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.DNG support for DJI Mavic Pro and raw images from DJI?

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.DNG support for DJI Mavic Pro and raw images from DJI?

Postby Samurai9 » Mon May 08, 2017 1:02 pm

Hello,

I have a great drone called the DJI Mavic Pro. It takes incredible 4k video and native .DNG raw files. Unfortunately, when I try to open a .DNG file from the DJI Mavic Pro on Aftershot Pro 3, nothing happens. Nothing pulls up.

I understand that Corel would need to add support for these files. Can this be done? If so, how can I help?

Thank you,
Chad
Samurai9
 
Posts: 1
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operating_system: Windows 10
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Video Card: Nvidia 285
sound_card: Creative Titanium
Hard_Drive_Capacity: 1 Terabyte
Monitor/Display Make & Model: Dell 1440p
Corel programs: Aftershot Pro 3 and PaintShop Pro X9

Re: .DNG support for DJI Mavic Pro and raw images from DJI?

Postby djdan00 » Mon May 22, 2017 8:12 pm

No its not supported.
I've have the same problem. I contact Corel support and they asked for a DNG image so they could look into it. Never heard anything back, so no support for the DNGs.
All DJI images work on photoshop.
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Re: .DNG support for DJI Mavic Pro and raw images from DJI?

Postby billlagr » Sun Apr 08, 2018 12:35 pm

Same issue - AfterShot won't open .DNG's from a Phantom 3 either.
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Posts: 16
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operating_system: Windows 10
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Hard_Drive_Capacity: 640Gb
Corel programs: AfterShot Pro, Paint Shop Pro

Re: .DNG support for DJI Mavic Pro and raw images from DJI?

Postby billlagr » Mon Apr 16, 2018 4:14 am

So just to follow up. I have been in contact with tech support, and at first the reply was "Your camera is not supported", which I pointed out that DNG is an open, hardware independent format, and attached a screen shot of the Corel web site where it very specifically says,. DNG supported. The response was "We support DNG but just not your DNG".
I'm strongly considering putting in a complaint to our Australian Competition and Consumer Council, Corel are pretty much breaching Australian law by advertising a feature of a product but not actually suporting it. And since they're selling the product here, they need to adhere to the laws here.
billlagr
 
Posts: 16
Joined: Mon May 16, 2016 9:00 am
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
ram: 8Gb
Hard_Drive_Capacity: 640Gb
Corel programs: AfterShot Pro, Paint Shop Pro


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