NEW! PaintShop Pro 2019

PicToPainting with Paint Shop pro 2019

Corel Paint Shop Pro

Moderator: Kathy_9

Re: PicToPainting with Paint Shop pro 2019

Postby Erndog » Thu Nov 01, 2018 12:55 pm

With help from Corel engineering staff after I raised a ticket - it turns out that your processor must be at least 3.4ghz. I replaced my 2.4 ghz with a 3.6 ghz CPU and it runs fine now. Unfortunately there is no 3.4 or above for my laptop.
The member who advised pic to paint was functioning on Win 7 most likely has the faster processor.
So it seems that having upgrade from Win 7 to Win 10 may not have been a necessary expence.
Erndog
 
Posts: 2
Joined: Fri Aug 24, 2018 10:36 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit

Re: PicToPainting with Paint Shop pro 2019

Postby Erndog » Thu Nov 01, 2018 1:07 pm

Another issue I found is that since upgrading from Win 7 to Win 10 both PSP X9 ultimate and 2019 ultimate are slow. When I was running X9 on Win 7 - no probs. Seems that Win 10 is slowing it all down even thogh I have upgrade to a faster cpu. So it is a Microsoft issue in regard to how fast PSP Runs. I find that my tool selections take time to load where in Win 7 they were almost instantaneous.
Erndog
 
Posts: 2
Joined: Fri Aug 24, 2018 10:36 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit

Re: PicToPainting with Paint Shop pro 2019

Postby lata » Thu Nov 01, 2018 1:21 pm

Hi
I have a Lenovo laptop 64 bit i3-2310m @ 2.10Ghz 8 gb ram
P to P works on that, very slow to use but does work

Then I have a desktop PC details to the right
P in P opens but does not show any image, although I did install the trial and for some reason P-in P worked ok

Now I have installed PSP 2019 and back to square 1
Of course it may be my environment and maybe a different issue.
But the point is it works slow it may be but does run on a 2.10Ghz
Regards Trevor
User avatar
lata
Site Admin
 
Posts: 10911
Joined: Thu Jan 19, 2012 6:21 am
Location: UK
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D

Re: PicToPainting with Paint Shop pro 2019

Postby IMadeThis_88 » Mon Nov 05, 2018 10:04 am

Erndog wrote:With help from Corel engineering staff after I raised a ticket - it turns out that your processor must be at least 3.4ghz. I replaced my 2.4 ghz with a 3.6 ghz CPU and it runs fine now. Unfortunately there is no 3.4 or above for my laptop.
The member who advised pic to paint was functioning on Win 7 most likely has the faster processor.
So it seems that having upgrade from Win 7 to Win 10 may not have been a necessary expence.


If I was ever to get a response from an "engineer" like this I do believe I would ask to have that person relieved from ever speaking with the public! With this absurd statement posted it would mean to an non computer savvy individual that a $2100 16 Core™ i9-7960X X-Series Processor, 2.8 GHz w/ 22.5MB Cache would be incapable of running P2P. A processor is so much more than its stated GHz, and your total system build/resources have a say in what can/cannot be run as well.

I would more likely believe that due to the complexities of systems and their code/architecture that the program conflict is deeper than "It needs to be X.xGHz to function". I really hope that there wasn't a huge number of people out there that ran and purchased a GHz compliant processor based on that statement. There are numerous individuals that have more than sufficient systems to run this P2P plugin that are experiencing these same issues as the OP, I am one of them. Trust me that I meet/exceed ALL of Corel's POSTED system requirements and would hope that Corel would be above saying "It's your computer" when clearly it is not. My system runs much more processor intensive programs easily, PSP 2019 rarely will exceed 20% CPU usage, so a plugin is no issue.

These are the types of issues that patch or updates resolve, not purchasing new hardware. An excellent software company will acknowledge an issue and state they are working on a fix to their customers. Bugs occur in software ALL the time, this version is relatively new and one would hope that they are working on an update which will correct this glitch. One of the downsides to having the latest software unfortunately, only time will tell...... If they don't in a timely fashion then I personally wont have to worry about purchasing the next version.
IMadeThis_88
 
Posts: 1
Joined: Mon Nov 05, 2018 8:43 am
operating_system: Windows 10
System_Drive: N
32bit or 64bit: 64 Bit
ram: 12GB
Video Card: GTX 1050 Ti

Re: PicToPainting with Paint Shop pro 2019

Postby bruce1951 » Mon Nov 05, 2018 10:59 pm

A similar but unrelated story. I had issues with a poplar plugin. (Topaz). I contacted the company and was told my computer was the issue. They told me how to do a hardware upgrade. Well their 'upgrade' simply couldn't be done to a laptop. They insisted. With all the evidence in the world they still insisted it was a computer issue. Yet some weeks later after many many other complaints by other users they quietly released an update. Surprise surprise it now worked on 'other' computers.

