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Error code on exit

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Error code on exit

Postby dee » Fri Mar 15, 2013 5:47 pm

Hi, I just installed motion studio 6 days ago. When I exit the program I get an error message. I have gotten two separate messages. I don't know how to fix this and cannot find anything in the knowledge base. Here are the messages I have gotten. This happens only when I exit the program. Technical support from corel so far has not been helpful.

Thank you for your help.

message 1
Problem signature:
Problem Event Name: APPCRASH
Application Name: MStudio.exe
Application Version: 1.0.0.0
Application Timestamp: 4e2dc4b6
Fault Module Name: mshtml.dll
Fault Module Version: 9.0.8112.16464
Fault Module Timestamp: 50ec9c0f
Exception Code: c0000096
Exception Offset: 0093ccf5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Message 2
Problem signature:
Problem Event Name: APPCRASH
Application Name: MStudio.exe
Application Version: 1.0.0.0
Application Timestamp: 4e2dc4b6
Fault Module Name: Dxtrans.dll
Fault Module Version: 9.0.8112.16421
Fault Module Timestamp: 4d762521
Exception Code: c000001d
Exception Offset: 0002cd88
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
dee
 
Posts: 1
Joined: Fri Mar 15, 2013 5:41 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: 1896 72.43
processor: i5-3317U CPU 1.70GHz
ram: 6GB

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