Ulead Technical Support Knowledge Base

[sjj1805]

PhotoImpact 8.5/XL

Error: iKernel.exe
Error: Kernel32.dll
Error: Mfc42.dll
Info: [Charmap] Regional character set support
Info: Auto Detector
Info: CMYK Support
Info: Cropped 4R printouts
Info: EPS file format support
Info: EXIF is missing
Info: Getting Started
Info: Increasing photo resolution
Installation: 1. Simple reinstallation
Installation: 2. Clean reinstallation
Installation: 3. Compatibility Wizard
Installation: Got software from magazine (PC Advisor), but no serial number
Installation: My Galleries backup
Installation: NEXT button is disabled
Installation: Smart Download problem
Installation: Upgrade does not install
Installation: VISTA compatibility for old versions
Optimization: When you get -Referenced Memory- error
Troubleshooting: Memory leak problems
Troubleshooting: Scanner not detected
Upgrading: Can I upgrade to SmartSaver Pro 3 from PhotoImpact 7 or later?
Usage: Brightness mismatch
Usage: Color Management
Usage: Disabling the SPLASH SCREEN
Usage: Email
Usage: How to automatically open images in PhotoImpact (association)
Usage: Setting Hyperlinks
Usage: Video Tutorials
Usage: Web components do not show correctly

[sjj1805]

PhotoImpact 10

Error: iKernel.exe
Error: Kernel32.dll
Error: Mfc42.dll
Info: [Charmap] Regional character set support
Info: Auto Detector
Info: CMYK Support
Info: Cropped 4R printouts
Info: EPS file format support
Info: EXIF is missing
Info: Increasing photo resolution
Info: RAW support
Installation: 1. Simple reinstallation
Installation: 2. Clean reinstallation
Installation: 3. Compatibility Wizard
Installation: My Galleries backup
Installation: NEXT button is disabled
Installation: Smart Download problem
Installation: Upgrade does not install
Installation: VISTA compatibility for old versions
Optimization: When you get -Referenced Memory- error
Troubleshooting: Crashes while adding text
Troubleshooting: Memory leak problems
Troubleshooting: PI 10 does not load
Troubleshooting: Scanner not detected
Upgrading: Can I upgrade to SmartSaver Pro 3 from PhotoImpact 7 or later?
Usage: Brightness mismatch
Usage: Color Management
Usage: Disabling the SPLASH SCREEN
Usage: Email
Usage: Screen Capture
Usage: Setting Hyperlinks
Usage: Video Tutorials
Usage: Web components do not show correctly

[sjj1805]

PhotoImpact 11

Error: iKernel.exe
Error: Initial I/O Error "Sonic MPGVout.dll" GIF Animator 5
Error: Kernel32.dll
Error: Mfc42.dll
Info: [Charmap] Regional character set support
Info: Auto Detector
Info: CMYK Support
Info: Cropped 4R printouts
Info: EPS file format support
Info: Increasing photo resolution
Info: RAW Support
Installation: 1. Simple reinstallation for crashing problems
Installation: 2. Clean reinstallation procedure if simple reinstall don't work
Installation: Can different versions of PI be installed together?
Installation: Do you have an update for PhotoImpact 11?
Installation: My Galleries backup
Installation: NEXT button is disabled
Installation: Smart Download problem
Installation: VISTA compatibility for old versions
Optimization: When you get -Referenced Memory- error
Troubleshooting: Crashes while adding text
Troubleshooting: Memory leak problems
Troubleshooting: Missing Easypallete contents
Troubleshooting: Missing icons for PhotoImpact associated files
Troubleshooting: Missing Toolbar Menu
Troubleshooting: PI 11 does not load
Troubleshooting: Save As problem
Troubleshooting: Scanner not detected
Troubleshooting: SmartCurves crash
Troubleshooting: Text Tool problem
Upgrading: Can I upgrade to SmartSaver Pro 3 from PhotoImpact 7 or later?
Usage: Associate images to PhotoImpact 11
Usage: Brightness mismatch
Usage: Color Management
Usage: Disabling the SPLASH SCREEN
Usage: Email
Usage: Enable -Quick Color Control-
Usage: Screen Capture
Usage: Setting Hyperlinks
Usage: Using colored workspace
Usage: Video Tutorials
Usage: Web components do not show correctly

