherboard
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: Iiyama PL2202W [Monitor]
Corel programs: PSP X6 X7 X9 PSP 2019 Video Studio 11

Re: Perfectly Clear - Access Violation

Postby dssimmet » Thu Feb 07, 2019 6:55 pm

Has anyone been able to get a resolution on this problem? I loaded PSP 2019 Ultimate in January. I have the same issue as everyone else. Perfectly Clear works for 3 - 5 pictures then I get the error. I am currently going back and forth with support, but no resolution at this time.

Dave
dssimmet
 
Posts: 1
Joined: Thu Feb 07, 2019 3:27 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
ram: 8 GB
Hard_Drive_Capacity: 100 GB
Corel programs: Paintshop Pro 2019 Ultimate

Re: Perfectly Clear - Access Violation

Postby ellington » Thu Feb 14, 2019 7:49 am

Hi dssimmet,
I have been waiting for a considerable time for a solution. I received an email from support saying that the problem had been fixed already and I was to delete Perfectly Clear and reinstall from a link I was sent. Unfortunately having tried it on my PC and my wife's PC, there is no difference so its back to support. Just thought I would let you know.

ellington
ellington
 
Posts: 22
Joined: Tue Aug 25, 2015 8:19 am
Location: North East England
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASRock N7AD-SLI
processor: 2.40 gigahertz Intel Core2 Quad
ram: 4GB
Video Card: NVIDIA GeForce 9800 GT
sound_card: On motherboard
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: Iiyama PL2202W [Monitor]
Corel programs: PSP X6 X7 X9 PSP 2019 Video Studio 11

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