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PSP 2019 Crop Tool Malfunctioning

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PSP 2019 Crop Tool Malfunctioning

Postby Steve T » Fri Jan 04, 2019 6:06 pm

I've never had this issue before, but it's extremely frustrating. I use the crop tool on an enlarged picture, click on the side to modify the crop box and the picture and crop box move and the crop box is no longer around what I want to crop. A simple function like crop should not cause this much aggravation. Is there anything I can do to avoid the crop tool from having a mind of it's own? Thank You.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby markcrisell » Sat Jan 05, 2019 7:38 am

Like you I am suffering with this issue, but I have got it logged with support since Dec 11th and they assure me it’s a known issue and the development team are looking at it. No date for a planned fix unfortunately.

Here is a video of the problem: https://www.youtube.com/watch?v=akBQ_K6 ... e=youtu.be

And whilst they’re at it, when you’ve an area currently with a crop mark and you hit ‘zoom’ can’t they make it so that zoom centres on the cropped area?! (Crop... zoom... pan!)
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Re: PSP 2019 Crop Tool Malfunctioning

Postby Steve T » Sat Jan 05, 2019 3:27 pm

Thanks for the reply. It's reassuring to hear I'm not the only one dealing with this. Glad to hear the problem is logged in. Hope it doesn't take long to fix this bug.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby tlveik » Sun Jan 06, 2019 2:07 am

I think it's a good idea for you to submit a support ticket even though they already know about it. They won't fix it if we don't complain.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby [Mike] » Mon Jan 07, 2019 9:32 pm

I already complained in October. It is taking them awfully long to fix this issue. Maybe they are saving the fix for PSP 2020? :roll:
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Re: PSP 2019 Crop Tool Malfunctioning

Postby markcrisell » Tue Jan 15, 2019 3:59 pm

This is doing my nut in. I cannot poke up with it much longer.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby Tonyob » Wed Jan 23, 2019 12:13 pm

I am having exactly the same problem. Very annoying & makes it extremely difficult to crop a large image.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby josephlin » Wed Jan 23, 2019 12:14 pm

Hello PSP users,

Happy New Year! Thank you for your patient. In fact, we noticed this cropping issue in November of 2018 but the resource is very tight to resolve it in a short time. As you may know, we are working the next PSP version and do really spend all of our time on it. Finally, we got time to investigate this cropping issue and correct it. In order to make this error could be resolved soon, we would like to offer a hotfix through our customer service/support team. As long as the user reported a similar cropping issue and our customer service/support team will share the hotfix.

However, I would like to share the same hotfix here to the user who visited the forum frequently and ask your help to forward the hotfix to the user who encountered the same cropping issue as far as possible.

Please download the hotfix from the Dropbox link - https://www.dropbox.com/s/ryhdo3f96lk60 ... x.exe?dl=0

PS: Before you install the hotfix, please ensure your PSP2019 version is up-to-date. It means the update 1 was installed. If you still not install update 1 version, please visit (https://www.paintshoppro.com/en/support/updates/) to download it.

Thank you for all your attention and understanding. Let me know if you encounter any problem. :)


Cheers
Joseph Lin
Product Manager, Corel PaintShop Pro / AfterShot Pro
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Re: PSP 2019 Crop Tool Malfunctioning

Postby markcrisell » Wed Jan 23, 2019 12:41 pm

Ahhhh! So desperate for this, so a big thank you for rolling it out through a hotfix.

I'll let you know how I get on.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby markcrisell » Wed Jan 23, 2019 1:02 pm

It's MUCH better, thank you.

Just one thing... if I'm zoomed in 1000% or more now where I attempt to adjust the handles of the crop square that it isn't "fluid", i.e. you move it and release and the line doesn't follow it for a few moments; makes you work 'blind'.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby MarkZ » Wed Jan 23, 2019 4:45 pm

The hotfix helps but the tool is still buggy. I expect/hope the developers test it thoroughly and correct its issues before the next release.

The crop tool insists on bringing the view to the center of the image. For example, say you had fitted the image to the window, usually a small zoom. Select crop and select a small crope area away from the center, say the top-right 1/8th. You then decide to zoom in to the crop location to refine the crop so you select the pan tool and adjust the zoom. When you then select crop tool again the image displays at its center and you have to navigate to the crop area you had selected earlier.

So say you had navigated to the crop and you decide to select a different tool before proceeding, say the paintbrush. The image presented does not move. Finish with the paintbrush and select the crop and the image goes right back to the center and you have to navigate again to where the crop is located.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby tlveik » Thu Jan 24, 2019 4:43 am

josephlin wrote:Hello PSP users,
PS: Before you install the hotfix, please ensure your PSP2019 version is up-to-date. It means the update 1 was installed. If you still not install update 1 version, please visit (https://www.paintshoppro.com/en/support/updates/) to download it.

I tried installing Update 1 and I get the message: "No update of your installed software is required at this time."
The About-Box should say if Update 1 is installed shouldn't it? It doesn't show that is is.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby Ken Berry » Thu Jan 24, 2019 4:52 am

What is the full version number shown in "About"? It should be 21.1.0.22 -- where the second 1 indicates Update 1 has been installed.
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Re: PSP 2019 Crop Tool Malfunctioning

Postby tlveik » Thu Jan 24, 2019 5:03 am

Ken Berry wrote:What is the full version number shown in "About"? It should be 21.1.0.22 -- where the second 1 indicates Update 1 has been installed.

I'm at 21.1.0.22 so I guess I did it already. I work with several computers so it's tough to keep track. :)
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Re: PSP 2019 Crop Tool Malfunctioning

Postby tlveik » Thu Jan 24, 2019 5:15 am

Installed the hot fix. Much better. But selecting the crop tool still causes the picture to recenter. It would be better if it just let the picture where it was.
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