[sjj1805]

PhotoImpact 12

Error: Initializing ResizableWnd.dll
Info: 16-bit/channel or 48-bit support
Info: Auto Detector
Info: CMYK Support
Info: DVD Menu Plug-in
Info: RAW Support
Installation: 1. Simple reinstallation for crashing problems
Installation: 2. Clean reinstallation procedure if simple reinstall don't work
Installation: Can different versions of PI be installed together?
Installation: Extra Components for ESD
Installation: My Galleries backup
Installation: VISTA compatibility for old versions
Troubleshooting: Crashing problems
Troubleshooting: PI 12 does not load
Troubleshooting: Scanner not detected
Usage: Brightness mismatch
Usage: Color Management
Usage: Digital Camera Wizard
Usage: Email
Usage: Scanner button
Usage: Using colored workspace

[sjj1805]

DVD Workshop 1

Audio: Captured video has no sound
Audio: Captured video has no sound...2nd try
Audio: Error "MPEG Audio is not a standard audio type for a NTSC DVD, do you want to continue?"
Audio: Import WMA caused error on opening file [131077:2:3]
Burning: No burner detected (Win2000 or WinXP)
Burning: Power Calibration Error
Burning: With 'Do not close disc' option selected, the disc can't be played in home DVD player
Capturing: Dropped frames when captured from PC camera with USB connection
Capturing: firewire error "No common media type between these pins"
Error: iKernel.exe
Error: Kernel32.dll
Error: Load Mpeg Vio Driver error
Error: Mfc42.dll
Info: [Charmap] Regional character set support
Info: Support for *.MOD or *.MOI files from JVC camcorders
Installation: NEXT button is disabled
Rendering: Codec Issue (AVI files)
Rendering: MPEG/MPEG2 source files
Usage: Can I use the current menu page I'm authoring now in future projects?
Usage: Creating a slide show with DVD WorkShop
Usage: Inserting personal images as background
Usage: Why can't I import some .asf and .wmv file in Ulead products?
Usage: Why Make Disc command always re-encode my MPEG files?

[sjj1805]

DVD Workshop 2

Audio: Captured video has no sound
Audio: Captured video has no sound...2nd try
Burning: 4.7 GB vs. 4.38 GB DVD
Burning: DVD not recognized by stand-alone player
Burning: No burner detected
Burning: Power Calibration Error
Capturing: firewire error "No common media type between these pins"
Capturing: Workshop 2 stop responding during capture
Error: iKernel.exe
Error: Kernel32.dll
Error: Mfc42.dll
Info: [Charmap] Regional character set support
Info: Support for *.MOD or *.MOI files from JVC camcorders
Installation: NEXT button is disabled
Installation: Upgrade does not install
Installation: VISTA compatibility for old versions
Optimization: Improving real-time playback performance
Patches: After updating to v2.21, the subtitle editing doesn't work
Rendering: Codec Issue (AVI files)
Rendering: MPEG/MPEG2 source files
Usage: Does Ulead DVD Workshop 2 always re-encode my MPEG files?
Usage: Does Ulead DVD Workshop 2 support output to DVD-RAM?
Usage: File size doubles when making disc image
Usage: How can I burn DVD-9 discs using Ulead DVD Workshop 2?
Usage: How can I set the loop point in a motion menu?
Usage: Importing multi-layer image files (e.g. PSD or UFO files)
Usage: Is it OK to place Macrovision on burned discs?
Usage: What is DLT and what can the Ulead DLT Writer achieve for me?
Usage: What kind of copy protection does DVD Workshop 2 support?

