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Error When Closing

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Error When Closing

Postby RobertOZ » Mon Aug 07, 2017 8:37 am

Installed MS3D on new Win 10 laptop, made sure that I installed as Administrator and installation was successful, launched OK (with the script error mentioned in a previous post)
However, every time when closing I get the Program has encountered an unspecified error and needs to close, and to send .dmp file to support.

I have noticed that the location of the .dmp file is incorrect, the actual files are located in a different location

Bearing in mind that the program is about 6 years old, help from Support will be non existent, any ideas as to what may be causing the error
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Dell Inspiron 7567,Win 10, Intel Kaby-Lake i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5,dual drives, 256GB SSD + 1 TB internal HDD + 5TB portable HDD Samsung 28" 3840x2160 UHD 4K LED Monitor
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RobertOZ
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Location: Mornington, Vic. Australia
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018 & MS 3D

Re: Error When Closing

Postby RobertOZ » Mon Aug 07, 2017 9:55 am

Using the Win 10 Program Compatibility Troubleshooter, the report states that the program is incompatible
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Dell Inspiron 7567,Win 10, Intel Kaby-Lake i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5,dual drives, 256GB SSD + 1 TB internal HDD + 5TB portable HDD Samsung 28" 3840x2160 UHD 4K LED Monitor
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RobertOZ
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Posts: 1684
Joined: Tue Jun 26, 2012 12:50 am
Location: Mornington, Vic. Australia
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018 & MS 3D

Re: Error When Closing

Postby lata » Mon Aug 07, 2017 9:55 am

Hi Robert

I do not have that problem, the script error, yes that shows when accessing the internet via the Corel Guide – Home tab

But crashes no problems

Not sure if MC3D has a service pack available, have you tried checking for updates?

My version is 1.0.0.252
Regards Trevor
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operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D

Re: Error When Closing

Postby RobertOZ » Mon Aug 07, 2017 10:04 am

Thanks for looking Trevor, my version is the same as yours and there are no updates available, strange when you think about it, Corel launch a new program,then completely ignore it, no updates, no new releases for 6 years or more
Dell Inspiron 7567,Win 10, Intel Kaby-Lake i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5,dual drives, 256GB SSD + 1 TB internal HDD + 5TB portable HDD Samsung 28" 3840x2160 UHD 4K LED Monitor
User avatar
RobertOZ
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Posts: 1684
Joined: Tue Jun 26, 2012 12:50 am
Location: Mornington, Vic. Australia
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018 & MS 3D

Re: Error When Closing

Postby Ken Berry » Mon Aug 07, 2017 7:55 pm

FWIW I have the same version, and like Trevor I get no error msg when I close MS3D...
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Location: Levin, New Zealand
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2018; PSP 2018; MS3D; ASP 3; DRAW 17

Re: Error When Closing

Postby RobertOZ » Fri Aug 18, 2017 2:40 am

Still having issues, but for some reason do not get the error msg every time when closing, however, every time the program is closed 3 .dmp files are created, even when no error msg is given.
So could you please go to C:\Users\*******\AppData\Local and see if you have anything in the CrashDumps folder, because I get 3 files every time the program is closed
Dell Inspiron 7567,Win 10, Intel Kaby-Lake i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5,dual drives, 256GB SSD + 1 TB internal HDD + 5TB portable HDD Samsung 28" 3840x2160 UHD 4K LED Monitor
User avatar
RobertOZ
Advisor
 
Posts: 1684
Joined: Tue Jun 26, 2012 12:50 am
Location: Mornington, Vic. Australia
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018 & MS 3D

Re: Error When Closing

Postby Ken Berry » Fri Aug 18, 2017 5:52 am

I have nothing relating to MS3D in the Crash Dumps folder, though I've opened and closed the program a few times in the past couple of weeks. Just did so again, but again nothing in Crash Dumps.
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Ken Berry
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Posts: 20565
Joined: Fri Dec 10, 2004 9:36 pm
Location: Levin, New Zealand
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Intel NUC7i7BNB J31145-306
processor: Core i7-7567U + 32 GB Optane
ram: 16 GB
Video Card: Intel Iris Plus 650
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 2TB
Monitor/Display Make & Model: Kogan 32" 4K 3840 x 2160
Corel programs: VS 2018; PSP 2018; MS3D; ASP 3; DRAW 17

Re: Error When Closing

Postby RobertOZ » Fri Aug 18, 2017 6:20 am

Thanks for checking Ken, wonder if this laptop being a 7th Generation Intel is just too much for MS3D
Dell Inspiron 7567,Win 10, Intel Kaby-Lake i7-7700HQ, 16GB DDR4 Ram, Nvidia GTX 1050Ti 4GB GDDR5,dual drives, 256GB SSD + 1 TB internal HDD + 5TB portable HDD Samsung 28" 3840x2160 UHD 4K LED Monitor
User avatar
RobertOZ
Advisor
 
Posts: 1684
Joined: Tue Jun 26, 2012 12:50 am
Location: Mornington, Vic. Australia
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: PEGATRON CORPORATION 2A86 1.04E01
processor: 2.80 gigahertz Intel Core i7 930
ram: 16GB
Video Card: Radeon HD 5770
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 5.5TB
Monitor/Display Make & Model: Philips 32" IPS LED (Main) HP 23fi IPS LED
Corel programs: VSX4-X10 VS 2018 & MS 3D


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