The moral of my story is to never believe ill informed customer support people.
Corel, and others, need to be very very careful with what their support staff say to customers.

bruce
bruce1951
 
Posts: 164
Joined: Sun Dec 31, 2017 2:39 am
Location: Australia
operating_system: Windows 8.1
System_Drive: C
32bit or 64bit: 64 Bit
ram: 8gb

Re: PicToPainting with Paint Shop pro 2019

Postby astalvey » Tue Nov 06, 2018 4:12 am

I just purchased and installed PaintShop Pro 2019 Ultimate and have the same problem where Pic-to-Painting just "spins" and hangs when I try to edit an image. As shown in the screenshot at the start of this discussion when Pic-to-Painting is launched it initially shows (for me and others reporting the problem) a blank (black) screen instead of showing the image that is to be edited (as it should). That indicates to me that Pic-to-Painting is hanging up because it simply can't identify (it does not see) the image it is supposed to be editing. Thus, it just sits there forever with the spinning circle since there is no image attached to it.

On 11/4/18 I reported the problem with the following problem description:
I purchased and installed PaintShop Pro 2019 Ultimate along with Pic-to-Painting. My problem is when I launch Pic-to-Painting within PaintShop Pro (whether the 32-bit or 64-bit edition) and choose any Paint Style or Strength (even "Low" strength) and click on either "Preview Style" or "Send and Close," Pic-to-Painting never finishes processing the image--even if I let it run all night. It just stays there with the spinning circle and I have to manually close it via the Task Manager.

Corel Support replied with the following:
"Please try to create a test Windows user account with admin rights and try to reinstall the program there. Here is how you create a new windows user account: kb.iu.edu/d/arnd"

I responded with a link to this discussion . . . and stated that since this is a known issue my creating a Windows test account does not appear to be an appropriate solution. Corel needs to simply fix the problem with a future update to the Pic-to-Painting plug-in so it works for everyone without us having to jump through hoops on our end. If any of you hear or learn of anything that might work, please let me know. I even tried uninstalling and re-installing the plug-in using the "Run as administrator" option, yet that didn't help one bit.

11/6/18 UPDATE: Corel Support responded with:
"It turns out that this is a known issue and is currently being investigated on by our Engineering team."


I sent Corel Support a WinAudit file and an Msinfo32 report to help them in their investigation of the cause of the issue.
Last edited by astalvey on Wed Nov 07, 2018 12:14 am, edited 1 time in total.
astalvey
 
Posts: 1
Joined: Tue Nov 06, 2018 1:46 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel 100 Series C230 Series Chipset Family
processor: 6th Gen Intel Core i7-6700HQ Processor Quad
ram: 16 GB
Video Card: VIDIA GeForce GTX 950M 4GB Discrete Graphics
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 GB
Monitor/Display Make & Model: HP Envy 17t Laptop
Corel programs: PaintShop Pro 2019 Ultimate

Re: PicToPainting with Paint Shop pro 2019

Postby yupus » Tue Nov 06, 2018 3:51 pm

Just updated to 21.1.0.22 and still doesn't work
yupus
 
Posts: 21
Joined: Sun Aug 25, 2013 4:34 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
processor: i7 860
ram: 12GB
Video Card: Nvidia GTX 260
Monitor/Display Make & Model: LG Ultrawide
Corel programs: PSP

Re: PicToPainting with Paint Shop pro 2019

Postby MAS » Sat Nov 17, 2018 9:30 pm

I just purchased and installed PaintShop Pro 2019 Ultimate all works fine Except Pic to Painting... it will render the painting but the screen is improperly formatted and the
"save and send" button does not display (1366 X 768) a screen shot attached. Running latest W10 64 bit - Reinstalled ALL several times ...Any suggestions, thank you in advance.
Attachments
resized screenshot.jpg
MAS
 
Posts: 3
Joined: Sat Nov 17, 2018 8:53 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit

Re: PicToPainting with Paint Shop pro 2019

Postby hartpaul » Sun Nov 18, 2018 1:01 am

MAS this was posted before. It occurs on smaller screens, and you can still access by using the Tab key once after Reset is highlighted and then the Enter key.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 1809 Build 17763.615
hartpaul
Advisor
 
Posts: 2545
Joined: Tue Mar 20, 2012 3:38 pm
Location: Australia
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: AsusTex P7P55D
processor: IntelCore I 5 2.67 Ghz
ram: 8 Gb
Video Card: Nvidia GeForce GTX 460
sound_card: Nvidia High Definition Audio
Hard_Drive_Capacity: 1000 Gb
Monitor/Display Make & Model: AOC
Corel programs: PSP8,X2 to X9,2018,2019

Re: PicToPainting with Paint Shop pro 2019

Postby LeviFiction » Sun Nov 18, 2018 3:27 am

I bet someone with the skills could edit the UI to fit with smaller screens. The plugin uses HTML, CSS, and JS to create the interface. And it's all readily editable.