[sjj1805]

MediaStudio Pro 6

Audio: Captured video has no sound
Audio: Captured video has no sound...2nd try
Burning: Power Calibration Error
Capturing: "Failed to build a preview graph" error while capturing
Capturing: Can't capture with MSP but device works well with other programs.
Capturing: firewire error "No common media type between these pins"
Capturing: Using DV, click "Record" when playback reaches desired point but tape rewinds all the way to the start
Error: iKernel.exe
Error: Kernel32.dll
Error: Mfc42.dll
Info: Support for *.MOD or *.MOI files from JVC camcorders
Info: Which Ulead software can I use to create my own animated cartoon?
Installation: NEXT button is disabled
Rendering: Codec Issue (AVI files)
Usage: Capturing multiple clips from video tape
Usage: How to make rolling credits scroll into the distance

[sjj1805]

MediaStudio 6.5

Audio: Captured video has no sound
Audio: Captured video has no sound...2nd try
Burning: Power Calibration Error
Capturing: firewire error "No common media type between these pins"
Error: iKernel.exe
Error: Kernel32.dll
Error: Mfc42.dll
Info: Support for *.MOD or *.MOI files from JVC camcorders
Installation: Got software from magazine (PC Advisor), but no serial number
Installation: NEXT button is disabled
Rendering: Codec Issue (AVI files)
Troubleshooting: I can't import c3d file into MSP 6.5 timeline.

[sjj1805]

MediaStudio Pro 7

Audio: Captured video has no sound
Audio: Captured video has no sound...2nd try
Audio: Why can't I hear AC-3 audio from the Run-time player?
Burning: Power Calibration Error
Capturing: firewire error "No common media type between these pins"
Capturing: How lossy will the capturing and editing of HD be with MSP 7?
Error: iKernel.exe
Error: Kernel32.dll
Error: Load Mpeg Vio Driver error
Error: Mfc42.dll
Info: Does MediaStudio Pro 7 support DivX 5.02 on Windows 98/ME?
Info: Support for *.MOD or *.MOI files from JVC camcorders
Info: Why can't I import some .asf and .wmv file in Ulead products?
Installation: Cannot reinstall from Control Panel
Installation: Got software from magazine (PC Advisor), but no serial number
Installation: NEXT button is disabled
Installation: Upgrade does not install
Installation: VISTA compatibility for old versions
Rendering: Codec Issue (AVI files)
Troubleshooting: Corrupt frames when rendered with Hyper Threading system
Usage: How to apply recorded animation effect on video after recording a macro
Usage: How to make a rolling title in video editor 7
Usage: How to record a macro in Video Paint and animate a painting effect
Usage: Using SWF files in MSP 7
Usage: What types of vector-based images can be imported and edited in CG Infinity?
Video Paint: Animating painted title on video with MSP
Video Paint: Cloning multiple frames duplicates the original frame and not the current one
Video Paint: Hiding the video clip while working on the paint layer
Video Paint: Using the Flick button on the navigation bar

[sjj1805]

MediaStudio Pro 8

Audio: Captured video has no sound
Audio: Captured video has no sound...2nd try
Burning: Power Calibration Error
Capturing: firewire error "No common media type between these pins"
Error: iKernel.exe
Error: Kernel32.dll
Error: Mfc42.dll
Info: Support for *.MOD or *.MOI files from JVC camcorders
Installation: NEXT button is disabled
Installation: VISTA compatibility for old versions
Rendering: Codec Issue (AVI files)
Troubleshooting: SmartSound compatibility with Quicktime 7

[sjj1805]

