Background image problem prevents loading of Photo Express 6

[diceverse]

Hi, I have what is apparently a rare problem, I cannot activate Photo Express 6 due to a background image problem.
When clicking on the Photo Express 6 Desktop icon all seems okay at first while it's loading although quite slow, however upon the presenting of the Photo Express home page on the desktop the loading goes no further and then gives way to a pop up indicating that the background image requires resetting.
This message remains frozen on the desktop so that it requires closing down the computer and restarting to get rid of it.
Can anybody please help ?
Thank you,
Ian

[adore-computers]

Hi all,

I'm the tech that originally worked on this gentleman's problem. For clarity the exact error message is:

"cannot reset background image"

I tried uninstalling, then deleting all Ulead folders & Ulead settings folders in the User profile, but after reinstalling it still presents the error.

Anyone have any ideas?

[elcy]

I've the same problem since i bought the program. while I was in trial period this problem never occured....

I also tried to uninstall en reinstall pe6 several times, but it doesn't help. when I look further, i get the message that this application keeps running, even when i deleted all ulead related stuff on my computer...

so please help me with this problem!!!

[pnalepa]

I have the very same error but with Ulead MovieFactory 6. After many months of pushing this progam to the max, I ran Ulead Photo express and since then the moviefactory will not work. I have delete the folder and reloaded many times with no luck. I do not want to rebuild my computer.

Is there a conflict between Ulead MF6 and photo express.

Please help

[jamie736]

I had this problem too with express 4.0 and i had to install it again in a different folder but keeping the old one. then i copied all of the files from the newly installed folder to the old folder and it worked for me