Corels costumer relation and communication policy

[Hobgoblin]

<snip>

and about the process in communicating with our customer, I want to assure you that you can contact us if you are a twitter or facebook user, you can go to https://www.facebook.com/Corel or via twitter at twitter.com/corelsoftware or https://twitter.com/corelsupport

As I said earlier ...

These are Social Engineering sites wholly unsuited to Support and Development discussion.
What we need is the active feedback from the developers as we were accustomed to on the Bibble Forum.


R.

[tundraquad]

and about the process in communicating with our customer, I want to assure you that you can contact us if you are a twitter or facebook user, you can go to https://www.facebook.com/Corel or via twitter at twitter.com/corelsoftware or https://twitter.com/corelsupport

Not Facebook & Twitter again !!!
What about people not being a Facebook or Twitter? What should we do then?

[tundraquad]

.... I refuse to use a product that forces me to use a catalog I don't need.

AGREE!
I hope ASP will not take this route as well. This is very important for me to be able to browse organized folders in a hard drive, without having to import stuff & create libraries or whatever else.

[thufor]

and about the process in communicating with our customer, I want to assure you that you can contact us if you are a twitter or facebook user, you can go to https://www.facebook.com/Corel or via twitter at twitter.com/corelsoftware or https://twitter.com/corelsupport

No Facebook, no Twitter... not interested. If Corel doesn't bother showing up, reading those forums and communicating with their users what's the point of even having them? A sandbox for frustrated users to make them more frustrated by complete lack of any response? Why bother bringing up or discussing issues here? Corel seems to be not interested...

And one more thing... I can't figure out why would Corel actually ignore such a source of detailed information, whether about issues the users are having, their general opinion of the software, about support, communication (or lack thereof?) or even general move to or from competition?

For that matter... why do I even bother writing this since it's not Facebook nor Twitter...?

[claudermilk]

I'll add in my $0.02 on the Facebook & Twitter sentiments. Not everyone uses or wants to use those services (I use FB, but not Twitter). Whether or not a customer uses either service, they are not suitable as a support site. There is a reason that so many companies use an official forum and/or a proper helpdesk system as their customer support point of contact. This fourm could be a great resource for Corel to communicate with customers, IMHO it's a wasted resource.

[ferdinand-paris]

I'll add in my $0.02 on the Facebook & Twitter sentiments. Not everyone uses or wants to use those services (I use FB, but not Twitter). Whether or not a customer uses either service, they are not suitable as a support site. There is a reason that so many companies use an official forum and/or a proper helpdesk system as their customer support point of contact. This fourm could be a great resource for Corel to communicate with customers, IMHO it's a wasted resource.

+1

F_P

[bananahead]

ASP is new to Corel. I suspect that most of what is being said here has been said before.

[lundbech]

and about the process in communicating with our customer, I want to assure you that you can contact us if you are a twitter or facebook user, you can go to https://www.facebook.com/Corel or via twitter at twitter.com/corelsoftware or https://twitter.com/corelsupport

Not Facebook & Twitter again !!!
What about people not being a Facebook or Twitter? What should we do then?

Yeah, and what about people not being on the internet? What should they do?

[VIM]

I'm NOT on Facebook, I'm NOT on Twitter and I do not plan to use those platforms.
They would be a waste of my valuable time.

With
HR (still) broken,
half of my lenses (still) not calibrated,
sharpening (still) broken,
(still) very poor CA-correction performance,
(still) non-existing dual monitor support,
...then not needing a Catalog is a minor reason to NOT use the competition that has perfect HR, perfect lens and CA-correction and top sharpening. Quite important steps in RAW workflow if you ask me.

And then... not a word on what is to come...

There is a balance... but it tilts heavily towards the competition.

[tomsi42]

Yeah, and what about people not being on the internet? What should they do?

Stick to their crayons and sheets of paper

Being on internet is not the same as being on Facebook and twitter. I refuse to sign up on Facebook as long as they have their current "Terms and conditions" (and I see my friends and family in real life,anyways ). and I don't see Twitter is not a suitable platform for communication with your customers.

[claudermilk]

...Twitter is not a suitable platform for communication...

Sums it up nicely.

[jknights]

I'll add in my $0.02 on the Facebook & Twitter sentiments. Not everyone uses or wants to use those services (I use FB, but not Twitter). Whether or not a customer uses either service, they are not suitable as a support site. There is a reason that so many companies use an official forum and/or a proper helpdesk system as their customer support point of contact. This fourm could be a great resource for Corel to communicate with customers, IMHO it's a wasted resource.

+1.
Absolutely no chance of me using Twitter. The first four letters describe it accurately.

[skier-hughes]

I'm NOT on Facebook, I'm NOT on Twitter and I do not plan to use those platforms.
They would be a waste of my valuable time.

With
HR (still) broken,
half of my lenses (still) not calibrated,
sharpening (still) broken,
(still) very poor CA-correction performance,
(still) non-existing dual monitor support,
...then not needing a Catalog is a minor reason to NOT use the competition that has perfect HR, perfect lens and CA-correction and top sharpening. Quite important steps in RAW workflow if you ask me.

And then... not a word on what is to come...

There is a balance... but it tilts heavily towards the competition.

But surely you are wasting your valuable time by trying to find a solution to these problems, which might be on facebook?
Joining facebook doesn't mean you need to use all of it's facilities, you interact with corel, solve your problems and get on with work in a better way.............. isn't that just the same as here, you join, you interact as much as you want to, you work?

[afx]

But surely you are wasting your valuable time by trying to find a solution to these problems, which might be on facebook?
Joining facebook doesn't mean you need to use all of it's facilities, you interact with corel, solve your problems and get on with work in a better way.............. isn't that just the same as here, you join, you interact as much as you want to, you work?

So you have never looked at facebook's terms of service did you?
There is a reason they run in with German law quite often.

A company that expects it's customers to sign up for something as despicable as facebook instead of using its own forums shows that has zero respect for its customers.

cheers
afx

[skier-hughes]

I have, but for what I use it for it doesn't bother me, my services are advertised all over the internet, as is my phone number, my address, my pictures and tons of my details. If people are to use my services, pick me above others they need this info, they need it quick and easy.

Facebook can only use what you give it. I could set up an email address just for facebook, make up a name and details.... it's a tool for working, the same as many others. Just because you don't want to use it, don't think that many others won't.

Facebook ranks 2nd behind google in most used web sites, neglecting it would mean neglecting millions of potential/actual customers. Would you deliberately not have your website on google, because google is going to sell your details on?

What about YouTube, 3rd most popular?

Twitter ranks 10th, so again a must use tool for anyone seriously looking at getting to as many people as you can.

I tweeted a request yesterday morning to see if anyone locally had an item I need for this weekend, within two hours I'd picked one up and saved myself buying it for two days use at a cost of £300. A couple of bottles of wine and we are both happy.

As far as I know, Corel don't have any forums apart from these, and as these are user to user, you cannot classify them as a proper corel forum, and that I do Agree that is a major disappointment, a company should offer all services to all people, but if it doesn't, you have to make do with what's there. Refusing to use some aspects of it is very much like cutting off your nose to spite your face, in my opinion.