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VS 2018 and 2019 Freeze Up Immeaditley

VS 2018 and 2019 Freeze Up Immeaditley

Postby jimswinder » Wed Mar 13, 2019 7:49 pm

Been using Video Studio 2018 for awhile now but this past week it has become extremely slow and freezes up as soon as I open it and try to click on something. Tried upgrading to 2019 but same problem.
Editing a wedding video and I had two different cameras, so one video is in .MTS format and the other I converted to an .avi format.
When I try to click on the .avi video in the Overlay Track, the whole software just freezes up.
I have a newer computer (self built) that I think has the minimum requirements for VS 2018 (see attached pic)
Running Windows 10 with all the latest updates.


Any thoughts?
Windows Updates perhaps?
Attachments
computer specs.jpg
jimswinder
jimswinder
 
Posts: 69
Joined: Fri Aug 04, 2006 3:12 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MS-7a59
processor: IntelR CoreTM i7-7700K CPU 4.20GHz
ram: 16.0 GB
Video Card: NVIDIA GeForce GTX 1050 Ti
sound_card: NVIDIA AVermedia C727 PCle HD Capture Device
Hard_Drive_Capacity: 5640 GB
Monitor/Display Make & Model: 2 Samsung T24C550
Corel programs: Video Studio 2018

Re: VS 2018 and 2019 Freeze Up Immeaditley

Postby lata » Wed Mar 13, 2019 8:04 pm

Hi Jim

I would suspect the AVI videos
AVI is just a wrapper containing the video stream / codec
There are loads of different codecs some VideoStudio will like and others video studio will struggle using.
What happens if you start a new project and only use MTS files
Oh you may also need to remove the AVI from the library.

Why did you feel the need to convert the video to Avi and what were the original format.
You are best to use 2018 to test your video files as 2019 has its own problems.
Regards Trevor
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lata
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Posts: 10934
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Location: UK
operating_system: Windows 10
System_Drive: C
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motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D

Re: VS 2018 and 2019 Freeze Up Immeaditley

Postby jimswinder » Wed Mar 13, 2019 8:12 pm

Original format was Apple .mov...as the that was what the church had an Apple Computer which their cameras fed in to...
the .mov file would not even go into the Overlay Track.

So right after I posted , I started converting the .mov file to an .mts file to see if that helps

Converted it to .avi because I thought that was a more universal file format.
jimswinder
jimswinder
 
Posts: 69
Joined: Fri Aug 04, 2006 3:12 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MS-7a59
processor: IntelR CoreTM i7-7700K CPU 4.20GHz
ram: 16.0 GB
Video Card: NVIDIA GeForce GTX 1050 Ti
sound_card: NVIDIA AVermedia C727 PCle HD Capture Device
Hard_Drive_Capacity: 5640 GB
Monitor/Display Make & Model: 2 Samsung T24C550
Corel programs: Video Studio 2018

Re: VS 2018 and 2019 Freeze Up Immeaditley

Postby jimswinder » Thu Mar 14, 2019 1:19 am

Changed the .avi file to an .mts file...no longer is freezing up but in edit mode the videos are very choppy. stops..starts..stops...

I'm beginning to hate this software...
jimswinder
jimswinder
 
Posts: 69
Joined: Fri Aug 04, 2006 3:12 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MS-7a59
processor: IntelR CoreTM i7-7700K CPU 4.20GHz
ram: 16.0 GB
Video Card: NVIDIA GeForce GTX 1050 Ti
sound_card: NVIDIA AVermedia C727 PCle HD Capture Device
Hard_Drive_Capacity: 5640 GB
Monitor/Display Make & Model: 2 Samsung T24C550
Corel programs: Video Studio 2018

Re: VS 2018 and 2019 Freeze Up Immeaditley

Postby lata » Thu Mar 14, 2019 10:50 am

Hi
You should try installing the Quiocktime codec
There were security issues using the player after Apple stopped QT support but installing the codec on its own is no problem
It may help although many newer mov video may not need the codec
The Youtube video describes the reasons and installation process

https://www.youtube.com/watch?v=8lDOgqO_fVk&t

If you can share a sample Mov we can try on our pc’s.
You will have to upload to a sharing site google, One Drive etc, provide us with the share link
Regards Trevor
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lata
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Posts: 10934
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operating_system: Windows 10
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motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D

Re: VS 2018 and 2019 Freeze Up Immeaditley

Postby Davidk » Fri Mar 15, 2019 12:51 am

Apart from the quicktime codec install, have you enabled smart proxy in the Settings\Preferences\Performance tab?

.mts is a streaming HD filetype: to play this smoothly in the edit mode/preview window, a smart proxy is needed. If a proxy is enabled/present, the clip thumbnail has a small keyboard looking icon in it. Since you already have mts file(s) in your project, you may need to create the proxy file manually after enabling the function in preferences: rt-click the clip in timeline, and from the context list, choose create proxy file. Depending on length of the clip, that may take a while to do. Repeat for every mts and any other HD clip.
Once you have the keyboard icon in the clip thumbnail, play the project: those HD clips should now look smooth.
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operating_system: Windows 7 Home Premium
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ram: 8Gb
Video Card: NVIDIA GeForce 9500 GT
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Monitor/Display Make & Model: Viewsonic Vx1935wm
Corel programs: VideoStudio X5,X6,X7,X8,X9,X10,2018,2019

Re: VS 2018 and 2019 Freeze Up Immeaditley

Postby jimswinder » Fri Mar 15, 2019 5:10 am

Smart proxy was already enabled and am using it...
jimswinder
jimswinder
 
Posts: 69
Joined: Fri Aug 04, 2006 3:12 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MS-7a59
processor: IntelR CoreTM i7-7700K CPU 4.20GHz
ram: 16.0 GB
Video Card: NVIDIA GeForce GTX 1050 Ti
sound_card: NVIDIA AVermedia C727 PCle HD Capture Device
Hard_Drive_Capacity: 5640 GB
Monitor/Display Make & Model: 2 Samsung T24C550
Corel programs: Video Studio 2018

Re: VS 2018 and 2019 Freeze Up Immeaditley

Postby lata » Fri Mar 15, 2019 9:05 am

Hi Jim
Some thoughts…..
After installing the QT Codec If you still need to convert the Mov video you may be best in choosing Mpeg4 rather than Avi
With that in mind another trick that sometimes works is to rename the file to use .mp4 as its extension rather than Mov.
Regards Trevor
User avatar
lata
Site Admin
 
Posts: 10934
Joined: Thu Jan 19, 2012 6:21 am
Location: UK
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D

Re: VS 2018 and 2019 Freeze Up Immeaditley

Postby jimswinder » Fri Mar 15, 2019 5:19 pm

That is what I ended up doing yesterday and it so far, seems to be working ok.
jimswinder
jimswinder
 
Posts: 69
Joined: Fri Aug 04, 2006 3:12 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: MSI MS-7a59
processor: IntelR CoreTM i7-7700K CPU 4.20GHz
ram: 16.0 GB
Video Card: NVIDIA GeForce GTX 1050 Ti
sound_card: NVIDIA AVermedia C727 PCle HD Capture Device
Hard_Drive_Capacity: 5640 GB
Monitor/Display Make & Model: 2 Samsung T24C550
Corel programs: Video Studio 2018


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