EDIT: I Was right, you can edit it and get it to work.
LeviFiction
Advisor
 
Posts: 5410
Joined: Thu Oct 02, 2008 1:07 pm
Location: USA
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Corel programs: PSP: 8, 9, X, XI, X2, X8,X9, 2018, 2019

Re: PicToPainting with Paint Shop pro 2019

Postby MAS » Sun Nov 18, 2018 4:09 am

Thank you very much, I did search for a resolution prior to posting but found nothing & opened a ticket with Corel.
Thank you again for taking the time to respond!!!
MAS
 
Posts: 3
Joined: Sat Nov 17, 2018 8:53 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit

Re: PicToPainting with Paint Shop pro 2019

Postby LeviFiction » Sun Nov 18, 2018 9:32 am

Okay - here is a 22 minute long video. Hopefully it helps. At the very least it should show how easy it is to edit the screen size.

https://youtu.be/AFfGqPQSMuE
LeviFiction
Advisor
 
Posts: 5410
Joined: Thu Oct 02, 2008 1:07 pm
Location: USA
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Corel programs: PSP: 8, 9, X, XI, X2, X8,X9, 2018, 2019

Re: PicToPainting with Paint Shop pro 2019

Postby hartpaul » Sun Nov 18, 2018 1:59 pm

Which begs the question , why did Corel not test or its beta testers test on laptops or smaller screens when this would have become obvious.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 1809 Build 17763.615
hartpaul
Advisor
 
Posts: 2545
Joined: Tue Mar 20, 2012 3:38 pm
Location: Australia
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: AsusTex P7P55D
processor: IntelCore I 5 2.67 Ghz
ram: 8 Gb
Video Card: Nvidia GeForce GTX 460
sound_card: Nvidia High Definition Audio
Hard_Drive_Capacity: 1000 Gb
Monitor/Display Make & Model: AOC
Corel programs: PSP8,X2 to X9,2018,2019

Re: PicToPainting with Paint Shop pro 2019

Postby MAS » Sun Nov 18, 2018 5:06 pm

LeviFiction wrote:Okay - here is a 22 minute long video. Hopefully it helps. At the very least it should show how easy it is to edit the screen size.

https://youtu.be/AFfGqPQSMuE



Excellent Video, Thanks!
MAS
 
Posts: 3
Joined: Sat Nov 17, 2018 8:53 pm
operating_system: Windows 10
System_Drive: D
32bit or 64bit: 64 Bit

Re: PicToPainting with Paint Shop pro 2019

Postby ehume » Sun Nov 18, 2018 6:01 pm

LeviFiction wrote:Okay - here is a 22 minute long video. Hopefully it helps. At the very least it should show how easy it is to edit the screen size.

https://youtu.be/AFfGqPQSMuE

A very instructive video (and I usually do not waste time with them). I especially liked seeing how you found the settings and experimented with them -- a lot of learning there, too. Finally, I'm glad you mentioned Visual Studio Code. It looks to be an even better code editor than Notepad++, which makes it very good indeed.

So thanks for everything.
Had PS3, PSP3; Installed: PSP-4.12, 5.03, 6.02, 7.04 (liked it a lot & used it for years), 9.00, 10, 11, x4, x6, x7, x8, x9; now using PSPx10 (PSP 2018; version 20.2.0.1 x64) on Win 10-64; rejected PSP 2019.
User avatar
ehume
 
Posts: 478
Joined: Tue Sep 18, 2012 2:05 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte GA-Z87X-UD4H
processor: i7 4770k
ram: 16GB
Video Card: Intel HD4600
sound_card: no_sound_card
Hard_Drive_Capacity: 512GB+4TB
Monitor/Display Make & Model: Acer KN242HYL
Corel programs: PSP 2018 32b & 64b, AS3 64b, PE5 64b

PreviousNext

Return to Paint Shop Pro

Who is online

Users browsing this forum: No registered users and 18 guests