Living in Europe have the same problem.Corel has apparently forgotten that we in Europe use the PAL standard, which means 25fps.
It is not possible to choose the correct settings for an HD project. (eg.1920x1080) It's impossible to create an MPEG-4 video template with the right settings.
Tried to make a template like Ken suggests but that doesn't works because when I try to open the file path I get the message :Unable to open the file . file format mismatched.File properties : H.264 High Profile video-1920x1080-16:9-25fps.
Contacting Corel for help concerning the problem is a laugh. To my question , 5 times I get the message:
[i]I'm writing to remind you that I am waiting for information or feedback about your support case {Case.CaseNumber}.
Would you please reply to the orginal email with the outstanding information or to let me know if your issue has been resolved? I will assume there has been resolution if I don’t hear back from you within the next 5 days, at which point I will go ahead and close your case.
Feel free to view the progress of or close your case at any time by logging in to your account at
http://www.corel.com and selecting "Support Cases" in the "Support" section.i]
and finally :
Thank you for contacting Corel Customer Support.
We wish we could help you further through email support. However, after carefully reviewing the issue that you have reported, it is best that you speak to one of our Level 2 Technicians for immediate technical support with "How-to" questions or technical issues as I do not have enough resources to research further on this. You will need to subscribe to one of our Corel Protection Plan so a technician can call you and resolve this issue. Please call +44 1628 581601 (Mon- Fri 8:00 AM - 5:00 AM GMT) for more information about this.
Note:
Email support is limited to basic product installation / activation error support, consumer Pre-sales / sales inquiries, problems with an existing order, Corel account questions and assistance with registering online. Corel provide ssupport services to registered customers only, and requires that customers have thel atest patches and updates installed. For more information about our Global Support Policy, please clcik on the link below:
http://www.corel.com/corel/pages/index.jsp?pgid=800170 Please do not hesitate to contact us with any further questions.
Regards,
Jona
Corel Customer Support Services
Probably there's something wrong nowadays with The corel Support.