Photo Explorer 6

Can I use Photo Explorer 6.0 to browse photos that are in my digital camera?
Can I use Photo Explorer to look at pictures while they are still in my camera?
Can I use Photo Explorer to transfer photos from my computer back to my camera?
Can Photo Explorer be used to send images by e-mail?
Can't find Calendar function in Photo Explorer 6.0, I used an earlier version of Photo Explorer, which brought up multiple viewer windows. How can I do this in Photo Explorer 6.0?
Can't find the Post to Web function, The Post to Web function that was originally in version 5.0 is not listed anymore in the File menu of Photo Explorer 6.0.
Does Photo Explorer 6.0 compress the original images or just the thumbnails?When using the Internet: Output Web thumbnail command, does it automatically compress the original JPEG images? OR, does it only do this to the thumbnails?
Does Photo Explorer support 36-bit/48-bit image acquisition?
Error: iKernel.exe
Error: Kernel32.dll
Focusing your camera
Getting photos from a digital camera into the PC, Digital Camera Wizard
How can I change the color of the title in the Web thumbnail page? In the Page tab of the Output Web Thumbnails dialog box, I entered a title for the Web thumbnail page but I cannot find any option for changing the color of the title.
How can I find out the shutter speed and aperture the camera used when a photo was taken?
How can I select more than one file in the browse thumbnail display?
How does the Digital Camera Wizard know where the files are on the memory card? How does the Digital Camera Wizard know where the files are on the memory card?
How to create a Slide Show in Photo Explorer 6.0
How to create a Web slide show in Photo Explorer 6.0
How to display thumbnails of images and videos only, I want to limit the thumbnail display and show thumbnails of my photos and videos only. How can I hide the other files?
How to find out when a digital photo was taken and what camera settings were used
How to get digital photos from a memory card reader
How to know all the pictures transferred correctly?How will I know if all the pictures transferred correctly or not?
How to output Web thumbnails in Photo Explorer 6.0
How will I know there is a new version of Photo Explorer available?
I am now using the freeware version of the new Photo Explorer 6.0, and I couldn't find the ""Output HTML Thumbnails"" command in the File menu.
I am using the freeware Photo Explorer 6.0, and I couldn't find the ""Output HTML Slide Show"" command in the File menu.
I am using TWAIN to download from my camera but the files are smaller than they should be, or the quality is not as good as when I copy directly from the memory card to the computer, why?
I cannot figure out what the icons at the top of the program mean. How can I find out?
I have a menu option to "Edit in PhotoImpact" but I use another image editor. Can I set Photo Explorer to edit using that one too?
I have a TIFF file that came from FAX software. Why can't Photo Explorer read it?
I used my computer to format my digital camera memory card and now it does not work, why?
If your camera doesn't work...
I'm using a professional digital camera, and I took camera shots of a whiteboard under bright lighting conditions. I viewed the files in Photo Explorer 6.0 after transferring them to the PC, but they still look dark. Is there any way I can improve their quality?
Improved file browser in Photo Explorer 6.0
Info: Sometimes the Camera Information tab seems to disappear from the File Properties box after I edit the files
Installation: 3. Compatibility Wizard
Installation: NEXT button is disabled
Is there a trial period for using the freeware version of Photo Explorer 6.0? Is there a trial period for using the freeware version of Photo Explorer 6.0? How long is it?
Is there any way to hide the banner ads in the Photo Explorer 6.0 program window?
Kodak camera doesn't work with Digital Camera Wizard, I have a Kodak camera and it does not work with the Digital Camera Wizard in Ulead Photo Explorer when connected by USB, why not?
Learn how your camera works
Learn to take better pictures
Left small files (.pe4/.pe3/.pe5 ) in the image folders, Earlier versions of Photo Explorer left a lot of small files in image folders but this does not happen in Photo Explorer 6.0. Why not?
Loss-less JPEG rotation in Photo Explorer 6.0
Make sure you have adequate lighting
Make the batteries last longer in my camera, What can I do to make the batteries last longer in my camera?
More thumbnail sizes to choose from
New printing features in Photo Explorer 6.0
No Photo Explorer manual, We received a copy of Ulead Photo Explorer as bundled software of the hardware device we bought. However, it didn't include a copy of the user's manual. How can I obtain a copy of the manual?
Only one file renaming operation was performed
Opening images in another image editor
Output Web Thumbnails and Output Web Slideshow, Does the Output Web Thumbnails and Output Web Slideshow output to the Web?
Play video files such as MPEG and sound files like MP3, Photo Explorer can play video files such as MPEG and sound files like MP3. But it does not work on my computer. Why not?
Set up the Digital Camera Wizard to read from my card reader
SmartSaver function in Photo Explorer, My friend's copy of Photo Explorer has a cool function called "SmartSaver?K" or "SmartSaver Pro?K" in the Photo menu but mine does not. Why not?
Some file formats like UFO and PSD do not seem to be displayed correctly, why not?
System Requirements in Photo Explorer 6.0
Take a very long time to transfer images from digital camera when using serial connection
Take plenty of batteries and memory cards
Taking pictures using the flash
The batteries are OK, but the camera still doesn't take pictures...
The Cool 360 button in the storyboard pane is always disabled and cannot be selected.
Treat your digital camera carefully
Try printing your photos
Try sharing your photos online
Try using your camera as a scanner!
Turn the camera power-on to transfer pictures
Usage: Can I automatically open images in Photo Explorer 6.0?
Usage: Can I transfer photos from a memory card using Photo Explorer 6.0?
Use an image editor to rotate my images and now the quality is not so good
Use CD-R or DVD to backup your data
Viewing a Slide Show in Photo Explorer 6.0
What compression settings should I use on my camera?
What does loss-less JPEG rotation mean?
What file formats does Photo Explorer 6.0 support?
What is Exif?
What is JEIDA DCF?
What is the difference between dropping images in the Drop Spot and using the Share Images on the Internet function?
What types of files can now be previewed in Photo Explorer 6.0?
When I used Photo Explorer to upload images to iMira.com Website but the images were much smaller after the transfer. Why?
When using your digital camera, learn to take more pictures
Where does Photo Explorer save the images I scan?
Which command to use when getting photos from digital camera: TWAIN Acquire or Digital Camera Wizard, I want to transfer my photos from a digital camera into the computer. Which of these two commands in the File menu should I use: TWAIN Acquire or Digital Camera Wizard?
Why can't I select my model of camera in the Digital Camera Wizard, it seems to be stuck on "Generic"?
Why does my digital camera have a 6-15mm lens and my film camera have a 28-72mm lens?
Why should I not copy files directly from my card reader?
Why should I use a memory card reader rather than downloading directly from my digital camera?

