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Aftershot Pro 3 Crashes after splash screen

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Aftershot Pro 3 Crashes after splash screen

Postby wendy13uk » Sun Jun 09, 2019 11:53 am

We purchased Aftershot Pro 3 earlier this week and installed it with absolutely no problems on our desktop. However, we have been unable to install it on our laptop, which is newer than the desktop. Both machines are running Windows 10.

The program appears to install - asks for serial number and file location, then asks us to register - but when we try to launch it all we get is the splash screen for a few seconds.

We have contacted Corel technical help and they suggested creating a new user on the laptop and installing it from there which we did, but this had no effect. We reported this to them and have heard nothing since.

This is the log file from Aftershot. The LHF error on line 2 is the same on the Desktop machine in the corresponding file, and as that works perfectly, so we're guessing it's unrelated. This file also contains significantly more information on the working machine - I hope this helps.

449.390: Heaps: 4
449.391: Failed to enable LFH for heap 1 Handle b67c0000 . Error 87
449.449: first run - setting up folders
460.514: Setting default catalog location to: "C:/Users/david/OneDrive/Pictures/AfterShot Pro Catalog 3"
460.524: Loading plugins
460.717: Loading camera modules from "C:/Program Files/Corel/Corel AfterShot Pro 3/supportfiles/cameras"
460.718: Loading camera modules from "C:/Users/david/AppData/Local/Corel/AfterShot Pro 3/Cameras (64-bit)"
460.718: Bibble program arguments ("C:\Program Files\Corel\Corel AfterShot Pro 3\build\AfterShot.exe")
462.794: libraryPaths = ("C:/Program Files/Corel/Corel AfterShot Pro 3/build/plugins", "C:/Program Files/Corel/Corel AfterShot Pro 3/build")
462.795: AfterShot vers.: 3.5.0.350
462.796: Built on: "Fri Sep 28 2018"
462.796: Language: en
462.797: App Path: C:/Program Files/Corel/Corel AfterShot Pro 3/build/AfterShot.exe
462.797: System Home: C:/Program Files/Corel/Corel AfterShot Pro 3/supportfiles
462.798: User Home: C:/Users/david/AppData/Local/Corel/AfterShot Pro 3
462.798: Prefs Home: \HKEY_CURRENT_USER\Software\Corel\AfterShot Pro v3
462.799: Platform: Windows
462.800: Build Mode: Release
462.824: Initializing
462.885: Cpu Manager init: 4
462.886: **** Making CLManager

I hope someone can help us with this - we're very impressed with the program and would like it working on both machines. Thanks in advance.
wendy13uk
 
Posts: 1
Joined: Sun Jun 09, 2019 11:38 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
Hard_Drive_Capacity: Nottingham

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