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VS2019 crashes

VS2019 crashes

Postby sanmes » Thu Mar 14, 2019 4:30 pm

Hi,
Yesterday I bought VS2019 ultimate and I am having problems when using the program - it crashes:

- When I click on ScoreFitter Music (a progress bar appears but soon the program crashes);
- When I choose Path and I click on +add

The above happens every time, the following sometimes crashes the VS2019.
- Choosing Path and then Custom.

Someone else had the same problems? What did you do to make VS2019 run without problems?

Thank you
sanmes
 
Posts: 3
Joined: Wed Mar 13, 2019 9:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: asrock
processor: intel i7
ram: 16GB
Video Card: nvidia GT 740 2gb
Corel programs: Videostudio 2019

Re: VS2019 crashes

Postby lata » Thu Mar 14, 2019 5:01 pm

Hi sanmes
And welcome to the forums

Sorry you are having problems with running the program
Corel are aware of some issues and are working on a fix, hopefully a Service Patch will be released shortly.
I have no advice I can give to get your program running other to wait for the service patch
I don’t think selecting the Path and +add issue has been reported before.
This forum is run by volunteers not Corel employees, if you wish Corel to know then you should contact Corel Support to explain your problems.

Again sorry I cannot be of more help
Regards Trevor
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lata
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Posts: 10911
Joined: Thu Jan 19, 2012 6:21 am
Location: UK
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D

Re: VS2019 crashes

Postby sanmes » Thu Mar 14, 2019 5:19 pm

lata wrote:Hi sanmes
And welcome to the forums

Sorry you are having problems with running the program
Corel are aware of some issues and are working on a fix, hopefully a Service Patch will be released shortly.
I have no advice I can give to get your program running other to wait for the service patch
I don’t think selecting the Path and +add issue has been reported before.
This forum is run by volunteers not Corel employees, if you wish Corel to know then you should contact Corel Support to explain your problems.

Again sorry I cannot be of more help


Thank you lata,

I have contacted the Corel Support but I don't think I am willing to send them the Winaudit file with so much information about my computer. :?

I have installed the program now 6 times and even in a different drive, I have uninstalled the Microsoft Visual c++ redistributables and reinstalled again, I have removed other codecs I had also...

I am a programmer and I have been using computers since the time of the C64 and I never had a problem with software like this and all the programs(and they are many) that I have tried in my system all work(ed) fine. :(

I am seriously considering asking for a refund.
sanmes
 
Posts: 3
Joined: Wed Mar 13, 2019 9:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: asrock
processor: intel i7
ram: 16GB
Video Card: nvidia GT 740 2gb
Corel programs: Videostudio 2019

Re: VS2019 crashes

Postby sanmes » Fri Mar 15, 2019 11:13 am

All is working fine now. It was a painful decision but I reinstalled Windows 10 and the crashes are gone.
sanmes
 
Posts: 3
Joined: Wed Mar 13, 2019 9:50 pm
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: asrock
processor: intel i7
ram: 16GB
Video Card: nvidia GT 740 2gb
Corel programs: Videostudio 2019

Re: VS2019 crashes

Postby lata » Fri Mar 15, 2019 4:56 pm

Hi
Thanks for the update, Corel should release a patch soon fixing problems and improving our editing experience.
Regards Trevor
User avatar
lata
Site Admin
 
Posts: 10911
Joined: Thu Jan 19, 2012 6:21 am
Location: UK
operating_system: Windows 10
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUSTeK COMPUTER INC A88XM-A USB 3 1 Rev X.0x
processor: 4.10 gigahertz AMD A10-7890K Radeon R7
ram: 16 gb
Video Card: on board
sound_card: Realtek High Definition Audio
Hard_Drive_Capacity: 500 SSD
Monitor/Display Make & Model: LG W2242 [Monitor]
Corel programs: Video Studio, PSP, PI X3, MS3D


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