[sjj1805]

Photo Explorer 7

Burning: Power Calibration Error
Error: "Pex caused an invalid page fault in module U32jpg.FI0"
Error: iKernel.exe
Error: Kernel32.dll
Improved slide show features
Installation: 3. Compatibility Wizard
Installation: NEXT button is disabled
Troubleshooting: Can't instert MOV file from Cool 360 into PEX slideshows
Usage: Downloading images from digital camera
Usage: Image quality deteriorates after editing

[sjj1805]

Photo Explorer 8

Burning: Power Calibration Error
Error: iKernel.exe
Error: Kernel32.dll
Error: Load Mpeg Vio Driver error
Error: Mfc42.dll
Info: Auto Detector
Installation: 1. Simple reinstallation for crashing problems
Installation: 3. Compatibility Wizard
Installation: NEXT button is disabled
Installation: VISTA compatibility for old versions
Troubleshooting: Cannot add description in some jpeg files with Exif information
Troubleshooting: Thumbnail does not update after image was modified by another program
Usage: Downloading images from digital camera
Usage: How can I add background music?
Usage: Image quality deteriorates after editing

[sjj1805]

Photo Explorer 8.5

Burning: Power Calibration Error
Error: iKernel.exe
Error: Kernel32.dll
Error: Mfc42.dll
Info: Auto Detector
Installation: 1. Simple reinstallation for crashing problems
Installation: 3. Compatibility Wizard
Installation: NEXT button is disabled

[sjj1805]

Photo Explorer 8.6

Burning: Power Calibration Error
Error: iKernel.exe
Error: Kernel32.dll
Error: Mfc42.dll
Info: Auto Detector
Installation: 1. Simple reinstallation for crashing problems
Installation: NEXT button is disabled