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Twain scanner import is blank

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Twain scanner import is blank

Postby hjed207 » Sun Aug 08, 2010 5:28 pm

Hello
I just installed Corel Paint Shop Pro Photo X2 Ultimate. I have a Pacific Image 1800u slide scanner that I am using to convert slides to digital images. The problem is that when I scan slides (using the driver that came with the scanner), when it imports into PSP X2, the image is blank (white). This does not happen with Adobe Photoshop Elements 6, nor does this happen with a companion program that came on the same disk, -Corel Photo Essentials; These programs import the image from the scanner. The problem appears specific to the X2 program. Have tried reinstalling. Same problem. Have I missed a setting, since it works ok with the Photo Essentials program?
System: Windows XP SP3, Dell Precision 350 3GHZ, 1G

I actually meant to post this the Paint Shop Pro forum; that's me having too many tabs open.
Perhaps the moderator could transfer this to the right forum. Sorry about the mistake.
hjed207
 
Posts: 8
Joined: Sun Aug 08, 2010 5:14 pm
Location: East Coast USA
operating_system: Windows 7 Professional
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell Inc. 0478VN A00
processor: 3.30 gigahertz Intel Core i3-3220
ram: 4 GB
Video Card: Intel HD Graphics
sound_card: Intel Display Audio and Realtek High Def Audio
Hard_Drive_Capacity: 500G
Monitor/Display Make & Model: Dell 1907FP

Re: Twain scanner import is blank

Postby btccfan » Mon Aug 16, 2010 12:13 am

I don't know for sure but I know with my V500 scanner, PSP converts the file automatically to RGB so maybe X2 doesn't do it automatically???
btccfan
 
Posts: 7
Joined: Sun Aug 15, 2010 5:59 pm
operating_system: Vista Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Dell Inc. 0G848F
processor: 2.00 gigahertz Intel Pentium Dual-Core
ram: 3034
Video Card: intel express chipset
sound_card: IDT High Definition Audio
Hard_Drive_Capacity: 160


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